Anybody using Singtel Mesh?

[renfred89]

Hi awful999,

Thanks for your interest, could you PM us your name, contact number and Singtel account no. if you're already our customer, and we will get our Mesh team to be in touch with you directly.

got on-site survey service right?

 

[Singtel]

Hi renfred89,

Correct, in this case our technical staff will go on-site.

got on-site survey service right?

 

[jimmygoh]

Hi awful999

Thanks for your patience.

We were waiting for advice from our Mesh product team before replying to you.

In your case where LAN cable connections are not possible, you can consider either Askey AP5100W or Airties 4930.

You can read more about both options here.

Do note that the area size and build of your premises will be important factors determining suitability.

Do we need to update AirTies firmware?
Can advise how?

Internet intermittent and most of the time connected but no data transmission.

 

[Glariel]

Air Ties need to return if we terminate our broadband?

 

[Singtel]

Hi jimmygoh,

Thanks for checking. Kindly PM us your SingNet ID and contact number and we will pass your details on to our fibre team for follow-up.

Do we need to update AirTies firmware?
Can advise how?

Internet intermittent and most of the time connected but no data transmission.

 

[Singtel]

Hi Glariel,

Thanks for checking, we have sent a PM to you.

Air Ties need to return if we terminate our broadband?

 

[Glariel]

Never receive leh,
Who you send to?

Hi Glariel,

Thanks for checking, we have sent a PM to you.

 

[Singtel]

Hi Glariel,

Apologies for the confusion, have resent our PM.

Thanks.

Never receive leh,
Who you send to?

 

[Elijahonli]

anyone is wililng to share the askey latest firmware? i got the askey mesh from someone but i currently dont use a singtel fiber connection

 

[kakaBoBo]

since SG gov is suggesting IT security etc, wondering why singtel cannot just publish their firmware out on web?

 

[kycpokemon]

since SG gov is suggesting IT security etc, wondering why singtel cannot just publish their firmware out on web?

Or Askey should just post theirs

 

[jimmygoh]

Hi jimmygoh,

Thanks for checking. Kindly PM us your SingNet ID and contact number and we will pass your details on to our fibre team for follow-up.

-> Thank you for SingTel close follow up.
Able to receive technical team support and arrangement to solve the issue.
Keep up the good work.
Thank you.

 

[Singtel]

Hi jimmygoh,

Many thanks for your update.

Do let us know how the appointment goes and if our field engineer is able to successfully resolve the issues you are facing.

-> Thank you for SingTel close follow up.
Able to receive technical team support and arrangement to solve the issue.
Keep up the good work.
Thank you.

 

[jimmygoh]

Hi jimmygoh,

Many thanks for your update.

Do let us know how the appointment goes and if our field engineer is able to successfully resolve the issues you are facing.

The appointment went smoothly and field engineer gave us a call before coming in early.
The issues were solved and internet became smooth with working conditions.

 

[Laundryman]

Hi SingTel,

SingTel just offered me a recontract to upgrade to 2 Gbps plus free Air Ties. Can I expect the Air Ties 4930 and new router and onr to support the 2 Gbps?

To the gurus, why upgrade to 2 Gbps when wireless clients can’t optimize and the limited Cat 6 Lan connections can’t take advantage. Moreover the Ethernet backhaul for the Air Ties max out at Gigibit.

 

[kelvin_99]

Need some advice.

I am currently on the Singtel Fibre Broadband Plan with a Optical Network Terminal (ONT) connected to fibre termination point. My modem (Singtel Wifi Gigabit Router AC Elite) is located in another room connected to the ONT via Cat 6 cable.

I am offered to re-contract to the new 2 GB plan with a pair of Airties Wifi Mesh. I understand that with this setup a new Optical Network Router (ONR) will replace both the ONT and AC Elite Modem. All wired and wired devices will be connected to the ONR.

The issue I am facing is that my house is wired up with all cables connected to the modem. If I have to choose the new setup, it means I have to re-wire to connect all cables to the ONR. The other option I was offered was that the ONR will replace the ONT and I leave the modem with the rest of wired connections intact. This seemed to be the best option for me with the least hassle.

What I would like to know is that -

[1] In terms of network performance (speed and least interruption), will I be under-utilising the full capabilities of the new router as all my network connection are still via the old AC Elite modem? While 2 Gbps is stated, based on the brochure I notice that the max speed per wired connection is still 1 Gbps.

[2] Does that also mean I have in total 8 ethernet ports available (4 from the ONR and 4 from the AC Elite modem)

Any comments or advise is appreciated. Thanks!

 

[kewl]

Hi kakaBoBo,

Apologies for our delayed response, the latest firmware for AirTies 4920 is 1.33.10.1.1368.

Thanks and best wishes for the New Year!

Hi, im still on firmware 1.33.6.3.150. Can i get a link to download the latest firware please?

 

[Singtel]

Hi kewl

Thanks for reaching out.

Kindly PM us with your Singnet ID and contact no. please.

Hi, im still on firmware 1.33.6.3.150. Can i get a link to download the latest firware please?

 

[mewmew]

Possible to set timing restrictions for WiFi signal? I can't find such option on airties. I want the WiFi to be available only from 9-10am

 

[Fab guy]

I seem to have some trouble getting a green 5G LED on Airties when using it as a AP. Anyone having the same issue and know how to resolve it?