Hello from Team OCBC

OCBC Bank · Apr 21, 2020

natas said:
OCBC support either too busy, picky which to response or sleeping during this **. I sent a msg thru their website, mentioning they will reply me within 5 days. I even called and asked to call back, again the machine mentioned will call back within 3 days but after 2 weeks, both channels no one response.

Give up, lucky there are other banks, will check with others and hopefully they reply faster.

Hi natas,

We apologise for the long wait.
Please drop us a private message with your mobile number, and query.

We will arrange for a call to you.

^DG

OCBC Bank · Apr 21, 2020

botakbotak said:
Hello OCBC,

I had filled up a account closure form on my frank account and request the remaining fund to be xfer to my ocbc 360 I had mailed this back for quite some time already. It had been quite awhile but I think the request is processed. Please advise, thank you.

Please drop us a private message with your mobile number. We will inform our service executive to look into your account and call to advise.

^DG

pdpdpdp · Apr 22, 2020

Hi Team OCBC,

Does payment via AXS count toward the cc $500 spending for OCBC 360 account?

kaidoukido · Apr 22, 2020

Unable to log in to Mobile App

Hi Team OCBC, I recently encountered problem logging in to my mobile app.

After I input the Access Code and PIN, it always prompts me to activate oneToken. As i press "continue", the APP interface is shown as attached. I dont know how to input an OTP from oneToken which i havent activated.

I would very much appreciate your help. I have tried calling the hotline many times but cant put me through.

TerryPower · Apr 22, 2020

pdpdpdp said:
Hi Team OCBC,

Does payment via AXS count toward the cc $500 spending for OCBC 360 account?

the physical machine, i no idea

but i've been paying bills using https://e-station2.axs.com.sg/AXSOnline/core_adhoc/information.php and those spendings are included and i get my cc bonus

compro_1975 · Apr 22, 2020

OCBC, can i find more details on the 360 account revision on interest?

OCBC Bank · Apr 22, 2020

pdpdpdp said:
Hi Team OCBC,

Does payment via AXS count toward the cc $500 spending for OCBC 360 account?

Hi pdpdpdp,

AXS transactions will count towards the credit card spend bonus on the 360 account, so long as it does not fall under any of the exclusion shown in Clause 3.3 on the Terms & Conditions (https://www.ocbc.com/assets/pdf/acco...v_2018.pdf?v=6)

^XF

OCBC Bank · Apr 22, 2020

kaidoukido said:
Hi Team OCBC, I recently encountered problem logging in to my mobile app.

After I input the Access Code and PIN, it always prompts me to activate oneToken. As i press "continue", the APP interface is shown as attached. I dont know how to input an OTP from oneToken which i havent activated.

I would very much appreciate your help. I have tried calling the hotline many times but cant put me through.

Hi kaidoukido,

May we know if you have already tried deleting and reinstalling the app?

Should the issue still persist after the re-installation, please share your contact number with us via DM, so we may arrange for a callback to you.

^XF

pdpdpdp · Apr 22, 2020

OCBC Bank said:
Hi pdpdpdp,

AXS transactions will count towards the credit card spend bonus on the 360 account, so long as it does not fall under any of the exclusion shown in Clause 3.3 on the Terms & Conditions (https://www.ocbc.com/assets/pdf/acco...v_2018.pdf?v=6)

^XF

hi the link is not working. thanks.

kaidoukido · Apr 22, 2020

OCBC Bank said:
Hi kaidoukido,

May we know if you have already tried deleting and reinstalling the app?

Should the issue still persist after the re-installation, please share your contact number with us via DM, so we may arrange for a callback to you.

^XF

Thanks OCBC team!

I'm able to log in after re-installing the app! Thanks again! :s12:

Langstona · Apr 22, 2020

Dear OCBC,

My hardware token had no more battery..Do I need to go down to a branch or can I just call the hotline to replace it? How long does the replacement take?

joesph · Apr 23, 2020

Langstona said:
Dear OCBC,

My hardware token had no more battery..Do I need to go down to a branch or can I just call the hotline to replace it? How long does the replacement take?

use the app request

Sent from Samsung SM-G980F using GAGT

TerryPower · Apr 23, 2020

Langstona said:
Dear OCBC,

My hardware token had no more battery..Do I need to go down to a branch or can I just call the hotline to replace it? How long does the replacement take?

if go to the branch, you can take a new set immediately

OCBC Bank · Apr 23, 2020

pdpdpdp said:
hi the link is not working. thanks.

Sorry about that!
You may refer to https://www.ocbc.com/iwov-resources...g_360_account_with_effect_from_1_nov_2018.pdf

^DG

OCBC Bank · Apr 23, 2020

kaidoukido said:
Thanks OCBC team!

I'm able to log in after re-installing the app! Thanks again!

Glad to learn that you have managed to log in!

^DG

OCBC Bank · Apr 23, 2020

Langstona said:
Dear OCBC,

My hardware token had no more battery..Do I need to go down to a branch or can I just call the hotline to replace it? How long does the replacement take?

joesph said:
use the app request

Sent from Samsung SM-G980F using GAGT

TerryPower said:
if go to the branch, you can take a new set immediately

Hi there,

We are limiting our services at the branches because of the government's latest measures to curb the spread of COVID-19.

For hardware token replacement requests, please drop us a private message with your bank registered mobile number. We will arrange for our service executive to send you the replacement via mail to your address.

^DG

---

Update:

Please note that token replacement is still available at our branches. We apologise for not making this clear.

However, we encourage all customers to make their request via our hotline instead.

Rhubikon · Apr 23, 2020

Hardware Token no battery

Dear OCBC

My hardware token has decided to die on me. I called up the phone banking service to no avail, as the waiting gets longer and longer. I read on this forum that i could send you a PM for a replacement and also that i should send you the phone number that's linked to the account.

I cannot send a PM at the moment as I've only just joined HWZ. Is there anyway for you to get in touch with me?

Thanks!

OCBC Bank · Apr 23, 2020

Rhubikon said:
Dear OCBC

My hardware token has decided to die on me. I called up the phone banking service to no avail, as the waiting gets longer and longer. I read on this forum that i could send you a PM for a replacement and also that i should send you the phone number that's linked to the account.

I cannot send a PM at the moment as I've only just joined HWZ. Is there anyway for you to get in touch with me?

Thanks!

Hi there,

We have just dropped you a private message. Can you see if you are able to reply to it?

Otherwise, you can also drop us a private message via our Facebook page: https://www.facebook.com/OCBC.Singapore/

^DG

kelvinloh · Apr 25, 2020

Hi OCBC Team, may I know how to submit the Income Tax payment Facility for 2020? The form was for promotion 2019 https://www.ocbc.com/assets/pdf/cards/voyage-payment-facility-tax-form.pdf. Thank you.

glacier_stab · Apr 25, 2020

Hi OCBC,

Someone might have already asked but just to check again, I've set the deposit threshold to "Any Amount" in "Other transactions via other banking channels" under "Alerts Management", why am I not receiving any SMS even though someone has PayNow me? Thank you!

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