first bill statement date 23jun14
14jun boon tong kee 172.75
20jun qoo10 11.80
21jun steam games 23.07
points earned/adjusted: 40
second bill statement date 23jul14
28jun steam games 23.05
02jul macdonald delivery 14.10
20jul qoo10 59.80
balanced as of last statement: 40
pointed earned/adjusted: 121
balance: 161
please advise! thanks
14jun boon tong kee 172.75 => 34 points awarded
20jun qoo10 11.80 => 2 points awarded
21jun steam games 23.07 => 4 points awarded
points earned/adjusted: 40 => No issues
28jun steam games 23.05 => 4 points awarded
02jul macdonald delivery 14.10 => 2 points awarded
20jul qoo10 59.80 => 11 points awarded
balanced as of last statement: 40 => No issues
pointed earned/adjusted: 121 => 17 points for this month spending + (57.92/5)*9 = 104 points awarded for online spend
balance: 161 => No issues
As per my calculation above, you are already given the 10x points as what you should get, i don't see what problems are you encountering. Are you confused over the points/$ rate?