Online retail transactions are defined as goods or services you buy via the internet and pay with your FRANK Credit Card. These transactions are excluded from the calculation of cash rebates: purchases made via telephone or mail order; bill payments (online mobile bill payment to Singtel, Starhub and M1 are eligible); recurring payments for mobile, telephone, cable, insurance, utility bills or income tax; donations; payment of funds to prepaid accounts, payments using internet banking; annual card fees; Instalment Payment Plans; Cashwise facility, Cash Advances and Balance Transfers; Goods and Services tax; fees and charges such as interest and late payment charges or any other transactions determined by OCBC from time to time.