Hello from Team OCBC

[Kaypohji]

Hello ocbc

What is the group term life insurance u having? Family purchase as a group ?

 

[OCBC Bank]

Hello ocbc

What is the group term life insurance u having? Family purchase as a group ?

Hi there,

Are you referring to the GROUP TERM LIFE FLEXI insurance plan?

If so, you can refer to https://www.ocbc.com/personal-banking/insurance/group-term-life-flexi for more details.

^DG

 

[waddahell]

Hi Team OCBC
Is qoo10 gift card purchase using ocbc 365 CC eligible rebate?
Is it 3% or 0.3%?

 

[yzyang91]

Hi OCBC,

I have some queries for CC 365:
1. Is FavePay at restaurant eligible for dining cashback?
2. Can it be used as ezlink and eligible for cashback?
3. Is the categories shown in MoneySight are based on the MCC code?

 

[OCBC Bank]

Hi Team OCBC
Is qoo10 gift card purchase using ocbc 365 CC eligible rebate?
Is it 3% or 0.3%?

Hi,

It will depend on the Merchant Category Code (MCC) coming in for those transactions. We will not be able to check on the MCCs prior to a purchase, as this is determined by the merchant and the payment association (Visa/MasterCard), and is not within OCBC's control.

If you have made the transaction and would like to check on it, please drop us a private message with your mobile number. We will arrange for our service executive to call.

^DG

 

[OCBC Bank]

Hi OCBC,

I have some queries for CC 365:
1. Is FavePay at restaurant eligible for dining cashback?
2. Can it be used as ezlink and eligible for cashback?
3. Is the categories shown in MoneySight are based on the MCC code?

Hi there,

1.

It will be dependent on what MCC the transaction is coming in under. If you have made a transaction and would like to check on it, please drop us a private message with your mobile number. We will arrange for our service executive to call.

2.

Using your 365 credit card for SimplyGo transactions will be eligible for 'transport' cashback.

3.

Money In$ights is not based on the MCC of the transaction.

^DG

 

[yzyang91]

Hi there,

1.

It will be dependent on what MCC the transaction is coming in under. If you have made a transaction and would like to check on it, please drop us a private message with your mobile number. We will arrange for our service executive to call.

2.

Using your 365 credit card for SimplyGo transactions will be eligible for 'transport' cashback.

3.

Money In$ights is not based on the MCC of the transaction.

^DG

Hi OCBC,

Thanks for the clarification. Are we possible to get the breakdown of the CC cashback? As I cannot figure out how the cashback amount coming from

 

[OCBC Bank]

Hi OCBC,

Thanks for the clarification. Are we possible to get the breakdown of the CC cashback? As I cannot figure out how the cashback amount coming from

Hi yzyang91,

Please drop us a private message with your mobile number. We will arrange for our service executive to call for a check.

^XF

 

[daranic]

Hi OCBC, I opened a Time Deposit account online yesterday. When I login ibanking, it says my TD opening is in progress. But in the mobile app, it says “Your account is open! You can see the account in Internet and Mobile Banking now. We will mail a confirmation letter with the new account number.”

May I know how soon will I be able to do TD placement? I am quite surprised and disappointed that with digitalisation now, OCBC takes some time to allow me to open an account online.

 

[OCBC Bank]

Hi OCBC, I opened a Time Deposit account online yesterday. When I login ibanking, it says my TD opening is in progress. But in the mobile app, it says “Your account is open! You can see the account in Internet and Mobile Banking now. We will mail a confirmation letter with the new account number.”

May I know how soon will I be able to do TD placement? I am quite surprised and disappointed that with digitalisation now, OCBC takes some time to allow me to open an account online.

Sorry to hear this, daranic.

Most applications will be processed instantly, however some might require 2-3 business days.

For a check on the status of your time deposit application, please share your contact number with us via PM, so we may arrange for a service executive to call. Thank you.

^XF

 

[cjacky]

Hi OCBC,

Will OCBC close personal account with $0 balance automatically after a certain period?

 

[OCBC Bank]

Hi OCBC,

Will OCBC close personal account with $0 balance automatically after a certain period?

Hi there,

If your account remains in zero balance, it will be auto-closed after 6 months.

^XF

 

[kyo1994]

Hi OCBC,

Have an issue regarding OCBC OneToken.

I'm on Android 10 with Samsung S20 Ultra 5G.

I have deleted the OCBC app, reinstalled it, cleared the cache, allowed all permissions, and called the customer hotline multiple times.

Still unable to activate the OneToken. The error message is that a "Remote Administration Tool" is detected on my brand new smartphone.

The good news is I can login to my account on both the mobile app and via Internet ibanking. However I'm unable to perform any transfer of funds, and it's starting to get annoying.

I'm hoping I can get it settled by July because my current OneToken expires 2 August. Else I'm thinking to head down to an OCBC branch to resolve this personally.

Thank you.

 

[OCBC Bank]

Hi OCBC,

Have an issue regarding OCBC OneToken.

I'm on Android 10 with Samsung S20 Ultra 5G.

I have deleted the OCBC app, reinstalled it, cleared the cache, allowed all permissions, and called the customer hotline multiple times.

Still unable to activate the OneToken. The error message is that a "Remote Administration Tool" is detected on my brand new smartphone.

The good news is I can login to my account on both the mobile app and via Internet ibanking. However I'm unable to perform any transfer of funds, and it's starting to get annoying.

I'm hoping I can get it settled by July because my current OneToken expires 2 August. Else I'm thinking to head down to an OCBC branch to resolve this personally.

Thank you.

Hi there,

Do note that the following factors on your mobile device will affect the usage of OneToken:

o Rooted/Jail Broken, development/debugging device
o Applications downloaded from other sources other than the Google Play Store
o Remote access from other device to the phone, e.g. TeamViewer. LogMeIn, VNC, etc
o Library tampering applications, e.g. FakeGPS, FakeWifi, 3g/4g Unrestrictor, etc.
o Malware detected (this can be scanned with any tools in the market, e.g. Avast, AVG, McAfee)

If your mobile device has any of the above, OneToken will not be able to work.

If the above not apply, please try the following on your device:

Go to Settings > App Info > OCBC Bank and select the “Force Stop” option.

Go to the data storage menu, and select the options to “Clear Data” and “Clear Cache”

Go to “Permissions”, and allow permissions for “Camera”, “Contacts”, “Location”, “Microphone”, “Phone” and “Storage”

Under the “Advanced” section, allow the option for “Display over other apps”

^DG

 

[sick_and_tired]

Hi ocbc

I got iocbc and wish to enquire any lesson or course on how to use the stock platform

 

[OCBC Bank]

Hi ocbc

I got iocbc and wish to enquire any lesson or course on how to use the stock platform

Hi there,

Do refer to our user guides here: https://portal.iocbc.com/help-and-support/user-guides.html

If you require further assistance thereafter, do drop us a private message.

Thank you.

^DG

 

[caesium5]

OCBC Plus! Visa Credit Card

Hi OCBC,

I am using a OCBC Plus! Visa Credit Card and a OCBC Savings account.

Please advise how I can use/link the OCBC Plus! Visa Credit Card as an ATM card for my OCBC Savings account.

Thanks.

 

[OCBC Bank]

Hi OCBC,

I am using a OCBC Plus! Visa Credit Card and a OCBC Savings account.

Please advise how I can use/link the OCBC Plus! Visa Credit Card as an ATM card for my OCBC Savings account.

Thanks.

Please drop us a private message with your mobile number. We will arrange for our service executive to call and assist.

^DG

 

[LingBit]

Hello OCBC, I do not have any ocbc bank account, but would like to place a time deposit online. Do you mind advising on how do I go about with this, as I tried clicking apply online, but I do not have an ibanking account to sign in to. Thank you!

 

[OCBC Bank]

Hello OCBC, I do not have any ocbc bank account, but would like to place a time deposit online. Do you mind advising on how do I go about with this, as I tried clicking apply online, but I do not have an ibanking account to sign in to. Thank you!

Hi LingBit,

You will first need to sign-up for an ibanking account, then open the Time Deposit account via ibanking before submitting a placement for it.

Refer to this page to sign up for an ibanking account:
https://www.ocbc.com/personal-banking/online-banking/online-banking-apply.html

Refer to this page to apply for a SGD Time Deposit placement via online banking:
https://www.ocbc.com/personal-banking/deposits/fixed-deposit-account

Hope this helps!

^XF