Apple Battery Replacement Program 2019 ($69 and $99)

[bbbbbw]

I went to Apple on Monday and attempted to get my battery changed. Mine is 85% and is eligible to change. But I didn’t send in.

I am on iOS 13.1 Beta and this was flagged by their system. I’ll wait for the official release first before sending in.

via  iPhone X Space Grey HardwareZone Forums app

My xs 86% and they refused to change for me. Warranty ends this month

 

[Jirachi]

My xs 86% and they refused to change for me. Warranty ends this month

Eh. Wtf. I don’t know man. Perhaps try another CSO.

via  iPhone X Space Grey HardwareZone Forums app

 

[19662963]

How you know 85% is eligible to change?

I went to Apple on Monday and attempted to get my battery changed. Mine is 85% and is eligible to change. But I didn’t send in.

I am on iOS 13.1 Beta and this was flagged by their system. I’ll wait for the official release first before sending in.

 

[Jirachi]

How you know 85% is eligible to change?

They did a diagnostic and the battery was flagged for servicing. So yes. Eligible.

via  iPhone X Space Grey HardwareZone Forums app

 

[bbbbbw]

Eh. Wtf. I don’t know man. Perhaps try another CSO.

via  iPhone X Space Grey HardwareZone Forums app

Yup I will try another CSO next week cos it’s the last week for the warranty. My iphone 7 used for 2 years and 83% battery. This XS used for 1 year and already 86%.

 

[waterballoon]

Yup I will try another CSO next week cos it’s the last week for the warranty. My iphone 7 used for 2 years and 83% battery. This XS used for 1 year and already 86%.

can't stand it when the Apple people keep smiling at you and use big words to tell you they can't help you etc... just be firm and speak to the manager if you need to. pull out the Apple site articles to show you're eligible.

 

[Arandalo]

the replacement battery not as good as the original as only a year after my changed, my battery showing 92% already. Unlike my original that i use for ~3 year than 86%

Second this

 

[reddevil0728]

can't stand it when the Apple people keep smiling at you and use big words to tell you they can't help you etc... just be firm and speak to the manager if you need to. pull out the Apple site articles to show you're eligible.

which article. can share the link pls.

 

[huatson]

can't stand it when the Apple people keep smiling at you and use big words to tell you they can't help you etc... just be firm and speak to the manager if you need to. pull out the Apple site articles to show you're eligible.

Where’s the link? Thanks

 

[bbbbbw]

can't stand it when the Apple people keep smiling at you and use big words to tell you they can't help you etc... just be firm and speak to the manager if you need to. pull out the Apple site articles to show you're eligible.

They still have the cheek to send me email ask how is the Genius Bar service. I didn’t do the survey. Anyway this XS is replacement from Apple cos the XS I bought refuse to power on in the second month. So this replacement XS is actually 10 months old and left 86% battery.

 

[Arandalo]

can't stand it when the Apple people keep smiling at you and use big words to tell you they can't help you etc... just be firm and speak to the manager if you need to. pull out the Apple site articles to show you're eligible.

They are trained to push customers away if they are not paying. Been there many times already to change battery and do display replacement.

Got one occasion I even spoke to the ang moh store manager but also no use he say don't pay cannot help and super firm. Even lied to me and said that the staff that previously attended to me was not working on that day but luckily I spotted him with my own eyes and got him to come over. End up the lower rank employee help me speak to the manager to negotiate for 50% payment to fix the display issue.

In short, if you don't pay you won't get what you want. Even if you try to reason it out they will most of the time get you to pay. If you try to use warranty where there is a grey area as to whether the issue will be covered you have to craft a convincing argument. Having said that, it also depends on your luck as some of the staff are more easy going while there are some staff can feel they like have some apple cult and only want to maximise repair profits for apple.

 

[Arandalo]

They still have the cheek to send me email ask how is the Genius Bar service. I didn’t do the survey. Anyway this XS is replacement from Apple cos the XS I bought refuse to power on in the second month. So this replacement XS is actually 10 months old and left 86% battery.

You should give your honest feedback and if can quote the staff name that attended to you. Maybe he will kena

 

[bbbbbw]

And looking at the ugly iphone 11 pro. I did consider early recontract for iphone 11 pro cos of the XS battery now 86%. The Genius Bar has the cheek to tell me to wait and monitor the battery progress. By then the warranty ended already. What rubbish

 

[waterballoon]

They are trained to push customers away if they are not paying. Been there many times already to change battery and do display replacement.

Got one occasion I even spoke to the ang moh store manager but also no use he say don't pay cannot help and super firm. Even lied to me and said that the staff that previously attended to me was not working on that day but luckily I spotted him with my own eyes and got him to come over. End up the lower rank employee help me speak to the manager to negotiate for 50% payment to fix the display issue.

In short, if you don't pay you won't get what you want. Even if you try to reason it out they will most of the time get you to pay. If you try to use warranty where there is a grey area as to whether the issue will be covered you have to craft a convincing argument. Having said that, it also depends on your luck as some of the staff are more easy going while there are some staff can feel they like have some apple cult and only want to maximise repair profits for apple.

yeah very this. At Apple Store sometimes you have to argue your way and find loopholes to prove that you're in the right. it's a bit irritating sometimes. in the US, AU, UK those ang moh countries the customers good at arguing. they think in SG we will just nod heads and go along with it. pui.

https://support.apple.com/en-sg/iphone/repair/service/battery-power

 

[Jirachi]

And looking at the ugly iphone 11 pro. I did consider early recontract for iphone 11 pro cos of the XS battery now 86%. The Genius Bar has the cheek to tell me to wait and monitor the battery progress. By then the warranty ended already. What rubbish

Try again and hope you get another CSO.

via  iPhone X Space Grey HardwareZone Forums app

 

[reddevil0728]

yeah very this. At Apple Store sometimes you have to argue your way and find loopholes to prove that you're in the right. it's a bit irritating sometimes. in the US, AU, UK those ang moh countries the customers good at arguing. they think in SG we will just nod heads and go along with it. pui.

https://support.apple.com/en-sg/iphone/repair/service/battery-power

please advise which article refers to anything about eligibility if the battery health is not below a certain %

can't stand it when the Apple people keep smiling at you and use big words to tell you they can't help you etc... just be firm and speak to the manager if you need to. pull out the Apple site articles to show you're eligible.

 

[Arandalo]

please advise which article refers to anything about eligibility if the battery health is not below a certain %

A normal battery is designed to retain up to 80% of its original capacity at 500 complete charge cycles when operating under normal conditions. The one-year warranty includes service coverage for a defective battery. If it is out of warranty, Apple offers battery service for a charge.

Source:
https://support.apple.com/en-us/HT208387

 

[reddevil0728]

A normal battery is designed to retain up to 80% of its original capacity at 500 complete charge cycles when operating under normal conditions. The one-year warranty includes service coverage for a defective battery. If it is out of warranty, Apple offers battery service for a charge.

Source:
https://support.apple.com/en-us/HT208387

not really addressing the qns though.

https://forums.hardwarezone.com.sg/122711697-post192.html

he was quoting this guy and the health is more than 80%.

 

[Jirachi]

A normal battery is designed to retain up to 80% of its original capacity at 500 complete charge cycles when operating under normal conditions. The one-year warranty includes service coverage for a defective battery. If it is out of warranty, Apple offers battery service for a charge.

Source:
https://support.apple.com/en-us/HT208387

For those who have asked me, my cycle count is around 694.

via  iPhone X Space Grey HardwareZone Forums app

 

[Arandalo]

not really addressing the qns though.

https://forums.hardwarezone.com.sg/122711697-post192.html

he was quoting this guy and the health is more than 80%.

To replace the battery without paying from my knowledge there's the following options:
1) Battery cycle less than 500 but battery capacity less than 80% (quote article)
2) Apple Care +
3) Apple diagnostics somehow detected some issue with your battery and the genius staff mention it to you
4) Craft a convincing argument to the genius staff as to way your battery needs to be replaced (without you paying)
5) Your device belongs to a batch where apple have identified that there are issues and publicly announced a free replacement/repair programme