DCS Ultimate Platinum Card

[crystalnox]

ApplePay yes, but not the normal cashback for last month.

Same here, just the Apple Pay one last week but not the 2% yet.

 

[DOINK1]

Is it true that Simplygo will not receive any cashback for this card on June?

 

[hyperbole]

Is it true that Simplygo will not receive any cashback for this card on June?

If you tap directly and not top up, the description should be “bus/mrt”

 

[DOINK1]

If you tap directly and not top up, the description should be “bus/mrt”

Currently the description still shows bus/mrt. Heard won't earn cashback from June onwards.

 

[hyperbole]

Currently the description still shows bus/mrt. Heard won't earn cashback from June onwards.

Bus/mrt is not excluded

 

[crystalnox]

Currently the description still shows bus/mrt. Heard won't earn cashback from June onwards.

Why? The exclusion is for EZ-LINK* IPAYMY* SIMPLYGO* skrill.com* TRANSIT*
As you said, the description shows bus/mrt which is not in the list of exclusions what.

 

[alex22]

Why? The exclusion is for EZ-LINK* IPAYMY* SIMPLYGO* skrill.com* TRANSIT*
As you said, the description shows bus/mrt which is not in the list of exclusions what.

Simplygo?

 

[Trazora]

Simplygo?

'simplygo' is for topup on simplygo app, not bus/mrt

 

[fr33d0m]

Anyone cancel their card before? What’s the process?

AF was not waived…

 

[crystalnox]

Anyone cancel their card before? What’s the process?

AF was not waived…

Call in to cancel. I just got my waiver approved, spent ~$10k in the past year.

 

[scuderia ferrari]

Just to check, if AF cannot be waived and we call to cancel the card, will the AF be canceled together? Or will they force you to settle it and affect your credit score if you dont

 

[edwinksl]

the AF will be cancelled

 

[crystalnox]

Just to check, if AF cannot be waived and we call to cancel the card, will the AF be canceled together? Or will they force you to settle it and affect your credit score if you dont

AF is for the upcoming year for all cards, no bank can force you to settle it. You can report them to MAS or FIDReC if they refuse to waive it.

 

[fr33d0m]

Just to share. Use the live chat to terminate card. It is almost instant. AF refunded and card terminated.

 

[tanminghui1]

i topped money to Dvault. cannot use to pay my CC. Is it need to wait a while?

 

[slackerz84]

DCS customer service cannot make it! Received an SMS informing that a foreign transaction was made on my DCS credit card last night. Straight away realized this is a fraudulent transaction, and I immediately called their fraud reporting hotline indicated in their SMS. Guess what? The automated voice system asked me to call again within their operating hours. Tried all numbers stated on their website also no use, all using the same automated voice system to ask you to call again within their operating hours. Hence, I logged in through the DCS app to block my card.

This morning, I called in to report this fraudulent transaction. They told me they can only escalate to their frauds team to investigate and cannot do anything now as the transaction is under 'Pending' status. Only when the transaction is posted to my account, then they can start the investigation. The investigation process will take 2-3 months. I asked them if they can file a dispute with the merchant involved and rollback this transaction as what other banks do, but they say cannot. Which means this particular charge will be outstanding on my side and I will incur late fee penalty for this. The customer service can still tell me to call in and ask for waiver in this case.

Meanwhile, they asked me to file a police report so that when the frauds investigation team call me, the report will be ready, Since when is it so troublesome to still need to file a police report? Their admin process really CMI. Other banks can file a dispute and rollback or block this fraudulent amount so that no late fees will be charged, and can be settled within a month. This DCS need to take 2-3 months and cannot do anything about this fraudulent transaction? Seems retarded to me. Will be cancelling all their cards once this issue is settled.

 

[sglandscape]

DCS customer service cannot make it! Received an SMS informing that a foreign transaction was made on my DCS credit card last night. Straight away realized this is a fraudulent transaction, and I immediately called their fraud reporting hotline indicated in their SMS. Guess what? The automated voice system asked me to call again within their operating hours. Tried all numbers stated on their website also no use, all using the same automated voice system to ask you to call again within their operating hours. Hence, I logged in through the DCS app to block my card.

This morning, I called in to report this fraudulent transaction. They told me they can only escalate to their frauds team to investigate and cannot do anything now as the transaction is under 'Pending' status. Only when the transaction is posted to my account, then they can start the investigation. The investigation process will take 2-3 months. I asked them if they can file a dispute with the merchant involved and rollback this transaction as what other banks do, but they say cannot. Which means this particular charge will be outstanding on my side and I will incur late fee penalty for this. The customer service can still tell me to call in and ask for waiver in this case.

Meanwhile, they asked me to file a police report so that when the frauds investigation team call me, the report will be ready, Since when is it so troublesome to still need to file a police report? Their admin process really CMI. Other banks can file a dispute and rollback or block this fraudulent amount so that no late fees will be charged, and can be settled within a month. This DCS need to take 2-3 months and cannot do anything about this fraudulent transaction? Seems retarded to me. Will be cancelling all their cards once this issue is settled.

You could have blocked your card ASAP, which you did. But when the transaction hits, it has to post before DCS or any bank can do anything, you cannot anyhow reject the pending transaction after it has been authorised (be it legitimate or fraudulent) otherwise the settlement process is no longer certain. Dispute and investigation occurs after it has posted.

That is how the process works, for any cards used, not just DCS. Maybe don't use any debit or credit card if you're not comfortable with the dispute process.

 

[slackerz84]

You could have blocked your card ASAP, which you did. But when the transaction hits, it has to post before DCS or any bank can do anything, you cannot anyhow reject the pending transaction after it has been authorised (be it legitimate or fraudulent) otherwise the settlement process is no longer certain. Dispute and investigation occurs after it has posted.

That is how the process works, for any cards used, not just DCS. Maybe don't use any debit or credit card if you're not comfortable with the dispute process.

ya..i have encountered fraudulent transactions in the past, and they are usually settled in a timely manner, and without me needing to do anything on my end. However, the dispute process needs to take 2-3 months and require me to file a police report, and this is the first time i encounter this. Hence, just to share my experience with DCS card centre.

 

[ckling]

DCS customer service cannot make it! Received an SMS informing that a foreign transaction was made on my DCS credit card last night. Straight away realized this is a fraudulent transaction, and I immediately called their fraud reporting hotline indicated in their SMS. Guess what? The automated voice system asked me to call again within their operating hours. Tried all numbers stated on their website also no use, all using the same automated voice system to ask you to call again within their operating hours. Hence, I logged in through the DCS app to block my card.

This morning, I called in to report this fraudulent transaction. They told me they can only escalate to their frauds team to investigate and cannot do anything now as the transaction is under 'Pending' status. Only when the transaction is posted to my account, then they can start the investigation. The investigation process will take 2-3 months. I asked them if they can file a dispute with the merchant involved and rollback this transaction as what other banks do, but they say cannot. Which means this particular charge will be outstanding on my side and I will incur late fee penalty for this. The customer service can still tell me to call in and ask for waiver in this case.

Meanwhile, they asked me to file a police report so that when the frauds investigation team call me, the report will be ready, Since when is it so troublesome to still need to file a police report? Their admin process really CMI. Other banks can file a dispute and rollback or block this fraudulent amount so that no late fees will be charged, and can be settled within a month. This DCS need to take 2-3 months and cannot do anything about this fraudulent transaction? Seems retarded to me. Will be cancelling all their cards once this issue is settled.

System Alert: Transaction of USD 1,030.00 at Amazon web services aws.amazon.co USA was charged to your DCS Card ending xxxx on 04-08-25.If unauthorised visit the DSC website's FAQ page to access our Chatbot

Morning wake up saw this... Haiz

 

[Kenzo88]

Have anyone encountered such situation before? Can advise the process and how long etc? First time kanna such thing and both banks have not been helpful, keep daiji me around.

I paid via POSB app for 2 different Diners credit card. Both transactions were successful but not reflected on Diners.

Contacted POSB and was told transactions were successful and no reversals from Diners.

Contacted Diners and was told would investigate but no news or update.


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