limcc
Supremacy Member
- Joined
- Jan 1, 2000
- Messages
- 6,561
- Reaction score
- 203
My installation suppose to be tomorrow 2~6pm, half an hour ago I receive MR call saying ON do not have enough resources to do FTO...
I did applied for 1Gbps plan and was told installation would be in Q3, that was fine with as my PURE contract will end in Jul so I probably won't have to pay for OTP. But then in 1st Mar I received an email saying I was selected to be in BETA! I honestly did not expect it as being DIYer for so many years, I know that being the first don't always means you will get the best, in fact, most of the time, its the opposite. lol. at this time I still think with or without getting to be in MR 1Gbps plan, either way its fine with me. thus I never post or bug MR for installation date despite they claimed all BETA user will get to install in March,(or is it getting a call in Mar, nvm.)
To my surprise they called me up about 10 days ago saying they will have my installation in 2nd Apr! Okie, so I arrange my schedule to be at home on this date...then I received a call at ~1900hrs saying they can't do it tomorrow, no surprise, the blame is ON. asked for the next schedule, no idea, can't tell you, don't know when ON can fix the issue...blah blah blah.
After so many issues with ON, I honestly don't understand why MR still keep taking/arranging so many orders in this period of time. Keep blaming ON will only save you for a few weeks or maybe a month, but whats next? you already knew ON can't or won't be able--or don't want--to manage so many MR installations, why are you still keep calling/emailing the users to fix appointment you can't guarantee?
As they say, don't make promise you can't keep. I'm sure you will have less swearing from your customers.
Kelvin, could you PM me please? or tell me which way is the fastest to have my plan changed. I don't like to call if I have to wait half an hour or more. like to have a direct person I can contact, email is fine, Thanks.
I did applied for 1Gbps plan and was told installation would be in Q3, that was fine with as my PURE contract will end in Jul so I probably won't have to pay for OTP. But then in 1st Mar I received an email saying I was selected to be in BETA! I honestly did not expect it as being DIYer for so many years, I know that being the first don't always means you will get the best, in fact, most of the time, its the opposite. lol. at this time I still think with or without getting to be in MR 1Gbps plan, either way its fine with me. thus I never post or bug MR for installation date despite they claimed all BETA user will get to install in March,(or is it getting a call in Mar, nvm.)
To my surprise they called me up about 10 days ago saying they will have my installation in 2nd Apr! Okie, so I arrange my schedule to be at home on this date...then I received a call at ~1900hrs saying they can't do it tomorrow, no surprise, the blame is ON. asked for the next schedule, no idea, can't tell you, don't know when ON can fix the issue...blah blah blah.
After so many issues with ON, I honestly don't understand why MR still keep taking/arranging so many orders in this period of time. Keep blaming ON will only save you for a few weeks or maybe a month, but whats next? you already knew ON can't or won't be able--or don't want--to manage so many MR installations, why are you still keep calling/emailing the users to fix appointment you can't guarantee?
As they say, don't make promise you can't keep. I'm sure you will have less swearing from your customers.
Kelvin, could you PM me please? or tell me which way is the fastest to have my plan changed. I don't like to call if I have to wait half an hour or more. like to have a direct person I can contact, email is fine, Thanks.
