Hello from Team OCBC

[OCBC Bank]

Hello ocbc, where to apply for fall below fee waiver?

https://www.mas.gov.sg/news/media-r...ry-provide-additional-support-for-individuals
18 Individuals whose incomes are impacted by COVID-19 and are not able to meet the relevant minimum average daily or monthly balances for their retail bank accounts can apply to have fall-below service fees waived up to 31 December 2020.

Hi wutawa,

Please provide us with your mobile number via private message.
We will call and assist.

^DG

 

[OCBC Bank]

My god ... 30 mins of waiting on OCBC hotline ....

I need to setup the Onetoken but i don't have any hardware token to begin with, and there isn't any help pages related to getting a hardware token ....


nevermind... finally got connected after 32 mins of waiting ...

We are terribly sorry for the long wait.
If you require further assistance, please drop us a private message.

^DG

 

[OCBC Bank]

Will i get any bonus on my monthly interest in OCBC360 if i invest in OCBC's roboadvisors?

Hi there,

OCBC RoboInvest is excluded from the 360 account 'Wealth Bonus'.

https://www.ocbc.com/personal-banking/help-and-support/accounts/360account-wealthbonus

^DG

 

[OCBC Bank]

I have a question regardijg robo investing.

It says here in the ocbc website "our proprietary algorithm constantly reviews your portfolio against market movements, and rebalances its constituents to optimise returns for you, with your approval of course"

When ocbc rebalances my investment, how will i be asked and how often will this be?

Hi,

Rebalancing is the process of adjusting the composition of an Investment portfolio. This involves the buying and selling of assets in an investment portfolio to maintain a desired asset allocation according to the market conditions and your declared risk profile. We will sell more if the stock value rises significantly, or buy more when the stock has declined to take advantage of volatility.

OCBC RoboInvest will periodically (quarterly or half-yearly depending on portfolios) trigger rebalancing. We will only proceed with the rebalancing once you have given your consent within 2 weeks from the date of trigger. You may choose to ignore or skip this rebalance as well.

^DG

 

[OCBC Bank]

OCBC, all credit card tnc were revised effective Jun 1, attention focus on MCC list, but Cashflo tnc never highlight what was changed. May I know what was changed?

Hi maple96,

There have been some MCCs added to the exclusion list for earning rebates.

Do refer to the updated T&Cs for the full list of exclusions.

Some new additions to the list includes:

Singapore Government Hospitals under the
MCC 8062

Tolls and Bridge Fees
MCC 4784

Cigars Stores and Stands
MCC 5993

https://www.ocbc.com/iwov-resources...ds/tnc-governing-ocbc-cashflo-credit-card.pdf

^DG

 

[OCBC Bank]

OCBC #1 in waiting time for hotline and secure email

Big room for improvement.

Sorry about the experience.
If you need help getting in touch with our service executive, do drop us a private message.

^DG

 

[OCBC Bank]

Hi,

Possible to update nric online instead of going to the branch?

TIA

Hi drltch,

Update of NRIC cannot be performed online.
This will require face-to-face verification.

You will need to bring along both your old and new NRIC.

^DG

 

[P R N D]

Hi, does OCBC has saving account that does not has account book & monthly fall below charges?


Like DBS/POSB MY account (even come with ATM card).

I feel my OCBC saving account of $1k min balance is too much for current internet era.

OCBC seem too late for changes.

Sent from Mercedes-Benz E250 using GAGT

 

[wutawa]

Hi wutawa,

Please provide us with your mobile number via private message.
We will call and assist.

^DG

I just received ocbc call, thanks.

 

[OCBC Bank]

Hi, does OCBC has saving account that does not has account book & monthly fall below charges?


Like DBS/POSB MY account (even come with ATM card).

I feel my OCBC saving account of $1k min balance is too much for current internet era.

OCBC seem too late for changes.

Sent from Mercedes-Benz E250 using GAGT

Hi P R N D,

You can consider these accounts:

Monthly Savings account which requires a monthly average daily balance for the month of $500.

https://www.ocbc.com/personal-banking/deposits/monthly-savings-account

Plus! Savings account doesn't require a monthly average daily balance for the month.

https://plus.com.sg/apply/banking/plus-savings-account

But there will be annual service fee of$24 charged for the debit card if you do not meet the minimum spend of $1,200 in VISA transactions within the card's anniversary year.

NTUC-OCBC Starter Account is eligible only to NTUC union members. It requires no minimum average daily balance for the month, and cards will not have any service fee charged as well. Prevailing union membership fee applies.

https://plus.com.sg/apply/banking/ntuc-ocbc-starter-account

^DG

 

[TerryPower]

hi!

https://www.greateasternlife.com/sg...ur-products/wealth-accumulation/great-sp.html

does buying this gives our 360 account wealth bonus?

if yes, minimum premium?

 

[OCBC Bank]

hi!

https://www.greateasternlife.com/sg...ur-products/wealth-accumulation/great-sp.html

does buying this gives our 360 account wealth bonus?

if yes, minimum premium?

Hi TerryPower,

GREAT SP is not eligible for the 360 account 'Wealth Bonus'.

For eligible products, please refer to https://www.ocbc.com/personal-banking/deposits/360-savings-account

Under the 'How it works' section, click on info icon next to the word 'Wealth'.

^DG

 

[dustyRoom]

https://www.ocbc.com/personal-banking/deposits/fixed-deposit-sgd-interest-rates.page

Will there be an upcoming review of these rates? Understand that there was a DBS review back in April.

Sent from a hole in the ground using GAGT

 

[OCBC Bank]

https://www.ocbc.com/personal-banking/deposits/fixed-deposit-sgd-interest-rates.page

Will there be an upcoming review of these rates? Understand that there was a DBS review back in April.

Sent from a hole in the ground using GAGT

Hi there,

If there are any revisions to the rates, it will be updated on our website.

^DG

 

[czhmech]

Hi,

I charged a payment using the AXS Pay+Earn to my OCBC 90N card recently and it was posted as an unbilled transaction. I did not see the Travel$ being updated in the online card details page.

The 90N card T&C clearly states that AXS Pay+Earn transaction is eligible for miles.

Is there a reason why?

 

[Tiger9119]

Hi,

I charged a payment using the AXS Pay+Earn to my OCBC 90N card recently and it was posted as an unbilled transaction. I did not see the Travel$ being updated in the online card details page.

The 90N card T&C clearly states that AXS Pay+Earn transaction is eligible for miles.

Is there a reason why?

Because it is not posted yet.

Basically, you are buying miles thru AXS Pay+Earn at 2.5cts per miles. Don't you think it is too high? I would rather pay the annual fee of S$192.6 and get 10,000 miles.

 

[tobiast]

Hi OCBC,

I currently have a NTUC OCBC Plus credit card (the silver one)
I was wondering is it possible to open the NTUC-OCBC starter account online rather than going to the branch?

Thanks.

 

[OCBC Bank]

Hi,

I charged a payment using the AXS Pay+Earn to my OCBC 90N card recently and it was posted as an unbilled transaction. I did not see the Travel$ being updated in the online card details page.

The 90N card T&C clearly states that AXS Pay+Earn transaction is eligible for miles.

Is there a reason why?

Hi there,

Travel$ will be credited to your account when the transaction is posted.

If you did not receive the Travel$ even though your transaction has been posted, do drop us a PM with your mobile number.

We will get our service executive to call and look into your card account and assist.

^DG

 

[OCBC Bank]

Hi OCBC,

I currently have a NTUC OCBC Plus credit card (the silver one)
I was wondering is it possible to open the NTUC-OCBC starter account online rather than going to the branch?

Thanks.

Hi tobiast,

Account opening online can be done if you are applying for the NTUC Plus! Visa Credit or Debit Card with it.

https://plus.com.sg/apply/banking/ntuc-ocbc-starter-account#how-to-apply

^DG

 

[HWZ1973]

Hi OCBC, I need to exercise my SIA rights entitlement in my CPF investment account. But currently my funds are not enough in my CPF, please advise if I can go to the branch to do a cash top up into the CPF investment account?