MyRepublic Big Launch

[Zeemax]

Congratz on your android able to speedtest.. did you try whatsapp? Mine still the same cannot speedtest..whatsapp cannot up load pict....

Thank you. i dun noe why suddenly can...on friday morning...watsapp for me no problem also...cos can upload already (no hanged)

 

[Spyder7756]

Thank you. i dun noe why suddenly can...on friday morning...watsapp for me no problem also...cos can upload already (no hanged)

any software upgrade to any gadget? Really frustrating...sianz

 

[Zeemax]

any software upgrade to any gadget? Really frustrating...sianz

no update on any gadget.. its really like a mystery like MH370... hope u can get ur gadget up(load) and running in no time...

 

[ntec66]

So ?!?
Did we sign a contract with OpenNet or Myrepublic ?

We are stuck with Myrepublic on a contract with a termination penalty, with an unconfirmed installation date in the future.

I did some research and found that there is much more to this issue than what has been disclosed by MR.

Reposting from the other thread for those who may be in this situation and wants to find out more:
--------
As for the $297 cancellation charge MyRepublic is claiming from you on behalf of OpenNet, I did some research and it doesn't seem right at all.

Over here at: ICO Agreement | OpenNet. you will find the contract that OpenNet is bound to and which is managed by IDA.

Schedule 15 list charges and mentions in clause 1.3:

1.3 Installation Charge
1.3.1 There shall be a one-time Installation Charge payable for per Residential End-User Connection. However, the Installation Charge will be waived unless the home-owner had refused entry to OpenNet’s staff or agent the first time. The Installation Charge below applies to per connection where the homes were passed. For the avoidance of doubt, there shall be no one-time Installation Charge payable for the 2nd fibre strand of the First Termination Point, and no Onsite Charges payable for the installation of the 2nd fibre strand of the First Termination Point.

and clause 1.7.2:

1.7.2 The Cancellation Charge shall be at the same rate as the Installation Charge and the charge for installation of internal cabling exceeding fifteen (15) metres (where applicable) for the requested service.

So if you are in HDB with TP already installed, there is no installation charge. Don't see why OpenNet should charge a cancellation fee then. There are also no $297 figures listed in Schedule 15. So the question is why or how MyRepublic came out with that $297?


Also Schedule 1 Residential is very relevant to us. It has SLA and all the procedures for OpenNet and other parties to follow in great detail.

Interestingly, there are quite a few situations where OpenNet will waive the charges and allow cancellations plus compensation to the other party.

For example, if they encounter 'insufficient capacity' which some here are facing, this clause will be of most interest::

5.5 If there is sufficient capacity to provide the Residential End-User Connection pursuant to clause 6.1, OpenNet shall advise the Requesting Licensee within three (3) Business Days whether the Residential End-User Connection has been successfully set up. In the event that there is insufficient capacity to provide the Residential End- User Connection pursuant to the Request due to sudden surge of orders in a short period of time at a location or multiple Requesting Licensees serving the same location giving rise to rapid exhaustion of fibres for that location or OpenNet’s Network has not been rolled out to that location, clause 6.2 shall apply and OpenNet shall inform the Requesting Licensee accordingly within three (3) Business Days and advise the Requesting Licensee that the RFS of the Residential End-User Connection will be extended to within ten (10) Business Days if there is insufficient capacity from FTTB Node of the Residential Premise to the First Termination Point or within forty (40) Business Days if there is insufficient capacity from CO to the First Termination Point. Upon receipt of OpenNet’s notification of insufficient capacity, the Requesting Licensee has an option to either select a new appointment date or cancel the Request without charges within three (3) Business Days through OpenNet Platform, when available. For the avoidance of doubt, OpenNet shall inform the industry when the above feature will be available on OpenNet Platform.

It means OpenNet is obliged to respond in 3 days if no issue. But if issue is capacity then there is a choice of either waiting 10 or 40 days depending on where is the capacity issue or the other party can cancel at no charge.

In such situations, instead of threatening and holding on to customers with cancellation charges, shouldn't MyRepublic do the right thing by very clearly informing them what is the actual issue and letting them decide?

 

[leongws]

My upgrade installation from pure hd to 1Gbps will be on today 9am to 1pm. In fact today's installation date are rescheduled from the original date of 3 April 14. Hope everything goes smoothly. I will sure be annoy if I were to receive call,sms,email about a 2nd rescheduling.

 

[Spyder7756]

no update on any gadget.. its really like a mystery like MH370... hope u can get ur gadget up(load) and running in no time...

Thanks.
Yah.. at least the 'ping' has been detected, suspecting from that black box from MH370..

Our case is still in the black hole...
Still same till now.. hmm.. I dont NAS or do massive networking... but whatsapp..up load pict..these are basic..

As I opt for beta, I like to help but HOW?

 

[leongws]

My upgrade installation from pure hd to 1Gbps will be on today 9am to 1pm. In fact today's installation date are rescheduled from the original date of 3 April 14. Hope everything goes smoothly. I will sure be annoy if I were to receive call,sms,email about a 2nd rescheduling.

Still waiting as of writing... Will MR tech call before they come?

 

[xRenol]

My 1Gbps installation was completed successfully within an hour.

Speedtest for wired connection via ASUS RT-AC56U router (Firmware Version: 3.0.0.4.374_134) using Cat 5e/6 cable

Note: The download and upload speed is about the same with direct connection to ONT using Cat 6 cable.

 

[leongws]

My 1Gbps installation was completed successfully within an hour.




Note: The download and upload speed is about the same with direct connection to ONT using Cat 6 cable.

Bro, they got call u before coming over? Any downtime on internet access? Btw my static is one digit before yours lol

 

[aptget]

Bro, they got call u before coming over? Any downtime on internet access? Btw my static is one digit before yours lol

mine didn't call. but he came early and on time as well

Downtime will depend on OpenNet from here on, if your internet services are down RIGHT NOW, it means ON has "switched" over. All MR has to do is plug in the new Alcatel device, some settings and you're good to go.

don't forget to post speedtest results. i want to compare mine with others. still getting lower speeds than others 600/300

 

[imacbie]

those doing speed test using MyRepublic's page.
kindly mask your IP if you are on a static IP plan and do no wish to "broadcast" your address to everyone.

 

[leongws]

mine didn't call. but he came early and on time as well

Downtime will depend on OpenNet from here on, if your internet services are down RIGHT NOW, it means ON has "switched" over. All MR has to do is plug in the new Alcatel device, some settings and you're good to go.

don't forget to post speedtest results. i want to compare mine with others. still getting lower speeds than others 600/300

Ok MR rep just came and go. He is unable to perform the upgrading as my internet connection for my pure hd are STILL UP AND RUNNING. Seriously why opennet still haven't disconnect the line. The MR rep inform me that he will be reporting to his supervisor and asked me to call him back once my line is disconnected. Problem is he also dont know when.

Hi Johnnny, Nivlek, Bolt, my CID is C1000915

 

[nightstalker2]

Just emailed this out today.

Hi,

I am a Starhub fibre subscriber facing tremendous difficulty in attempting to switch my fiber subscription to the MyRepublic 1Gbps plan. I signed up as early as January (no. 154 online)

1) My first appointment with OpenNet was supposed to be on 18 March, but OpenNet did a NO-SHOW.

I was subsequently informed by MR later in the date that MR filed my appointment with OpenNet but OpenNet's appointment system somehow "lost my appointment". (Common complain in the forums)


2) A second appointment with OpenNet was scheduled on 21 March, but OpenNet then postponed it a day later, putting it as "Pending" until today, which is 14 working days since my first appointment.


3) Last week, I filed an enquiry with OpenNet (OpenNet ref no: 16-01-18032014-84806-A), and received a reply saying that " it will take at least 20 working days for the on-site issue at your premise to be rectified."

From what I understand, OpenNet has a 98% within 3 days and the rest within 7 days SLA. This is a massive failure of the SLA.


4) I am not the only one in this predicament. The Hardwarezone forums, and Facebook pages are full of others facing similar delays.

The Straits Times article on Sat 5 Apr describing this fiasco was not properly researched. I have looked through every single complain on Hardwarezone and Facebook.

While MR has communications issues, it is clear that the delays are caused by OpenNet, and OpenNet is the only one doing NO-SHOWS, which are completely unacceptable.


5) From a competition point of view, common sense suggests that this is a deliberate attempt to sabotage MyRepublic, especially when their new 1Gpbs plan disrupts the big 3. Can IDA show that it is monitoring the situation and that this is not true? i.e. OpenNet installations for all service providers equally miss their SLAs?


6) From a citizen point of view, I am denied to ability to switch Fibre providers, or at least I have to pay dearly for the delays. In my case, the non-contract price for my current provider (Starhub) is nearly 3X ($~150) that of the contact price. (~$50).


My questions are:

A) Does OpenNet intend to take its SLAs seriously?
B) Will IDA introduce polices to protect broadband customers in the same way mobile customers are?
C) Will the Straits Times continue to report on this matter factually, and with careful research, and not base it on one or two mis-directed comments on Facebook?

 

[imacbie]

cc to who? ...



i apologize, i can't help but giggle a bit.

 

[xRenol]

Bro, they got call u before coming over? Any downtime on internet access? Btw my static is one digit before yours lol

Yes, MR Field Engineer called me before he is coming over.

I did not experience any downtime on Internet access.

Note: My PURE 100Mbps was still up and running when MR Field Engineer was inside my house.

 

[leongws]

Yes, MR Field Engineer called me before he is coming over.

I did not experience any downtime on Internet access.

U mean your old connection was not disconnected prior to changing of ONT?

 

[leongws]

Yes, MR Field Engineer called me before he is coming over.

I did not experience any downtime on Internet access.

Note: My PURE 100Mbps was still up and running when MR Field Engineer was inside my house.

???!!!!Then why the FE told me cannot change????? Any MR rep can share why got discrepancy???

 

[xRenol]

U mean your old connection was not disconnected prior to changing of ONT?

There is no red light on my NC ONT before MR Field Engineer plugged out the fiber optics cable from the ONT.

 

[xRenol]

???!!!!Then why the FE told me cannot change????? Any MR rep can share why got discrepancy???

The disconnection of my PURE 100Mbps could be during the transition period of changing to the new ONT because I noticed there is red light on the Alarm on the new ONT at the beginning.

 

[nightstalker2]

info@opennet.com.sg,
ask@opennet.com.sg,
myservice@myrepublic.com.sg,
philip_heah@ida.gov.sg,
ida_qsm@ida.gov.sg,
mci@mci.gov.sg
itham@sph.com.sg
cc: louischin78@gmail.com


Don't think anything will actually happen but I just want to register it that at least one customer is complaining.

cc to who? ...



i apologize, i can't help but giggle a bit.