Hello from Team OCBC

[Prof. Utonium]

OCBC,

I changed my mobile device and would like to activate my OneToken to a new device.

Called the hotline and deactivated it.

Yet, when I tried to activate at new device it kept giving activation not successful.

Why?

For POSB, it was seamless. Email and SMS did the trick, set up to new device in less than 5 minutes. OCBC I had to call the hotline in the afternoon to deactivate at old device and now I am not able to set up at new device?

Seriously?

 

[GundamKnight]

Hi ocbc,
Regarding robo invest when will i be charged the normal rate after the 0.88 promotion?

Does this mean i get to enjoy mthly rates of 0.88 per annum only till march thereafter i will be locked in with 1.5% per annum?

 

[OCBC Bank]

OCBC,

I changed my mobile device and would like to activate my OneToken to a new device.

Called the hotline and deactivated it.

Yet, when I tried to activate at new device it kept giving activation not successful.

Why?

For POSB, it was seamless. Email and SMS did the trick, set up to new device in less than 5 minutes. OCBC I had to call the hotline in the afternoon to deactivate at old device and now I am not able to set up at new device?

Seriously?

Hi there,

Sorry to learn that you were not able to activate One Token.

Could you drop us a private message, and provide us with a screenshot of any error messages you are receiving?

Do try deleting and reinstalling the mobile banking app as well.

^DG

 

[OCBC Bank]

Hi ocbc,
Regarding robo invest when will i be charged the normal rate after the 0.88 promotion?

Does this mean i get to enjoy mthly rates of 0.88 per annum only till march thereafter i will be locked in with 1.5% per annum?

Hi GundamKnight,

We are checking on this, and will get back to you asap.

^DG

 

[OCBC Bank]

Hi ocbc,
Regarding robo invest when will i be charged the normal rate after the 0.88 promotion?

Does this mean i get to enjoy mthly rates of 0.88 per annum only till march thereafter i will be locked in with 1.5% per annum?

Hi GundamKnight,

The annual service fee of 0.88% is a fixed rate and we currently do not have any plans on changing it. However, do note that investment amounts above $50,000 will attract an annual fee of 1%.

^CC

---

Updated: 13/03/2019

Regardless of the investment amount, the service fee charged will be 0.88% per annum on total value of your investments held with OCBC RoboInvest.

Please ignore our previous reply stating that investments of above $50,000 will have a service fee of 1%.

^DG

 

[OCBC Bank]

Hi ocbc,
Regarding robo invest when will i be charged the normal rate after the 0.88 promotion?

Does this mean i get to enjoy mthly rates of 0.88 per annum only till march thereafter i will be locked in with 1.5% per annum?

Hi GundamKnight,

The service fee will be 0.88% per annum on total value of your investments held with OCBC RoboInvest.

This is regardless of the total amount invest.

Please ignore our previous reply stating that investments of above $50,000 will have a service fee of 1%.

^DG

 

[GundamKnight]

ocbc, for titanium card all purchases from lazada is 10x, does that include redmart now that its part of lazada?

 

[OCBC Bank]

ocbc, for titanium card all purchases from lazada is 10x, does that include redmart now that its part of lazada?

Hi there.

We will get back to you on this.

^DG

 

[Mr. Wood]

team ocbc, how to remove myself frm yr marketing? I dun want any calls or mails on credit cards or insurance sh**

 

[Cumzilla]

Hi OCBC,

Regarding the OCBC Plus! Savings Account /NTUC-OCBC Starter Savings Account $68 Cashback Promotion, according to the T&Cs, to top up fresh funds of 8k before 12 April and then maintain a minimum monthly average balance of 8k. So what i want to ask is for example, there is already 8k in my account, so I top up 8k total 16k. Can I withdraw from this account, so long there is more than 8k in the account monthly and i will qualify for the rebate, irregardless of whether the fresh funds deposited is withdrawn. Am i correct to say that?

 

[1a2a3a]

Hi Ocbc, if purchase a UT lump sum of 20k, the bonus interest for wealth bonus in 360 account will last for 12 months?

Then after 12 months, can sell then rebuy to get another 12 months of bonus interest?

Anyone I can reach out to for this?

 

[GundamKnight]

Hi ocbc,

How do i check if my bonus points are awarded? I checked the rewards section and i only see them being awarded 1 point per dollar

 

[OCBC Bank]

team ocbc, how to remove myself frm yr marketing? I dun want any calls or mails on credit cards or insurance sh**

Hi there,

You may unsubscribe from our marketing notifications via Internet Banking. After logging in, you may follow these steps to update your marketing consent:

1. Click on 'Customer Service'
2. Click on 'Change Personal Details'
3. Click on 'Edit'

Please feel free to let us know if you have any further questions.

^CC

 

[OCBC Bank]

Hi ocbc,

How do i check if my bonus points are awarded? I checked the rewards section and i only see them being awarded 1 point per dollar

Hi GundamKnight,

May we clarify if you are referring to the Titanium Rewards Credit Card?

1x OCBC$ will be credited when the transaction is posted. You can then expect to receive the remaining 9x OCBC$ by the end of the following month.

^CC

 

[OCBC Bank]

Hi Ocbc, if purchase a UT lump sum of 20k, the bonus interest for wealth bonus in 360 account will last for 12 months?

Then after 12 months, can sell then rebuy to get another 12 months of bonus interest?

Anyone I can reach out to for this?

Hi there,

Thank you for reaching out to us.
We are checking on this & will be in touch asap.

^CC

 

[OCBC Bank]

ocbc, for titanium card all purchases from lazada is 10x, does that include redmart now that its part of lazada?

Hi GundamKnight,

We are not able to ascertain at the moment if Redmart purchases via Lazada will be awarded 10x OCBC$.

Once you have made the purchase, please feel free to drop us a PM & we will check on this for you.

^CC

 

[OCBC Bank]

Hi Ocbc, if purchase a UT lump sum of 20k, the bonus interest for wealth bonus in 360 account will last for 12 months?

Then after 12 months, can sell then rebuy to get another 12 months of bonus interest?

Anyone I can reach out to for this?

Hi there,

The wealth bonus interest will be accorded for 12 months, after the effective date of purchase, post free look/cancellation period or 14 days, whichever is longer.

You will still continue to earn the bonus interest upon maturity or even after you have sold the Unit Trust Investment.

If you are intending to make another Unit Trust Investment after 12 months, the wealth bonus interest will be awarded on your 360 account for another 12 months, after the effective date of purchase.

Do also note that the following Unit Trust Investments will be excluded: Unit Trusts investments into money market funds, Systematic Investment Programme (OCBC Momentum) and Unit Trusts transferred in from other financial institutions

For more details, please visit: https://www.ocbc.com/personal-banking/accounts/360-account.html

^CC

 

[OCBC Bank]

Hi OCBC,

Regarding the OCBC Plus! Savings Account /NTUC-OCBC Starter Savings Account $68 Cashback Promotion, according to the T&Cs, to top up fresh funds of 8k before 12 April and then maintain a minimum monthly average balance of 8k. So what i want to ask is for example, there is already 8k in my account, so I top up 8k total 16k. Can I withdraw from this account, so long there is more than 8k in the account monthly and i will qualify for the rebate, irregardless of whether the fresh funds deposited is withdrawn. Am i correct to say that?

Hi there,

Thank you for your post.

We will be in touch once the relevant department has provided us with a confirmation on your query.

^CC

 

[OCBC Bank]

Hi OCBC,

Regarding the OCBC Plus! Savings Account /NTUC-OCBC Starter Savings Account $68 Cashback Promotion, according to the T&Cs, to top up fresh funds of 8k before 12 April and then maintain a minimum monthly average balance of 8k. So what i want to ask is for example, there is already 8k in my account, so I top up 8k total 16k. Can I withdraw from this account, so long there is more than 8k in the account monthly and i will qualify for the rebate, irregardless of whether the fresh funds deposited is withdrawn. Am i correct to say that?

Hi there,

You will still be able to make withdrawals. However, do note that you are required to maintain a minimum monthly average balance of $8,000 in your deposit account from 12 April till 11 October 2019.

Monthly Average Balance is computed by the aggregated daily outstanding balance divided by the number of days in the calendar month.

Hope this clarifies!

^CC

 

[ackatso]

Hi OCBC,

I recently changed to a new phone and I tried activating the OCBC One Token on it but I keep getting "Activation not successful". I called the hotline just now and a staff deactivated it on my old phone. However, I am still unable to successfully activate the One Token on my new phone.

Sent from Google PIXEL 3 XL using GAGT