Wanna give a shout out of Thank You to Dean of Sineoji who came over to configure 2 sets of 603v at my home yesterday. 2 weeks ago, I got in touch with Dean to come take a look at my place and to see which model of the IP cam is suitable. Dean then recommended me the 603v which I purchased. When Dean come to my place again yesterday, he helped me link up the IP cams to my home network wifi, and to demonstrate how to get things working on my android phone. Dean also showed me how to use web browser to configure the motion detection zoning of the camera. Really very helpful, top notch service from Dean!
However, I must say that there are some problems I have at the moment though:
- The mobile app is buggy. Sometimes when I run the app on my mobile phone (Samsung Note 5 on android version 6.0.1), when I select one of the IP cam to view, the connection doesn't link up. I have to exit the selected IP cam from the mobile app, re-select the IP cam and then finally the video appears. This happens regardless of whether I am at home on my 2.4G or 5G network or when I am using my mobile data. I am using the Asus AC5300 tri-band router on fiber brandband btw, 1 cam is barely 0.5meter behind a wall from the router, and the other is 3 meters straight behind glass panel.
- Alot of times, when the video finally appears in the mobile app, after a few seconds of live view, the footage just hangs there. I then have to force close the mobile app, reopen the mobile app, and then select the IP cam to view the footage again. And most of the time, it hangs again or it can't connect up to the IP cam anymore. The hanging and no connection to the IP cam is irritating, as I can't get to view beyond 5 seconds in real time. This hanging as of now is statistically happening at about 60%-70% of the time.
- When the mobile app is running in the background of my mobile phone, and when there is a motion detection alert, I click on 'ok' to view the IP cam that triggered the alarm, the time clock on that view is 1970-01-01 00:01, but the IP cam's has got another time stamp that shows the syncronised time in the background at the same time. So there will be 2 time stamp on that view page with different time clocks. There is no option any where in the mobile app or web browser settings to change the time clock for that view page from what I have tried.
You are using the Asus ac5300 router ? There is nothing wrong with your cameras nor the sineoji app, disable the smart connect in your Asus router . This happens when the smart connect switches to 40mhz and back to 20 MHz band under the 2.4 frequency band causes some of your clients such as ip camera to disconnect from the WiFi network.
Try that as it works for me when I disable the smart connect in the router .

He initially offered to come on Hari Raya Puasa (really gotta salute his after-sales service, even on public holidays!!!) but my family is out for whole day, end up he come today and work till 6pm+. I have to compliment his excellent support and I'll not hesitate to recommend his products and services to my friends and relatives!
