[new] Heya.sg

[keenklee]

Hey guys.

I just ported my kid's line from SIMBA to heya because the old phone needed SIMBA voice app for calls and it wasn't stable. After the porting to heya was completed, I lost data/calls/SMS. This is even worse than on SIMBA. APN settings and various data/network settings are correct. Asked heya support and was only asked to repeat whatever I'd done. Is there any hardware requirement for heya? To give more information, the phone was able to support SIMBA on its data and SMS, just voice calls had to be done via their voice app.

IMHO.
Take out the SIM. Boot up and delete all Simba Apps and APN. Switch off. Insert SIM and see if auto detect.

Also can try on another phone to see if SIM is working.

If not, your phone chipset GG.

P.S. I encountered 1 case before but opposite, phone after awhilr cannot connect to TPG but can connect to Singtel. I suspect becauseTPG signal weak, the chipset cannot sustain long term, died.

 

[jojit]

Can you receive SMS?

If you can receive SMS on your ported in number (not temporary number), it means that the porting in to Heya succeeded.

However if you cannot receive calls / make calls / send SMS / no data, it means your stupid retailer did not buy the $10 plan for your number even though you paid him to do it.

Return to them and ask them buy the $10 plan for your ported in number (not temporary number since the porting has already succeeded).

What? There's such a thing? As in like my SIM doesn't have any plan?

 

[tanchoo1]

What? There's such a thing? As in like my SIM doesn't have any plan?

Yes. It's a two step process.

Your retailer needs to do the port in first to get a temporary number. If you can receive SMS on your port in number a few days later, it means that the porting in succeeded.

During the first visit to your retailer, he's supposed to add the $10 plan to your temporary number to provision it. I'm guessing he didn't do that.

That's why you can receive SMS (please test if this is true) but cannot do anything else. The number has no plan on it.

So now he needs to add a $10 plan to your port in number. If the port in succeeded, the temporary number is no longer in use.

You can also do it online yourself at Shoppee or Lazada but then you're wasting $10 as I believe you have already paid $10 to your retailer and he should do it for you.

 

[tanchoo1]

Yes. It's a two step process.

Your retailer needs to do the port in first to get a temporary number. If you can receive SMS on your port in number a few days later, it means that the porting in succeeded.

During the first visit to your retailer, he's supposed to add the $10 plan to your temporary number to provision it. I'm guessing he didn't do that.

That's why you can receive SMS (please test if this is true) but cannot do anything else. The number has no plan on it.

So now he needs to add a $10 plan to your port in number. If the port in succeeded, the temporary number is no longer in use.

You can also do it online yourself at Shoppee or Lazada but then you're wasting $10 as I believe you have already paid $10 to your retailer and he should do it for you.

Long story short, first thing you should do is to test if you can receive SMS on your port in number. Then proceed from there.

Also test *119# and the heya mobile app.

 

[jojit]

Yes. It's a two step process.

Your retailer needs to do the port in first to get a temporary number. If you can receive SMS on your port in number a few days later, it means that the porting in succeeded.

During the first visit to your retailer, he's supposed to add the $10 plan to your temporary number to provision it. I'm guessing he didn't do that.

That's why you can receive SMS (please test if this is true) but cannot do anything else. The number has no plan on it.

So now he needs to add a $10 plan to your port in number. If the port in succeeded, the temporary number is no longer in use.

You can also do it online yourself at Shoppee or Lazada but then you're wasting $10 as I believe you have already paid $10 to your retailer and he should do it for you.

I can only test later when I get the phone from my kid. However, I did paid $10 to the retailer. So is he supposed to use that $10 for the top up?

 

[pigpigoink]

by the way, the process of porting ish not immediate.

moi remember there ish a few hours of disruption(at night for moi) before the heya line kicks in. moi ghost to shop 'buy' heya around evening time.

once successful, you will have one month ($10) worth of plan.

 

[jojit]

by the way, the process of porting ish not immediate.

moi remember there ish a few hours of disruption(at night for moi) before the heya line kicks in. moi ghost to shop 'buy' heya around evening time.

once successful, you will have one month ($10) worth of plan.

My SIMBA line is no longer active and the x at heya signal icon is gone, so I assumed the porting should have been successful.

Anyway I can only test tonight after I reach home. Thanks guys, will update here. I hope it's neither my $10 got makan nor phone is incompatible.

 

[tanchoo1]

I can only test later when I get the phone from my kid. However, I did paid $10 to the retailer. So is he supposed to use that $10 for the top up?

Correct. Your $10 got "makaned" by him. Porting in is totally free of charge.

Unlikely done on purpose. Most likely he's just blur and didn't know it's a two step process. Whether "act blur" or not, we won't know.

 

[tanchoo1]

My SIMBA line is no longer active and the x at heya signal icon is gone, so I assumed the porting should have been successful.

Anyway I can only test tonight after I reach home. Thanks guys, will update here. I hope it's neither my $10 got makan nor phone is incompatible.

I would say it's very unlikely that your phone is incompatible. Even very old phones should work with 4G. Plus the 3G network has not been retired yet.

 

[tanchoo1]

Correct. Your $10 got "makaned" by him. Porting in is totally free of charge.

Unlikely done on purpose. Most likely he's just blur and didn't know it's a two step process. Whether "act blur" or not, we won't know.

Btw he should use the $10 to buy the 100GB data plan for you, not top up with $10 wallet credits.

 

[tanchoo1]

My SIMBA line is no longer active and the x at heya signal icon is gone, so I assumed the porting should have been successful.

Anyway I can only test tonight after I reach home. Thanks guys, will update here. I hope it's neither my $10 got makan nor phone is incompatible.

How did it go?

 

[jojit]

How did it go?

The line worked after the SIM reboot from telco side.

However I am encountered another issue. The lack of instruction for renewing subsequent month's subscription is frustrating. The confusion ended up with me renewing the same month's subcription twice and I was told by the chat helpline it cannot be reversed. When I asked for the proper guide to renew, it was the same, except to wait for renewal notice. Many years ago I was overbilled every month when I was with Singtel and stopped using its services. Many years later I am still having grief with their payments. Sighs........

 

[tanchoo1]

The line worked after the SIM reboot from telco side.

However I am encountered another issue. The lack of instruction for renewing subsequent month's subscription is frustrating. The confusion ended up with me renewing the same month's subcription twice and I was told by the chat helpline it cannot be reversed. When I asked for the proper guide to renew, it was the same, except to wait for renewal notice. Many years ago I was overbilled every month when I was with Singtel and stopped using its services. Many years later I am still having grief with their payments. Sighs........

Not wanting to sound snarky but I and a few others have posted multiple times in this thread regarding best practices on how to renew only on the last day of expiry which keeps the rollover benefits while purchasing it for another 30 days? The 30 days starts from the day you purchase the plan, it doesn't extend from the end of the current plan expiry date.

The chat support is useless; they are all sitting in other countries and never owned a heya line before.

Ask the bros and sis here and you'll get far better support and more accurate information.

 

[jojit]

Not wanting to sound snarky but I and a few others have posted multiple times in this thread regarding best practices on how to renew only on the last day of expiry which keeps the rollover benefits while purchasing it for another 30 days? The 30 days starts from the day you purchase the plan, it doesn't extend from the end of the current plan expiry date.

The chat support is useless; they are all sitting in other countries and never owned a heya line before.

Ask the bros and sis here and you'll get far better support and more accurate information.

Oh.. it's supposed to extend for another 30 days from the date it was made? Meaning if my current subscription starts on 10th of the month, it should end 09 of next month. However if I "renewed" it on 15th of the same month, it will only extend to 14th of next month, am I correct?

 

[tanchoo1]

For example if your plan's expiry is tomorrow 24 Oct, don't purchase the $10 data plan today (23 Oct). Purchase it tomorrow 24 Oct anytime between 00:00 and 23:00 to maximize the expiry date and enjoy the rollover benefits.

Set a calendar reminder to help you.

 

[tanchoo1]

Oh.. it's supposed to extend for another 30 days from the date it was made? Meaning if my current subscription starts on 10th of the month, it should end 09 of next month. However if I "renewed" it on 15th of the same month, it will only extend to 14th of next month, am I correct?

Correct. Always check the exact expiry date via the Heya app or *119#.

Some months have 30 days, 31 days etc.

 

[tanchoo1]

Correct. Always check the exact expiry date via the Heya app or *119#.

Some months have 30 days, 31 days etc.

The app can be confusing as it doesn't tell you the exact expiry date. It just says 3 days left, 1 day left, 0 days left.

Only purchase the plan when it says 0 days left.

 

[jojit]

Correct. Always check the exact expiry date via the Heya app or *119#.

Some months have 30 days, 31 days etc.

Isn't this worse than prepaid? It seems like there is deliberate intention to scam a few days every month.

 

[tanchoo1]

Isn't this worse than prepaid? It seems like there is deliberate intention to scam a few days every month.

The $10 data plan gives you 100GB for 30 days. I don't see how that's a scam.

 

[jojit]

The $10 data plan gives you 100GB for 30 days. I don't see how that's a scam.

I meant the way the plan doesn't have a system to auto renew at expiration is just something that shouldn't even be happening in 2023. Consumers using this plan must remember to manually renew, and there will definitely be instances where one forgets (lose data access until it is renewed) or tops up earlier (for fear of forgetting).