Hello from Team OCBC

[OCBC Bank]

I can receive sms for sending paynow, otp and etc, but I cant receive any sms after receive paynow from sender. What should I do?

Hi there,

Currently, there is no option to receive notification on only PayNow deposits made to your account, but you could opt to receive SMS notifications for all deposits made into your account via Internet Banking (using desktop or mobile browser on desktop mode).

After logging in, go to 'Customer service', 'Manage e-Alerts' and then 'Other transactions via other banking channels'

^DG

 

[berger]

Hi OCBC. Not really sure if you're aware of a potential disaster happening but many users cannot do banking with you because getting locked up with mobile app.

https://play.google.com/store/apps/details?id=com.ocbc.mobile&hl=en_SG&showAllReviews=true

Basically, a single point of failure & no work around.

Any advice? I don't know what's the security risk. I cannot pay my bills.

I urge everyone to report this to MAS.. this is not just a mere inconvenience.. this gross incompetence is severely limiting what i can do with my own funds!

Link here: https://eservices.mas.gov.sg/consumerfeedback/

 

[OCBC Bank]

I urge everyone to report this to MAS.. this is not just a mere inconvenience.. this gross incompetence is severely limiting what i can do with my own funds!

Link here: https://eservices.mas.gov.sg/consumerfeedback/

Hi berger,

Could you drop us a private message and share with us the specific issue you are having with our mobile banking app?

Are there any error messages shown when you try using the app?

^DG

 

[q13098]

Hi q13098,

Could you share with us on any error messages received when you try logging in to our Online Banking platforms?

^DG

security risk detected.
I dont see any other error message from me or any other users. This issue has persisted for at least half a year. Do we have a timeline when this can be fixed?

 

[OCBC Bank]

security risk detected.
I dont see any other error message from me or any other users. This issue has persisted for at least half a year. Do we have a timeline when this can be fixed?

Hi there,

Are you using an Android device?

Please try the following steps:

Go to Settings > App Info > OCBC Bank and select the “Force Stop” option.

Go to the data storage menu, and select the options to “Clear Data” and “Clear Cache”

Go to “Permissions”, and allow permissions for “Camera”, “Contacts”, “Location”, “Microphone”, “Phone” and “Storage”

Under the “Advanced” section, allow the option for “Display over other apps”

If this does not work for you, please drop us a private message with your bank registered mobile number.

^DG

 

[environmental_friendly]

Hi OCBC,

Received the DM of additional cashback for OCBC 365 on top of original monthly cashback. My current understanding is that the payment to educational institution will only eligible for 0.3% cashback. However, it will be counted in monthly $800 threshold.

For the $2500 spend target, is there any change? Also, this $2500 is not on top of the monthly $800 spend requirement, correct?

 

[OCBC Bank]

Hi OCBC,

Received the DM of additional cashback for OCBC 365 on top of original monthly cashback. My current understanding is that the payment to educational institution will only eligible for 0.3% cashback. However, it will be counted in monthly $800 threshold.

For the $2500 spend target, is there any change? Also, this $2500 is not on top of the monthly $800 spend requirement, correct?

Hi there!

To advise you further, can you specify the DM you received? How much cashback are you supposed to receive, and for what amount spending?

You can PM us any screenshots you have as well

^Sh

 

[environmental_friendly]

Hi,

It's 2500 spend till Dec 31st to get $rebate and another $90 for similar criteria in Jan.

Hi there!
To advise you further, can you specify the DM you received? How much cashback are you supposed to receive, and for what amount spending?

You can PM us any screenshots you have as well

^Sh

 

[OCBC Bank]

Hi OCBC,

Received the DM of additional cashback for OCBC 365 on top of original monthly cashback. My current understanding is that the payment to educational institution will only eligible for 0.3% cashback. However, it will be counted in monthly $800 threshold.

For the $2500 spend target, is there any change? Also, this $2500 is not on top of the monthly $800 spend requirement, correct?

Hi,

It's 2500 spend till Dec 31st to get $rebate and another $90 for similar criteria in Jan.

Hi there,

Payment to educational institutions will not be eligible for rebates, and will not count towards minimum spend.

This is applicable to both the usual benefits of the card, and also for the current promotion.

You do not need to spend $2,500 on top of the monthly $800 requirement.

If you meet $2,500 of eligible spending on your card, you will be credited with the monthly cashback and the promotional cashback.

^DG

 

[TerryPower]

yay! i recieved 50 dollars rebate from my titanium rewards credit card

 

[assiak71]

Dear OCBC

https://www.dbs.com.sg/vickers/en/accounts/types-of-account/cash-upfront-account

DBS Vickers has been offering 0.12%, minimum SGD10, commission for SGX stocks trading for quite some time. When will OCBC Securities match or better DBS? Note that this is for CDP account and not custodian.

Thank you.

 

[czhmech]

Hi Team OCBC, are spendings on the OCBC 90°N Card counted for bonus interest on 360 Account?

 

[elf108]

Hi, I set a posted dated srs contribution on 2 Dec and is successful. But now it hasn't been updated or deducted from main savings.
Need to wait ?

 

[JuniorLion]

Hi, I set a posted dated srs contribution on 2 Dec and is successful. But now it hasn't been updated or deducted from main savings.
Need to wait ?

Just chill.

 

[ApexMan]

What's the FD rate now ?
I saw only 1.5 PA
So if I put 10k for 1yr it stilll be 1.5%?

 

[Jaxonnie]

Hi OCBC,

Would like to enquire if payments to Institute of Singapore Chartered Accountants (ISCA) qualify for online 6% cashback of the FRANK credit card.

If possible, will you advise on the MCC code of ISCA too? Thank you.

 

[OCBC Bank]

Hi,

Is it possible to open a joint account for both Monthly Savings Account and Time Deposit (Fixed Deposit) online? Or have to head to an OCBC branch?

What ATM or debit card is issued? All debit cards are VISA? No MasterCard?

Thanks

Hi there,

Both the Monthly Savings account, and the Time Deposit account can be open as a joint account. Joint account opening (subject to review and approval) can only be done at our branches. All account holders will have to be present at the branch with the relevant documents required for account opening.

All our debit cards are VISA branded.

^DG

 

[bigrooster]

Hello OCBC

I just received an email today with the following:

"With effect from 2 December 2019, you can earn 0.7% per year by not withdrawing from the Bonus+ Savings Account and a further 0.7% per year when you also deposit at least S$500 for the month."

So the interest rate is reduced revised suddenly for the worse ...? No withdrawal bonus interest reduced from 1% to 0.7% is quite a lot.

 

[OCBC Bank]

Hi Team OCBC, are spendings on the OCBC 90°N Card counted for bonus interest on 360 Account?

Hi czhmech,

Are you referring to the 360 account bonus interest for credit card spend?
If so, yes, your 90°N card spending will count towards the minimum $500 spend.

Do refer to Clause 3.3 of the T&Cs for transactions that will not count towards the spend:

https://www.ocbc.com/assets/pdf/acc...0_account_with_effect_from_1_nov_2018.pdf?v=6

^DG

 

[OCBC Bank]

Hi, I set a posted dated srs contribution on 2 Dec and is successful. But now it hasn't been updated or deducted from main savings.
Need to wait ?

Hi elf108,

SRS contribution via OCBC INB/MB will be processed immediately if the transaction is done between Monday to Saturday, 9am to 9pm, excluding Public Holiday.

For SRS contribution done outside of the above mentioned, the contribution instruction will be stored and forward to the next working day.

If you would like to check on the status of your contribution, do give us a call at 1800 363 3333.

^DG