Hello from Team OCBC

[OCBC Bank]

if sign up on 30 June, will still be eligible for the cashback for July, August, September?

Hi there,

Eligible customers will be entitled to a one-time $20 cashback.

Do refer to the Terms & Conditions for more details.

https://www.ocbc.com/personal-banking/investments/assets/tncs-bcip-cashbackpromo-jantojun2019.pdf

If you have further questions, do drop us a private message.

^DG

 

[OCBC Bank]

If we currently have the visa debit card then do we still need to hang on to the red bank card (not visa/mc, just nets I think)?

My non-visa/mc red card expired recently and I have not been sent a new one, so I assume they are no longer issued?

Hi aster1,

We assume that the red card you are referring to refers to the ATM card?

If your debit card is linked to your bank account, and you have no need for the ATM card, it is up to your preference, if you would still like to hold on to an ATM card.

We would advise you to give us a call at 1800 363 3333. Our service executives will be able to check on your accounts and further advise.

^DG

 

[semiret]

Hi OCBC,

Can i check does a mature fd consider fresh fund? My friend said he kena recently that mature fd is not fresh fund. The teller don't allow he to renew his fd with promotion rates. I never heard of such treatment by bank before. My advice to him is if bank don't offer him with promotion rates then move the funds to other bank. Thanks!

 

[aarontansp]

Sign-up for the promo on NTUC voucher on last day. 2 months had passed by, and I have not receive my vouchers . what happened?

 

[5408854088]

Hi there,

Eligible customers will be entitled to a one-time $20 cashback.

Do refer to the Terms & Conditions for more details.

https://www.ocbc.com/personal-banking/investments/assets/tncs-bcip-cashbackpromo-jantojun2019.pdf

If you have further questions, do drop us a private message.

^DG

So it is not eligible?

 

[Otokiru]

Hi OCBC,

Your CSO called me regarding my $80 cashback will be credited next week (11/3~17/3) but until now (2 weeks) have passed, still nothing... please help me check and revert...

Thanks.

 

[OCBC Bank]

Hi OCBC,

Can i check does a mature fd consider fresh fund? My friend said he kena recently that mature fd is not fresh fund. The teller don't allow he to renew his fd with promotion rates. I never heard of such treatment by bank before. My advice to him is if bank don't offer him with promotion rates then move the funds to other bank. Thanks!

Hi semiret,

For the promotional interest rates, the placement amount must be in fresh funds only.

The funds placed must not be transferred for existing OCBC bank deposit accounts or in the form of OCBC cheques, cashiers' order, or demand drafts.

^DG

 

[OCBC Bank]

Sign-up for the promo on NTUC voucher on last day. 2 months had passed by, and I have not receive my vouchers . what happened?

Hi there,

The last day of the promotion was on 30 January 2019. Please allow till end March 2019 for the vouchers to be sent to you.

If you do not receive it then, do drop us a private message with your bank registered contact number. We will arrange for our service executive to check on the status, and call to advise.

^DG

 

[OCBC Bank]

So it is not eligible?

Let us check on this again with the relevant department, and we will get back to you asap.

^DG

 

[OCBC Bank]

Hi OCBC,

Your CSO called me regarding my $80 cashback will be credited next week (11/3~17/3) but until now (2 weeks) have passed, still nothing... please help me check and revert...

Thanks.

Hi,

We will arrange for our service executive to give you a call on this.

^DG

 

[OCBC Bank]

So it is not eligible?

Let us check on this again with the relevant department, and we will get back to you asap.

^DG

Hi there,

Do note that the promotion is applicable only for new BCIP customers.

If you make the investment on 30 June by 12pm, and hold the investment till 30 September, you will be eligible for the promo.

The $20 cashback will be credited by 30 November.

^DG

 

[bumdssa]

-- called in

 

[santa84]

Hi OCBC,

I just changed to a new phone recently and was trying to setup OneToken on the app.

However, till date I am unable to get it to activate.

I tried calling your CSO and they have already deactivated the OneToken on the old device.

And I followed the instructions to setup the OneToken according to the instructions given, using the hardware token to setup.

But every time the app tries to setup, it will jump to the next page and tells me that the setup was not successful, without any information on the error.

Is there any solutions or methods I can try to get it set up?

Currently using Samsung Galaxy S10+

Thanks!

 

[OCBC Bank]

Hi OCBC,

I just changed to a new phone recently and was trying to setup OneToken on the app.

However, till date I am unable to get it to activate.

I tried calling your CSO and they have already deactivated the OneToken on the old device.

And I followed the instructions to setup the OneToken according to the instructions given, using the hardware token to setup.

But every time the app tries to setup, it will jump to the next page and tells me that the setup was not successful, without any information on the error.

Is there any solutions or methods I can try to get it set up?

Currently using Samsung Galaxy S10+

Thanks!

Hi there,

Please drop us a PM with the following details:

- Bank registered mobile number
- Phone model
- Operating system
- Mobile banking app version

Thank you.

^DG

 

[Luffyace]

https://willerexpress.com

Hi , does tour bus qualify for the 3% rebate ? (Link above)

and for the promotion of any purchase of concert tickets from sportshub still ongoing right for the 3% rebate?

 

[OCBC Bank]

https://willerexpress.com

Hi , does tour bus qualify for the 3% rebate ? (Link above)

and for the promotion of any purchase of concert tickets from sportshub still ongoing right for the 3% rebate?

Hi there

Which OCBC credit card are you referring to?

^Sh

 

[justwakeup]

Hi OCBC,

Are hospital / medical bills eligible for either 365 or titanium rewards cc cashback? How about for 360 account spend bonus?

 

[tahanmilkshake]

is this thread legit run by staff at OCBC?

 

[GundamKnight]

redmart purchases under lazada now considered for 10x rewards using titanium?

 

[OCBC Bank]

Hi OCBC,

Are hospital / medical bills eligible for either 365 or titanium rewards cc cashback? How about for 360 account spend bonus?

Hi justwakeup,

1x OCBC$ will be awarded for Polyclinic and hospital bills (both government and private).

Hospital/medical bills will be awarded 0.3% cash rebate when charged to your 365 credit card.

All transactions will be eligible for the 360 credit card spend bonus interest except the following:

•Balance transfers
•Cash advance
•Cashwise
•Smartchange
•Fund transfers
•Fees and charges

For more details, please visit: https://www.ocbc.com/personal-banking/accounts/360-account.html

^CC