[new] Heya.sg

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TickTechToe

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kottty said:
have u confirm other countries can't receive sms?


Read HWZ Forum Rules!
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The chat bot say so
20230824-112210.jpg
 
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tanchoo1

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TickTechToe said:
I asked the salesperson. He say no incoming SMS if go other countries beside Malaysia and Thailand
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You're assuming that customer support aren't idiots.

That's a very brave assumption.

You'll get far better customer support from the helpful folks in this forum who actually use and own Heya SIM cards. Not some clueless person in a large South Asian country giving answers from last year's outdated Word documents.
 
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tanchoo1

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Used $10 in my wallet given free (2nd month free port in promotion) to buy the $10 plan. Did it using both the mobile app and dialing *119#, option 2, then option 1. Both work in exactly the same way.

Data increased from 150+ GB to 200GB immediately.

After about 30 minutes (actually less since many of you here are kanchiong spider), got another message for bonus 50GB. So now I have 250GB.

Note that 250GB isn't guaranteed since their official Heya website mentions the maximum rollover is 200GB. So if you get it, good. If you don't, you can't complain.

Please note that the service level indicates that it could take 1 to 3 says for the extra bonus 50GB to come in. So if you get it within 30 minutes, good. If you get it on the 3rd day, you can't complain.

Lastly, please note it is fine to purchase the $10 data plan (from wallet or Lazada or Shopee or physical retailer) on the last day of expiry. My data expires on 25 August (the mobile app will say 0 days left, it's all good, data is still there), so I can buy the plan anytime between 00:00 and 23:59 hours today on 25 August to maximize the expiry date and also enjoy the rollover benefits.

Of course please don't wait until 23:59 buy the plan because if there is some delay activating the plan on their backend (online retailer is slow to buy for you, backend issues etc.), then you will lose all rollover benefits.

You will still get the bonus 50GB data though.
 
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TickTechToe

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tanchoo1 said:
You're assuming that customer support aren't idiots.

That's a very brave assumption.

You'll get far better customer support from the helpful folks in this forum who actually use and own Heya SIM cards. Not some clueless person in a large South Asian country giving answers from last year's outdated Word documents.
Click to expand...
I didn't call their customer support.. I went down the shop and asked the salesperson who did the signing up of Heya.. even you buy the IDD for the country (beside MY and TH).. can only make call, no SMS service for sending and receiving.. so if u need OTP on overseas trip, then think again..
 
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tanchoo1

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TickTechToe said:
I didn't call their customer support.. I went down the shop and asked the salesperson who did the signing up of Heya.. even you buy the IDD for the country (beside MY and TH).. can only make call, no SMS service for sending and receiving.. so if u need OTP on overseas trip, then think again..
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This is all well and good but at the end of the day, someone who travels to anywhere outside of MY/ID/TH can confirm.

Unfortunately I'm not travelling anymore this year. Else I would be able to test it myself.
 
sango65

sango65

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TickTechToe said:
I didn't call their customer support.. I went down the shop and asked the salesperson who did the signing up of Heya.. even you buy the IDD for the country (beside MY and TH).. can only make call, no SMS service for sending and receiving.. so if u need OTP on overseas trip, then think again..
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last year Dec when I was in Vietnam, I managed to receive OTP sms for my banking app. Will monitor again this year Dec when I travel to Vietnam
 
uncle_josh

uncle_josh

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tanchoo1 said:
You're assuming that customer support aren't idiots.

That's a very brave assumption.

You'll get far better customer support from the helpful folks in this forum who actually use and own Heya SIM cards. Not some clueless person in a large South Asian country giving answers from last year's outdated Word documents.
Click to expand...
Tiagong from others rather than getting official reply. You more brave. :ROFLMAO:
 
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dao

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tanchoo1 said:
Used $10 in my wallet given free (2nd month free port in promotion) to buy the $10 plan. Did it using both the mobile app and dialing *119#, option 2, then option 1. Both work in exactly the same way.

Data increased from 150+ GB to 200GB immediately.

After about 30 minutes (actually less since many of you here are kanchiong spider), got another message for bonus 50GB. So now I have 250GB.

Note that 250GB isn't guaranteed since their official Heya website mentions the maximum rollover is 200GB. So if you get it, good. If you don't, you can't complain.

Please note that the service level indicates that it could take 1 to 3 says for the extra bonus 50GB to come in. So if you get it within 30 minutes, good. If you get it on the 3rd day, you can't complain.

Lastly, please note it is fine to purchase the $10 data plan (from wallet or Lazada or Shopee or physical retailer) on the last day of expiry. My data expires on 25 August (the mobile app will say 0 days left, it's all good, data is still there), so I can buy the plan anytime between 00:00 and 23:59 hours today on 25 August to maximize the expiry date and also enjoy the rollover benefits.

Of course please don't wait until 23:59 buy the plan because if there is some delay activating the plan on their backend (online retailer is slow to buy for you, backend issues etc.), then you will lose all rollover benefits.

You will still get the bonus 50GB data though.
Click to expand...
My 200+GB expire in 26 days; calls/sms expire in 21 days; Roaming data expire in 18 days.

Which expiry should we use to purchase the $10 data plan?
 
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tanchoo1

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dao said:
My 200+GB expire in 26 days; calls/sms expire in 21 days; Roaming data expire in 18 days.

Which expiry should we use to purchase the $10 data plan?
Click to expand...
Depends on which rollover benefit you wish to use.
 
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dao

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dao said:
My 200+GB expire in 26 days; calls/sms expire in 21 days; Roaming data expire in 18 days.

Which expiry should we use to purchase the $10 data plan?
Click to expand...

tanchoo1 said:
Then you have to purchase the $10 plan on the day that the roaming data expires, as that expires first.
Click to expand...

If I purchase the $10 plan in 18 days (when the roaming data expires), will it reset the local data expiry date? So that both the roaming data and local data expire in 30 days, when I add the $10 plan?

Or, if I ignore the roaming data this month, let it expire in 18 days. When I purchase the $10 plan in 26 days when the local data expired, will I have both local and roaming data expiry date the same, ie. 30 days later.
 
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