[new] Heya.sg

[keenklee]

Correct. On Heya's official website, you cannot find anywhere, even in the FAQ, of any mention of $10 for 50GB. It always says $10 for 100GB.

I posted the same question on Heya Facebook. They said it is still 50GB!!!

You're assuming that the customer support from that South Asian country are competent. You're also assuming that the training they have received is kept up to date. Both are pretty dangerous assumptions.

Who is correct, people like @keenklee who have actually owned a Heya line since May 2022, or foreign customer support who have never owned a Heya line in their life???

IMHO. AFAIK.
The T&C say 50GB.
Everywhere else is 100GB, AFAIK.

When buy the Data Plan @10$, it is actually 50GB + extra 50GB.
But everywhere else, AFAIK, will say $10 for 100GB.

When buy the Data, you get 50GB. Then an SMS will say you got an extra 50GB.
Total 100GB.
Support will tell u that the extra 50GB will come in within 3 days.
During the 58GB promo, an SMS say I got extra 50GB and 58GB. But I only got the extra 50GB.
Support tell me that the 58GB will come in within 3 days.
So far no news.

So means what, the support, I too think they never own a Heya line. Always want to beat around the bush.
They likely read from some prepared FAQ and keep repeating the same thing.

Just like Samsung, I ask them A14 5G have screen recording? They checked and told me have. After I buy, is don't have.

Support these days are really lacking. They are not lacking if you ask them simple questions.

P.S. Maybe it is lucky for them I don't use FB. If not I likely will post in the open.

 

[keenklee]

IMHO.
Anyone successful in reading the bills or never bother?

 

[Tedicious]

IMHO.
Anyone successful in reading the bills or never bother?

Heya bill? Where got bill sia since they don't bill u every month

 

[tanchoo1]

IMHO.
Anyone successful in reading the bills or never bother?

I just viewed the bill in the Heya mobile app. The password is <Last Four Digits of Mobile Number><Birthday in MMYYYY format>.

So for example, if your mobile number is 94442424 and your birthday is in April 2004, your password is 2424042004.

Can't seem to save the bill, but I could take a screenshot.

The bills are issued on the 11th of each month.

 

[Tedicious]

Correct. You have 24 hours to top up on the last day of expiry to maximize the expiry date, as well as to enjoy the rollover benefits.

You can easily set a calendar entry to remind you.

They will send sms 3 days before and on the day of expiry. No need manual track

 

[tanchoo1]

Heya bill? Where got bill sia since they don't bill u every month

You can get the bill from the Heya mobile app. It's issued on the 11th of every month. But they will not send you any notifications nor any emails.

 

[tanchoo1]

They will send sms 3 days before and on the day of expiry. No need manual track

I think @keenklee mentioned that there were certain SMS reminders that he did not receive.

I would rather trust in my own system, that is why I create my own calendar reminders. It is not that difficult.

 

[Tedicious]

You can get the bill from the Heya mobile app. It's issued on the 11th of every month. But they will not send you any notifications nor any emails.

Just saw. Hmm the base plan is only vaild till 31 May 2024. Gosh not sure if we will be charge the $3 after that

 

[tanchoo1]

Just saw. Hmm the base plan is only vaild till 31 May 2024. Gosh not sure if we will be charge the $3 after that

People like to say, "not happy then port out lor".

When the time comes, let's evaluate and see if they really do implement the $3 charge. I doubt they would, as people who buy Heya plans are quite price sensitive and many of them would port out.

Furthermore, the payment will become more complicated; each time you purchase the $10 data plan, it would cost $3 extra. So both retailers as well as online top ups via Lazada and Shopee will need to charge $13 for a $10 data plan. It would be messy, and the optics would not look good.

That's why I think it's unlikely that Singtel will do it. But I'm not Singtel. So, let's wait and see.

 

[keenklee]

Just saw. Hmm the base plan is only vaild till 31 May 2024. Gosh not sure if we will be charge the $3 after that

IMHO.
Where u saw it ?

 

[Tedicious]

IMHO.
Where u saw it ?

Under your bill

 

[tanchoo1]

IMHO.
Where u saw it ?

In the bill from the Heya mobile app.

01 Jul 2023: Base Plan renewal (Recurring) $3.00
Offer: Valid till 31 May 2024: -$3.00

So, total is $0 for the base plan.

 

[keenklee]

Under your bill

In the bill from the Heya mobile app.

01 Jul 2023: Base Plan renewal (Recurring) $3.00
Offer: Valid till 31 May 2024: -$3.00

So, total is $0 for the base plan.

IMHO.
The problem is I cannot see the bill.

 

[tanchoo1]

IMHO.
The problem is I cannot see the bill.

Would you like to elaborate on your problem?

 

[keenklee]

Would you like to elaborate on your problem?

IMHO.
The mobile/DOB combo tells me incorrect password.

P.S. The joke for today, the Heya support fella RS told me there is NO billing in the app.

 

[tanchoo1]

IMHO.
The mobile/DOB combo tells me incorrect password.

P.S. The joke for today, the Heya support fella RS told me there is NO billing in the app.

Did you enter the password correctly?

The mobile number is only the last four digits.

The DOB is in MMYYYY format, not DDMMYY format.

If you entered everything correctly and you still get incorrect password, it means that your retailer entered your DOB wrongly into the system when you ported in.

 

[tanchoo1]

IMHO.
The mobile/DOB combo tells me incorrect password.

P.S. The joke for today, the Heya support fella RS told me there is NO billing in the app.

We agree that the Heya customer support are a bunch of jokers. Doesn't take a long time to figure that out.

 

[keenklee]

Did you enter the password correctly?

The mobile number is only the last four digits.

The DOB is in MMYYYY format, not DDMMYY format.

If you entered everything correctly and you still get incorrect password, it means that your retailer entered your DOB wrongly into the system when you ported in.

IMHO.
One is new, the other is ported, both at different retailer. The probability is very unlikely. The probability of Heya backend is higher. Like they ask me to fill up a GOMO form for further support ?

These telco seems to not know that it is the support that is bleeding them directly or indirectly.

 

[boredom2012]

IMHO. AFAIK.
The T&C say 50GB.
Everywhere else is 100GB, AFAIK.

When buy the Data Plan @10$, it is actually 50GB + extra 50GB.
But everywhere else, AFAIK, will say $10 for 100GB.

When buy the Data, you get 50GB. Then an SMS will say you got an extra 50GB.
Total 100GB.
Support will tell u that the extra 50GB will come in within 3 days.
During the 58GB promo, an SMS say I got extra 50GB and 58GB. But I only got the extra 50GB.
Support tell me that the 58GB will come in within 3 days.
So far no news.

So means what, the support, I too think they never own a Heya line. Always want to beat around the bush.
They likely read from some prepared FAQ and keep repeating the same thing.

Just like Samsung, I ask them A14 5G have screen recording? They checked and told me have. After I buy, is don't have.

Support these days are really lacking. They are not lacking if you ask them simple questions.

P.S. Maybe it is lucky for them I don't use FB. If not I likely will post in the open.

Well their support say the promotion for 100 gigs last for 3 months after you sign up. I have top up another one on Friday. I haven't received my extra 50 gigs.

 

[tanchoo1]

Well their support say the promotion for 100 gigs last for 3 months after you sign up. I have top up another one on Friday. I haven't received my extra 50 gigs.

It takes 1 - 3 days to come in. Also, the limit is 200GB.