[Mac 101] Ask your questions here!

[asriznet]

Great, thanks for the helpful response! I will call them up. think that will eliminate any issues.

p.s: i can buy it while it's still under warranty right? no such thing as not being able to buy cos I've had it for 6 months right?

Yes, you can ONLY buy within the 12 months warranty, anything after that will be rejected.

 

[bunnypangsai]

ebay lor but whether you will get scam *shrugs*

eBay should be RELATIVELY safe.

 

[ykeen]

hello all, i got a new 13" MBA from HK last year and I think I need to get it repaired. No issue since its covered till this year. Thing is, I want to get applecare for it, any other recommended places to get it from apart from the online store?

i know they are pushing to sell APP together with new purchases now instead of the usual buy during last month of coverage. is there any other info i should take note of?

i got mine off dandalon

MacBook Air (13-inch,Mid 2013)
Repairs and Service Coverage: Active
Your product is covered for eligible hardware repairs and service under the AppleCare Protection Plan.
Estimated Expiration Date: June 17, 2016
Learn about Apple's coverage information for your product.
Covered by the AppleCare Protection Plan
The AppleCare Protection Plan is a unique service and support solution that extends the complimentary coverage of your Apple product.

 

[donetus]

I started posting at #1421 at the LGH thread and it goes on to the next page .. my posts are a bit long so bear with it ..

Hahaha my goodness, i'm curious on their reply, what's the link to this LGH thread? LOL

no matter what computer, be it a mac or windows, isolating Hardware or software is the same. install a fresh OS and nothing else, if issue persists, it's a confirmed HW fault.

 

[szeli]

1. how to create global hotkey to launch an app from any place? I tried to use Automator to create a service to launch app, and assign a short key to that service, but it only works in Finder...

2. Safari, how to auto-hide Bookmark bar when clicked a bookmark?

3. Any Safari extension to support quick URL access? something like I can assign letter 'g' to Google search, letter '4d' to Singaporepool 4d result page, then I just type 4d in URL and it will auto complete full URL. Chrome has this feature builtin, not sure if it is available in Safari.

bettertouchtool can create global shortcut hotkeys, gestures n much more.
great piece of free software!

 

[asriznet]

I started posting at #1421 at the LGH thread and it goes on to the next page .. my posts are a bit long so bear with it ..

Wow, those are really long posts.
I'm curious, were you just facing slow OS installation?
Or slowness even after a fresh copy of OS installed?
Normal symptoms will be spinning beachball appearing on cursor a lot when u open any applications.

If they cant replicate it, show them those symptoms.

What you can try is calling to AppleCare, informed the advisor that you have a warranty with courts and they have checked and found no issues with the HW. But u are still having performance issue after an erase and installation.

Request them for an exception for an Apple Authorised Service Provider to diagnose the computer - QCD or aLab.

Inform them that if they detect any hardware fault, you will bring it back to courts for neccessary repairs with the report given. So technically this is not a repair exception, just the HW diagnostics.

For this exception, you will need to be transferred to a senior advisor.

Apple is usually kind enough to provide such exception, just be kind to the advisor and return him/her the favour by replying the email survey with a good feedback.

 

[Geforce3]

Just a short question, I have a MBP 13" Retina, is it a must to apply screen protector? Will the screen be easily scratched? Its my first macbook so trying to keep it as good condition as possible.

please do not apply a screen protector to your retina... you will regret it

 

[Geforce3]

Wow, those are really long posts.
I'm curious, were you just facing slow OS installation?
Or slowness even after a fresh copy of OS installed?
Normal symptoms will be spinning beachball appearing on cursor a lot when u open any applications.

If they cant replicate it, show them those symptoms.

What you can try is calling to AppleCare, informed the advisor that you have a warranty with courts and they have checked and found no issues with the HW. But u are still having performance issue after an erase and installation.

Request them for an exception for an Apple Authorised Service Provider to diagnose the computer - QCD or aLab.

Inform them that if they detect any hardware fault, you will bring it back to courts for neccessary repairs with the report given. So technically this is not a repair exception, just the HW diagnostics.

For this exception, you will need to be transferred to a senior advisor.

Apple is usually kind enough to provide such exception, just be kind to the advisor and return him/her the favour by replying the email survey with a good feedback.

I really think Challenger has no idea how to maintain/repair/diagnose a mac, even AASP has issues

 

[Bryson]

please do not apply a screen protector to your retina... you will regret it

Why is majority avoiding SP? I'm not applying it anymore as adviced in the previous post.

 

[Geforce3]

Why is majority avoiding SP? I'm not applying it anymore as adviced in the previous post.

1) it's a beautiful screen on it's own, why stick a plastic on it? Plus it's glass, dirt can be wiped off

2) sticking the plastic might leave some residue which makes it a pain to remove if you choose to remove the plastic

 

[Kooosh]

please do not apply a screen protector to your retina... you will regret it

Woah almost went to buy and apply for my 6 month old rMBP

Really no screen protector that doesn't interfere with the clarity of the screen?

Actually come to think of it the only time my finger gets in contact is when there is some airborne stain on it while wiping it down with microfibre cloth..

other than that I don't think we actually get in contact with it a lot like our phones.. so I guess there's nothing really to worry about.

If you're a rugged user then maybe the toughbook is more your style hahah.

 

[skaade]

i got mine off dandalon

ooooh, thanks for sharing! he has very good prices... will give him a shot.

 

[yawen94]

My macbook Pro late 2011 with applecare had white spot on LCD. Do they change the LCD for me?

 

[donetus]

OS installation is slow. even if I managed to install the OS, the laptop still lags. for example, when I log in, it takes a minute or 2 before, I can see the desktop. When I click any of the icons, it takes a while to open. take note that it's a freshly installed OS.

as for the symptoms, I did show it to them and they did say that they'll still look into this.

Wow, those are really long posts.
I'm curious, were you just facing slow OS installation?
Or slowness even after a fresh copy of OS installed?
Normal symptoms will be spinning beachball appearing on cursor a lot when u open any applications.

If they cant replicate it, show them those symptoms.

What you can try is calling to AppleCare, informed the advisor that you have a warranty with courts and they have checked and found no issues with the HW. But u are still having performance issue after an erase and installation.

Request them for an exception for an Apple Authorised Service Provider to diagnose the computer - QCD or aLab.

Inform them that if they detect any hardware fault, you will bring it back to courts for neccessary repairs with the report given. So technically this is not a repair exception, just the HW diagnostics.

For this exception, you will need to be transferred to a senior advisor.

Apple is usually kind enough to provide such exception, just be kind to the advisor and return him/her the favour by replying the email survey with a good feedback.

 

[szeli]

OS installation is slow. even if I managed to install the OS, the laptop still lags. for example, when I log in, it takes a minute or 2 before, I can see the desktop. When I click any of the icons, it takes a while to open. take note that it's a freshly installed OS.

as for the symptoms, I did show it to them and they did say that they'll still look into this.

did u check yr hdd? maybe bad sectors. check e hdd s.m.a.r.t attributes also.

 

[szeli]

My macbook Pro late 2011 with applecare had white spot on LCD. Do they change the LCD for me?

mai tu liao. faster bring to service center check.

 

[yawen94]

mai tu liao. faster bring to service center check.

Haha Okay, Maybe this satursday I going Plaza Sing Service centre. Will they change for me ? Mine still under warranty.

 

[runningman123]

Hi my 2011 MacBook Pro died on me so I decided to buy one new one but which one is more suitable for me?mainly I used it to watch movies online and download movies.
So which retina MacBook Pro 13 inch high end or MacBook Pro 15 inch low end is suitable for me?

 

[szeli]

Haha Okay, Maybe this satursday I going Plaza Sing Service centre. Will they change for me ? Mine still under warranty.

yup they shud change for u

 

[Geforce3]

Hi my 2011 MacBook Pro died on me so I decided to buy one new one but which one is more suitable for me?mainly I used it to watch movies online and download movies.
So which retina MacBook Pro 13 inch high end or MacBook Pro 15 inch low end is suitable for me?

just get an air lar...