Apple Battery Replacement Program 2019 ($69 and $99)

[我要买GTR]

that might be past practice. need to see if any recent experience of repairs done at orchard, whether they still do that.

cause pretty sure apple's processes quite standardised. cannot be one outlet does it one outlet doesn't.

Wanted to visit Apple Orchard initially, but didn't have time slot that I want, so I picked MBS instead, Jewel too far for a battery replacement (For me)

 

[reddevil0728]

Wanted to visit Apple Orchard initially, but didn't have time slot that I want, so I picked MBS instead, Jewel too far for a battery replacement (For me)

well guess that no choice. but still can't be certain if apple orchard still has that process

 

[我要买GTR]

i think that 1 more like trusting humans too much to realise people will recognise you / read your mind why you are there.

they have hell lotsa people they are seeing daily.

if only a few, then potentially will recognise you

But they were really packed with battery replacements that weekend, because It was the last weekend before the price hike/increase. So I didn't wanna harass them since I was passing time for another dinner meeting haha!

 

[reddevil0728]

But they were really packed with battery replacements that weekend, because It was the last weekend before the price hike/increase. So I didn't wanna harass them since I was passing time for another dinner meeting haha!

actually, you will just be like any other customers asking them questions.

 

[Habrosus]

I think there’s a thread that says the customer service at MBS quite poor.

but that being said, there’s a difference between not being attentive to A customer that’s around vs not approaching you when your device is ready even though you might be hanging around. Cannot expect them to know you are there intending to pick up your stuff at the timing or you are just there burning time till the time of collection or what not, or just browsing.

the qns about whether a text is sent or not is a different matter, and you can also possibly put it down to cost cutting. But it’s still diff from expecting them to know you are there to pick up your stuff.

i see it as “opportunistic”. If it’s not ready, it’s not ready. They will tell you what they see on their status.

i see it as chasing if you ask them if they can go in to expedite.

The person who is outside serving and the person who’s inside repair.

asking opportunistically asking for a status update from the person outside is not chasing.

Ok. So you are talking about the lack of attentiveness in customer service. Yes, there’s indeed another thread that discussed mbs seems to be quite poor.

but it could be a number of factors.

but in terms of notification that it’s ready for collection.

it may be less of a digital issue, but possibly a cost cutting issue that we don’t know.

Thus my conclusion to feel that they prefer to have customers approaching them for status-checking, then having to check from their iPad for the update, than just simply text (press of a button?) when the devices are ready for collection.

Wonder if Apple Orchard has "gone backwards" like them

 

[reddevil0728]

Thus my conclusion to feel that they prefer to have customers approaching them for status-checking, then having to check from their iPad for the update, than just simply text (press of a button?) when the devices are ready for collection.

Wonder if Apple Orchard has "gone backwards" like them

do you mean the process where the frontline stuff will constantly check their ipad for status update to press button to inform client?

or do you mean the staff repairing should be the one to trigger the notification?

because the former doesn't really make sense from an efficiency standpoint

 

[Habrosus]

Wanted to visit Apple Orchard initially, but didn't have time slot that I want, so I picked MBS instead, Jewel too far for a battery replacement (For me)

Apple Orchard's nearer for me, but that'd mean having to roaming the street during those waiting hours. Thus I chose MBS instead, since the indoor space is much bigger. Maybe I should visit Jewels next time, bring my passport along in case I feel like flying to KL while waiting.

 

[Habrosus]

do you mean the process where the frontline stuff will constantly check their ipad for status update to press button to inform client?

or do you mean the staff repairing should be the one to trigger the notification?

because the former doesn't really make sense from an efficiency standpoint

I'd feel having someone trigger the notification (need not be the one/s doing repairs) would be more efficient than having those other staff spending time and effort check on status. With an iPad they'd be more efficient dealing with more high-level queries.

Looks like I thought too highly on them using automation more efficiently.

 

[reddevil0728]

I'd feel having someone trigger the notification (need not be the one/s doing repairs) would be more efficient than having those other staff spending time and effort check on status. With an iPad they'd be more efficient dealing with more high-level queries.

Looks like I thought too highly on them using automation more efficiently.

the question is whether this is an automation issue or whether it is a cost saving issue.

sending a text cost money.

of course got other alternatives like push notification / email, but not sure whether they have the processes in place.

 

[Habrosus]

the question is whether this is an automation issue or whether it is a cost saving issue.

sending a text cost money.

of course got other alternatives like push notification / email, but not sure whether they have the processes in place.

Not paid, so I'm not going to discuss too much on their processes/cost-saving issues.

Just thought they're going backwards, if Apple Orchard does things in similar fashion.

 

[reddevil0728]

Not paid, so I'm not going to discuss too much on their processes/cost-saving issues.

Just thought they're going backwards, if Apple Orchard does things in similar fashion.

yea. so need people who have recently been to orchard to see if they still kept to their text process

 

[我要买GTR]

yea. so need people who have recently been to orchard to see if they still kept to their text process

My sis going to replace battery for her 12 Mini, so i'll ask her for her customer experience

 

[Charlie_Zhan]

i replaced my battery at jewel in mid feb before the price hike and they did send an email 1hr+ before the quoted collection time to inform me that my phone was ready for collection.

 

[twosix]

Apple Orchard's nearer for me, but that'd mean having to roaming the street during those waiting hours. Thus I chose MBS instead, since the indoor space is much bigger. Maybe I should visit Jewels next time, bring my passport along in case I feel like flying to KL while waiting.

Jewel is big enough to spend a few hrs there, not forgetting there's also the 4 terminals there to shop/eat/window shopping. This is the reason why I chose jewel to service my phone.

 

[Habrosus]

Jewel is big enough to spend a few hrs there, not forgetting there's also the 4 terminals there to shop/eat/window shopping. This is the reason why I chose jewel to service my phone.

Good tip, thanks. Will consider that in future.

 

[reddevil0728]

Jewel is big enough to spend a few hrs there, not forgetting there's also the 4 terminals there to shop/eat/window shopping. This is the reason why I chose jewel to service my phone.

how far away are you from Jewel?

I reckon those staying in the west might not make sense.

 

[twosix]

how far away are you from Jewel?

I reckon those staying in the west might not make sense.

Make your own judgement. Sometimes it is good to go somewhere for new experiences.

Moreover a visit to jewel feels like one is leaving Singapore for a vacation.

 

[reddevil0728]

Make your own judgement. Sometimes it is good to go somewhere for new experiences.

Moreover a visit to jewel feels like one is leaving Singapore for a vacation.

yea no doubt. but half way across the island might or might not make sense just to be notified...

 

[我要买GTR]

how far away are you from Jewel?

I reckon those staying in the west might not make sense.

+1

Fellow westie reporting in

 

[我要买GTR]

Make your own judgement. Sometimes it is good to go somewhere for new experiences.

Moreover a visit to jewel feels like one is leaving Singapore for a vacation.

Tho I am a westie, but I worked near Jewel for almost 2 years till I changed job. Went jewel very often back then with colleagues when they had lunch time free parking (Min. spend $50)

Walk till abit sian alr Unless got new things now. Last went about 3 months ago to pick up friend flying back sg.