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Lehnsherr

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ianlim_88 said:
Contacted MR this morning and confirmed my appointment for tomorrow is cancelled, was told that OpenNet cock-up because the cables are not enough for my area and the installation is on hold indefinitely until OpenNet add more lines/cables at their end.

I doubt the reason given by MR because OpenNet will check their resources before they confirm appt., it cannot be OpenNet only go down to the exchange on the installation date a day before just to find that they have no more available connection port. It is likely that MR committed the appt. date themselves 1st in order to grabbed market share and to appease subscribers who are making noise that they are still not on the 1GB connection.

This saga really shows much about MR commitment to their customer and now I am open to another ISP when my contract expired.
Click to expand...

haha why not? I find it believable. Opennet kena fined before last year for failing to meet standards. Just like MRT, fine liao can happen again. :s13:
 
azrin619

azrin619

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I would say this (ON MY PERSONAL BEHALF).... friends from Ripe Apples are trying as much as possible to sabo other ISP....
I waited 9 months after moving in to get TP connection... and now time to upgrade... I have a taste of my own bitter medicine... Riser Card (Tie End) full... as my block mostly now on MR...(over 40 of em).... causing other fruits , especially apples stuck without resources....

Now...when I need to swap over (Fiber Take Over).... seems no more available resources because Sour Apples are waiting to recycle my resources to their customers....

So,.... bear with the (not-so)Open.NET screwups, especially now they have lesser Foreign T**** working for them....

That is all I could say..and with every new upgrade and infrastructure changes... sure to have some teething issues. M1 also had the same when they moved off NC....
 
Y

YouKilledKenny

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ianlim_88 said:
Contacted MR this morning and confirmed my appointment for tomorrow is cancelled, was told that OpenNet cock-up because the cables are not enough for my area and the installation is on hold indefinitely until OpenNet add more lines/cables at their end.

I doubt the reason given by MR because OpenNet will check their resources before they confirm appt., it cannot be OpenNet only go down to the exchange on the installation date a day before just to find that they have no more available connection port. It is likely that MR committed the appt. date themselves 1st in order to grabbed market share and to appease subscribers who are making noise that they are still not on the 1GB connection.

This saga really shows much about MR commitment to their customer and now I am open to another ISP when my contract expired.
Click to expand...

I was told by an MR staff unequivocally that if the no-show is not resolved within 2 weeks, you can cancel your MR order. I might just do that. Its not worth my time and leave days to wait for some party that will never show up.
 
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YouKilledKenny

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azrin619 said:
I would say this (ON MY PERSONAL BEHALF).... friends from Ripe Apples are trying as much as possible to sabo other ISP....
I waited 9 months after moving in to get TP connection... and now time to upgrade... I have a taste of my own bitter medicine... Riser Card (Tie End) full... as my block mostly now on MR...(over 40 of em).... causing other fruits , especially apples stuck without resources....

Now...when I need to swap over (Fiber Take Over).... seems no more available resources because Sour Apples are waiting to recycle my resources to their customers....

So,.... bear with the (not-so)Open.NET screwups, especially now they have lesser Foreign T**** working for them....

That is all I could say..and with every new upgrade and infrastructure changes... sure to have some teething issues. M1 also had the same when they moved off NC....
Click to expand...

Teething issues are abound. But you cannot expect your customers to bear the brunt of your issues (whether you are the cause of the problem or not, the customer pays you, not OpenNet). My SH contract is ending in May 2014, and non-contract prices are exorbitant.

If you cannot resolve this before my SH contract expires, you cannot expect me to pay the non-contract price indefinitely while I wait for you guys to get this mess in order.

And I have to keep chasing you guys for updates, this is really unacceptable.
 
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cyberet

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YouKilledKenny said:
Teething issues are abound. But you cannot expect your customers to bear the brunt of your issues (whether you are the cause of the problem or not, the customer pays you, not OpenNet). My SH contract is ending in May 2014, and non-contract prices are exorbitant.

If you cannot resolve this before my SH contract expires, you cannot expect me to pay the non-contract price indefinitely while I wait for you guys to get this mess in order.
Click to expand...

its amusing.
i encounter such problems everyday.
driver1 wants to claim driver 2's insurance
drive 2's insurance cannot proceed because driver2 never report accident.


driver1 angry with workshop1, and changes workshop after a few days.
workshop2 reverts in a day, because driver2 finally report after his insurer sent him a mail to report.
driver thinks that workshop2 service damn good.

but in actual fact, its because of workshop1 and driver2's insurer that did something, thus things could be moving.


replace driver1 with new MR user
workshop1 as MR
workshop2 as other ISP
driver2's insurer as ON.


I believe if there's sufficient proof that other ISPs can get around this problem better than MR, MR will willingly sponsor your Internet

:s8:
 
Y

YouKilledKenny

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cyberet said:
its amusing.
i encounter such problems everyday.
driver1 wants to claim driver 2's insurance
drive 2's insurance cannot proceed because driver2 never report accident.


driver1 angry with workshop1, and changes workshop after a few days.
workshop2 reverts in a day, because driver2 finally report after his insurer sent him a mail to report.
driver thinks that workshop2 service damn good.

but in actual fact, its because of workshop1 and driver2's insurer that did something, thus things could be moving.


replace driver1 with new MR user
workshop1 as MR
workshop2 as other ISP
driver2's insurer as ON.


I believe if there's sufficient proof that other ISPs can get around this problem better than MR, MR will willingly sponsor your Internet

:s8:
Click to expand...

Not sure what your anecdote/analogy tells anyone anything new. We know OpenNet is the root cause, MR is partially a victim of circumstance. But it doesn't excuse the fact that MR's public relation skills need alot of work.

And customers still bear the brunt of all the inconveniences of no-show, switching costs, etc. etc. etc. Doesn't also change the fact that we pay MR. Not OpenNet.
 
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cyberet

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YouKilledKenny said:
Not sure what your anecdote/analogy tells anyone anything new. We know OpenNet is the root cause, MR is partially a victim of circumstance. But it doesn't excuse the fact that MR's public relation skills need alot of work.

And customers still bear the brunt of all the inconveniences of no-show, switching costs, etc. etc. etc. Doesn't also change the fact that we pay MR. Not OpenNet.
Click to expand...

go after ON/IDA if you want to move things.

Can MR don't use ON? unfortunately no.

since you know the root cause, fix the root problem.
do you pay taxes? if yes, then you are paying IDA who has some control over ON.
 
H

hangyong

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MR.... Your installer came early I totally appreciate it.

However, after changing the ont, optical signals are all up and synced, but I am unable to connect to the Internet, on DHCP mode. Even direct to ONT also cannot. Until now, still not up, and it's been 2 hours.

This I also accept since it's beta and glitches are there to be discovered.

But the biggest disappointment I have, is that static IP cannot be used for now??? Ok, at least according to the installer, static IP still cannot be used until further notice... I personally have not tried it since I am unable to connect in the first place.

Best part is, I am hosting at home, and no one said anything about static IP is not usable and I am responsible for this down time, which was never ever mentioned...

Now I am stuck. Change back to old 100 PURE... Got problem... Stay on 1Gbps also got problem...

Please do something about it dudes... I need the connection up before my web and mail users start asking me to butter my arse.

I need the connection up by tonight! Or I will really need to start to butter my arse liao
 
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hangyong

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Ahh.... I forgot... Please make sure the static up is working also! If not connection up no use also!
 
nivleK1985

nivleK1985

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marchwinder73 said:
still waiting my appt 2pm -6pm...

Signzz still no sight of the installer....:(

Called the hotline also nobody pick up...

Can any republic representative , pls help. Thks:s11:
Click to expand...

can send me an pm with your customer ID i get someone to contact you.
 
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hangyong

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Those who are connected today and in Jurong area, please tell me if u have any problems like mine.
 
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wildkev

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So envy those who have your installation date. I suppose to have mine on 24th March but now postpone to further notice. Wonder how many Months will i have to wait. Thinking of cancel it instead. Now have to live without any internet. The feeling is so bad.
 
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