I think like all other mvnos like eight or zym, they are not large company with large manpower.
Not sure if vivifi has a HQ for customers to go down to their service centre. Like others had did with Zym and eight, go down to flip table to make your issue resolve faster. No choice, but you have to find a date to do it.
Don’t think they have an HQ or service center, but then again, my understanding may be outdated. I’ve only been working with them via email since they don’t even have a phone number.
I understand the small manpower limitation and I’m OK If they say it would take a much longer time and then get it completed in the longer time but to promise a timeframe and then no reply, makes me think might be faster to apply for job there, make the changes I need, and then quit
Vivifi overall has bad workflow system and lackluster CS. My ownership change request also took very long. Submitted the form but receive immediate rejection email, contacted their CS and days later told me just proceed with the next steps as per guide (as it's by default their system send rejection email LOL). Then did all the required steps, no status update from them at all- have to keep checking manually daily to confirm ownership change has effected. 10 days after my ownership change completed Vivifi emailed me saying that it's successful, what a joke. If I didn't check manually I would have thought the whole process took a month. I'm never going back to that shitty MVNO (on top of bad 4G experience). Ported out everything ever since. Oh not to forget I failed to port out of my Vivifi main line due to their system down issue, for 4 straight attempts.
Agree, it’s not that they take a long time, it’s that they don’t keep to what they say they would do. Sure MVNOs are cheaper at the extent of limited CS, but there’s the CS should not be this crappy. Out of curiosity, which MVNO did you port out to?
