Singtel Wifi Gigabit Router AC1900! (Arcadyan)

cdiony · Feb 19, 2018

Zappalapa said:
anyone knows what's the latest firmware version for this router?
mine is Firmware Version v1.00.01 build34

I have a new phone that can connect to home wifi, but it will not have any internet connection (apps and games that require internet will not load) after a period of time despite remaining on wifi, like ~45min of usage or after sleep. The issue is solved only by turning off the wifi and turning it back on again.

I have played with all the possible wifi settings (disable 2.4 or 5 Ghz band, disable band steering, using least congested channels, disable ipv6, etc) but to no avail.

or is there something wrong with my new device? cos all other devices at home (mobiles + laptops) have no issues staying connected.

Am using AC 1900 and recently have the same issue. First thing i did was to reset router and update firmware under http://192.168.1.254/ and i noticed that the build number was 37, unchanged from previous.

I called Singtel 1688 and they remotely updated the firmware and now it shows Firmware Version v1.00.01 build23.

I question them why firmware update but build number decrease but they just say firmware update build number are not sequential, whatever that means.

Hope this is helpful and i am still monitoring the connection issue.

kw442 · Feb 20, 2018

cdiony said:
Am using AC 1900 and recently have the same issue. First thing i did was to reset router and update firmware under http://192.168.1.254/ and i noticed that the build number was 37, unchanged from previous.

I called Singtel 1688 and they remotely updated the firmware and now it shows Firmware Version v1.00.01 build23.

I question them why firmware update but build number decrease but they just say firmware update build number are not sequential, whatever that means.

Hope this is helpful and i am still monitoring the connection issue.

Weird version control.

Mine is at 'Firmware Version v4.00.00 build23.

zapzap · Feb 20, 2018

Can i use this router for my starhub? I have this from Singtel but I just terminated it, using my existing SH cable

ZrE0_Cha0s · Feb 20, 2018

zapzap said:
Can i use this router for my starhub? I have this from Singtel but I just terminated it, using my existing SH cable

Could u try it out and let us know ?

zapzap · Feb 21, 2018

ZrE0_Cha0s said:
Could u try it out and let us know ?

I tried switch off the router, connecting to starhub, then power on.......it didn't work

renfred89 · Feb 21, 2018

This singtel router will only work as an ap if it’s connected to a router. If you want it to work as a router with StarHub it’s not possible..

zapzap said:
I tried switch off the router, connecting to starhub, then power on.......it didn't work

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jonpoon33 · Feb 28, 2018

renfred89 said:
There is no official guide, you can contact 1688 for the basic set up, or find your way through..

Ac plus is an OEM router unfortunately, which runs on customised firmware, so arcadyan website will not carry the user manual..

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Manual is useless.

Anyway i want to set Mac Filter by Time Schedule. AC Plus does not seem to have that feature. Can advise?

Newbie

renfred89 · Mar 1, 2018

You’ll have to play around with the gui. Can’t rmb if such feature is there..

jonpoon33 said:
Manual is useless.

Anyway i want to set Mac Filter by Time Schedule. AC Plus does not seem to have that feature. Can advise?

Newbie

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jonpoon33 · Mar 2, 2018

Hi. I played around.. but the new GUI don't support the feature.. which the old router has. It's parental controls also quite limited in usage.

I want to impose MAC address time schedule to cutail excessive WIFI usage of my child. Very sad.. cannot be done on AC PLUS..

renfred89 said:
You’ll have to play around with the gui. Can’t rmb if such feature is there..

David Lai · Mar 3, 2018

jonpoon33 said:
Hi. I played around.. but the new GUI don't support the feature.. which the old router has. It's parental controls also quite limited in usage.

I want to impose MAC address time schedule to cutail excessive WIFI usage of my child. Very sad.. cannot be done on AC PLUS..

Tried playing with the parental control?

kuang3 · Mar 7, 2018

cdiony said:
Am using AC 1900 and recently have the same issue. First thing i did was to reset router and update firmware under http://192.168.1.254/ and i noticed that the build number was 37, unchanged from previous.

I called Singtel 1688 and they remotely updated the firmware and now it shows Firmware Version v1.00.01 build23.

I question them why firmware update but build number decrease but they just say firmware update build number are not sequential, whatever that means.

Hope this is helpful and i am still monitoring the connection issue.

honestly I think that is just BS, build number must mean something.

amazingone · Mar 23, 2018

Hi all, just installed the AC Plus router with an ONR. Anyone knows where can I get the IP address for the AC Plus router from the ONR admin page?

edit: okay i found it under the LAN Devices option :s13:

renfred89 · Mar 23, 2018

Click on the lan devices green icon.. if not advanced configuration?

amazingone said:
Hi all, just installed the AC Plus router with an ONR. Anyone knows where can I get the IP address for the AC Plus router from the ONR admin page?

edit: okay i found it under the LAN Devices option

Posted with iPhone X HardwareZone Forums app

Jokerjest · Mar 24, 2018

Slow speed

Hey guys,

I just did a speed test and 453KB/S is what i'm running on now with a direct lan via D-link routers at 2 power points.
There was an 'upgrade' being done, and the new router is :"singtel wifi gigabit router ac plus"

Firmware Version v4.00.00 build23

Wifi is freaking slow, and it just stops sometimes; even worse was not getting connections in some parts of the house. I mean, yea it's still an old HDB with way larger space, but this seems ridiculous. No wonder the new houses are smaller.

Last but not least, could i get any advice on how to maximize, and stablise the connections?

Thank you,
IT NOOB

amazingone · Mar 24, 2018

Is this the latest build version?

kw442 · Mar 25, 2018

Mine is:
Firmware Version v4.00.00 build23

ZrE0_Cha0s · Mar 25, 2018

Jokerjest said:
Hey guys,

I just did a speed test and 453KB/S is what i'm running on now with a direct lan via D-link routers at 2 power points.
There was an 'upgrade' being done, and the new router is :"singtel wifi gigabit router ac plus"

Firmware Version v4.00.00 build23

Wifi is freaking slow, and it just stops sometimes; even worse was not getting connections in some parts of the house. I mean, yea it's still an old HDB with way larger space, but this seems ridiculous. No wonder the new houses are smaller.

Last but not least, could i get any advice on how to maximize, and stablise the connections?

Thank you,
IT NOOB

please run with direct lan cable trunking.

and dun expect your power point can gives u blazing fast speed. (since your hdb is old)

amazingone · Mar 25, 2018

kw442 said:
Mine is:
Firmware Version v4.00.00 build23

Your build number is higher than mine!

How to get the upgrade? I saw a firmware upgrade feature but it only allow upload of update file..

kw442 · Mar 25, 2018

I read somewhere here is power off-wait-on the AC plus &/or the ONT/ONR to get the firmware pushed to u.

Can call ST too IIRC.

amazingone · Mar 25, 2018

kw442 said:
I read somewhere here is power off-wait-on the AC plus &/or the ONT/ONR to get the firmware pushed to u.

Can call ST too IIRC.

I switch off my ONR and AC Plus every night, didn't get the update.

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