Hello from Team OCBC

[MajinBuui]

Hi there,

The function is available on the iOCBC portal!
Under ‘Validity’, select ‘Good till Date’, and input the date.
And under ‘Mode’, select the CPF option, if you wish to use CPF as the payment mode.

You may refer to our user guide for more details on how to place ‘Good till Date’ orders: https://portal.iocbc.com/iwov-resources/sg/ocbc/ospl/PDF/good-till-date-order.pdf.

If you have further queries on this, feel free to drop us a private message.

^DG

Hi There,

I just checked the guide provided by you but
I always use https://internet.ocbc.com/internet-banking/ --> investment and insurance --> trading --> start trading (link to iOCBC), I do not see this "basic" option or "advanced" option is available.
Where is it?
Screencapture: https://imgur.com/a/YTosASW

 

[OCBC Bank]

Hi There,

I just checked the guide provided by you but
I always use https://internet.ocbc.com/internet-banking/ --> investment and insurance --> trading --> start trading (link to iOCBC), I do not see this "basic" option or "advanced" option is available.
Where is it?
Screencapture: https://imgur.com/a/YTosASW

Hi there,

The option is not available via the Internet Banking platform.
Please log in via the iOCBC Online Trading Platform instead - https://www1.iocbc.com/iocbc_secure_client.jsp

^DG

 

[OCBC Bank]

Hello OCBC,

Under OCBC Premier banking and/or OCBC Premier Private banking, does OCBC charge custodian fees for holding foreign-listed stocks?

Any other charges for buying foreign-listed stocks through OCBC Premier banking and/or OCBC Premier Private banking?

Hi there,

Equity investing for OCBC Premier Banking and Premier Private Client is done through OCBC Securities.

The custody fees for foreign share holdings are as below:

https://portal.iocbc.com/help-and-support/fees-general

Commission rates and charges are available here: https://portal.iocbc.com/iwov-resources/sg/ocbc/ospl/PDF/ConsolidatedCommissionCharges.pdf

^DG

 

[chrisloh65]

Ok thanks!

Hi there,

Equity investing for OCBC Premier Banking and Premier Private Client is done through OCBC Securities.

The custody fees for foreign share holdings are as below:

https://portal.iocbc.com/help-and-support/fees-general

Commission rates and charges are available here: https://portal.iocbc.com/iwov-resources/sg/ocbc/ospl/PDF/ConsolidatedCommissionCharges.pdf

^DG

 

[OCBC Bank]

Ok thanks!

Do drop us a PM if you have further queries.

^DG

 

[SprintieStarie]

I got a SWT10020 error too. And my OCBC app keeps saying “Reactivating OneToken (previously stored on this phone)”. What is happening?

 

[jaystormrage]

I got a SWT10020 error too. And my OCBC app keeps saying “Reactivating OneToken (previously stored on this phone)”. What is happening?

Currently facing the exact same issue as @SprintieStarie. OCBC's Facebook page is flooded with users having the same issue!

 

[FrontierX]

OCBC advised to delete and reinstall to reactivate the one token.

now i did it and still not working. my funds are not accessible now cause i forgot my atm pin..

zz this problem is huge. OCBC can you expedite to resolve immediately?

 

[gold_eagle36]

Hi OCBC, i noticed anomalies in the data (srs value) when porting out OCBC info through the SGFinDex.

Would like to check if OCBC is looking into it and when would OCBC allow the population of SGFinDex data which DBS and SCB has already embarked on.

 

[a4973]

Are hardware tokens affected? Thanks

 

[OCBC Bank]

I got a SWT10020 error too. And my OCBC app keeps saying “Reactivating OneToken (previously stored on this phone)”. What is happening?

Currently facing the exact same issue as @SprintieStarie. OCBC's Facebook page is flooded with users having the same issue!

OCBC advised to delete and reinstall to reactivate the one token.

now i did it and still not working. my funds are not accessible now cause i forgot my atm pin..

zz this problem is huge. OCBC can you expedite to resolve immediately?

Are hardware tokens affected? Thanks

Hi there,

We apologise for the inconvenience caused.

We are aware that some of our iPhone using customers who are on OneToken may be having issues logging in to the Online Banking platforms.

The team is looking into the issue.

You may wish to try logging in again at a later time.

---

Do also try to delete and reinstall the mobile banking app. If you see the "reactivating OneToken" message, please allow around 30 to 60 seconds for the process to be completed.

---

This issue shouldn't be affecting customers who are logging in with the hardware token or SMS-OTP.

^DG

 

[OCBC Bank]

Hi OCBC, i noticed anomalies in the data (srs value) when porting out OCBC info through the SGFinDex.

Would like to check if OCBC is looking into it and when would OCBC allow the population of SGFinDex data which DBS and SCB has already embarked on.

Hi there,

Could you drop us a PM with more details on the issue?

^DG

 

[phelios]

Hi there,

We apologise for the inconvenience caused.

We are aware that some of our iPhone using customers who are on OneToken may be having issues logging in to the Online Banking platforms.

The team is looking into the issue.

You may wish to try logging in again at a later time.

---

Do also try to delete and reinstall the mobile banking app. If you see the "reactivating OneToken" message, please allow around 30 to 60 seconds for the process to be completed.

---

This issue shouldn't be affecting customers who are logging in with the hardware token or SMS-OTP.

^DG

having similar issue.... now it says service unavailable.. what is going on. the phone gets extremely hot. also, i had to uninstall the app otherwise my phone becomes an oven.

 

[stylocool]

I find it ridiculous that OCBC bothered to respond here and not on messenger or even the hotline. Been waiting for hours on the hotline and no one pick up at all. I can’t login at all on my new iPhone 12 and reinstalling the app doesn’t work. Activating using access code and pin says activation is not successful. Clicking on Face ID says reactivating previous onetoken then nothing happen. Login using SingPass also doesn’t work. Login on website also doesn’t work because it wants us to generate otp using the app. What is the hell is going on. Any bugs on the app requires publishing to App Store and your customers to update. I’m sorry but our life don’t just stopped like this and so please get your act together.

 

[eurodc]

I asked the hotline for OCBC CEO’s email to feedback this issue since it has been taking hours and hours and their technical team seems very incompetent. CS replied that I am not supposed to write to their CEO and can only feedback through the feedback form to the relevant department. Seems like the case of the Emperor should only hear good news.

 

[icyheart]

I find it ridiculous that OCBC bothered to respond here and not on messenger or even the hotline. Been waiting for hours on the hotline and no one pick up at all. I can’t login at all on my new iPhone 12 and reinstalling the app doesn’t work. Activating using access code and pin says activation is not successful. Clicking on Face ID says reactivating previous onetoken then nothing happen. Login using SingPass also doesn’t work. Login on website also doesn’t work because it wants us to generate otp using the app. What is the hell is going on. Any bugs on the app requires publishing to App Store and your customers to update. I’m sorry but our life don’t just stopped like this and so please get your act together.

Same, got a new Note20 Ultra, tried both mobile token from old phone and access code SMS but unsuccessful.

 

[ticktick04]

Hi there,

We apologise for the inconvenience caused.

We are aware that some of our iPhone using customers who are on OneToken may be having issues logging in to the Online Banking platforms.

The team is looking into the issue.

You may wish to try logging in again at a later time.

---

Do also try to delete and reinstall the mobile banking app. If you see the "reactivating OneToken" message, please allow around 30 to 60 seconds for the process to be completed.

---

This issue shouldn't be affecting customers who are logging in with the hardware token or SMS-OTP.

^DG

Hi there,

Been 2 days and still no solution to it? What else can we do?

Thank You

 

[OCBC Bank]

having similar issue.... now it says service unavailable.. what is going on. the phone gets extremely hot. also, i had to uninstall the app otherwise my phone becomes an oven.

I find it ridiculous that OCBC bothered to respond here and not on messenger or even the hotline. Been waiting for hours on the hotline and no one pick up at all. I can’t login at all on my new iPhone 12 and reinstalling the app doesn’t work. Activating using access code and pin says activation is not successful. Clicking on Face ID says reactivating previous onetoken then nothing happen. Login using SingPass also doesn’t work. Login on website also doesn’t work because it wants us to generate otp using the app. What is the hell is going on. Any bugs on the app requires publishing to App Store and your customers to update. I’m sorry but our life don’t just stopped like this and so please get your act together.

I asked the hotline for OCBC CEO’s email to feedback this issue since it has been taking hours and hours and their technical team seems very incompetent. CS replied that I am not supposed to write to their CEO and can only feedback through the feedback form to the relevant department. Seems like the case of the Emperor should only hear good news.

Hi there,

Been 2 days and still no solution to it? What else can we do?

Thank You

Hi All,

We would like to extend our sincere apologies on this.

For most customers, doing these steps fixes the issue. However, there are some instances where a similar error message appears.

We are working to resolve it as soon as possible and are truly sorry for the inconvenience caused.

Any updates on this will posted on our Facebook page – https://www.facebook.com/OCBC.Singapore.

^XF

 

[OCBC Bank]

Same, got a new Note20 Ultra, tried both mobile token from old phone and access code SMS but unsuccessful.

Hi icyheart,

If yours is an Android device, please share your contact number with us via PM, so we may arrange for a callback to you for further checks on this. Thank you.

^XF

 

[icyheart]

Hi icyheart,

If yours is an Android device, please share your contact number with us via PM, so we may arrange for a callback to you for further checks on this. Thank you.

^XF

Done, just pmed