My experience with speedpost was terrible.
on both occasions (ordered 2 sets), the postman failed to deliver the goods and even when i placed my bro at home for the entire day!
I'm leaving in a town house, hence there is an intercom at the main gate where visitors (i.e. postman) could ring. HE didn't. And didn't leave a delivery note as well. How dodgy is that...
anwyays i wrote in and this is their reply after 3 days of "investigations"
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Dear Mr xxx,
We refer to your enquiry dated 16/5/2012 regarding non receipt of the delivery advice.
Our investigations revealed that the courier faced challenges to realize that the letter-box was outside the building and the location of door bell. She feels remorseful for not seeking her supervisor help to verify on this address delivery point.
The supervisor had made a trip together with the courier to guide her on the delivery. He will continue to monitor the courier performance and if this still persists or courier could not meet up to our service expectations a warning letter will be followed.
We agree that timeliness and reliability are essential aspects of our delivery services. We wish to apologise for the inconvenience caused. We acknowledged that our service could have been better in this case, and we will take the necessary steps to close the gaps identified.
We thank you for the valuable feedback on this matter.
Regards
Satvinder Kaur (Ms)
Customer Relations
Singapore Post Limited (Reg No. 199201623M)
SingPost - Home
A 10 Eunos Road 8, Singapore Post Centre, Singapore 408600
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To me, its a load of BULL.
Challenges to locate my letter box and the intercom? omg. and feeling remorseful?? sounds like u need to change yr delivery person, m'dam!