[new] Heya.sg

[li9ht5peed]

I walked into a store at Chinatown, asked if can sign heya, he immediately tell me $25.

i paid $10 each to port a long list of mobile numbers. not done at this shop though

 

[li9ht5peed]

No need 7 days, for me is 5 days before the next billing due as I last minute chose to port in to Heya instead of vivifi. They advised 7 days to buffer if there is any errors or weekends in between. But like that others said, it’s better to give 7 days. The few bucks of savings is not worth it.

i did not bother with billing due dates because too many numbers were involved. if u port on a sat, after midnight, it will be ported. one day is enough. so sunday can use if sat port. does not matter if holiday or weekend. i think the backend is automated

 

[Tedicious]

Anyone experience Heya data will suddenly cut off? I experience that quite often.
Switch in bt postpaid and prepaid and still the same. Need to airplane mode den can con't.

Kind of frustrating sia

 

[uncle_josh]

i did not bother with billing due dates because too many numbers were involved. if u port on a sat, after midnight, it will be ported. one day is enough. so sunday can use if sat port. does not matter if holiday or weekend. i think the backend is automated

1. Can I transfer my existing number to heya?
Yes. To transfer your existing number, it must be an active Postpaid mobile line with no outstanding payments and registered under your NRIC/FIN with your telco. Your request to port-out from your existing telco must be submitted at least 7 days before your next billing cycle.

We are unable to support port-ins from Singtel plans at the moment

4. I've opted to port in my number. When can I start using my heya?

Transferring your number to heya will take up to 3 days. You can use your heya SIM after successful port in.


https://heya.sg/support

 

[crystalnox]

1. Can I transfer my existing number to heya?
Yes. To transfer your existing number, it must be an active Postpaid mobile line with no outstanding payments and registered under your NRIC/FIN with your telco. Your request to port-out from your existing telco must be submitted at least 7 days before your next billing cycle.

We are unable to support port-ins from Singtel plans at the moment

4. I've opted to port in my number. When can I start using my heya?

Transferring your number to heya will take up to 3 days. You can use your heya SIM after successful port in.


https://heya.sg/support

All these numbers given are worse case scenarios, in reality the porting can be as fast as same (working) day depending on how fast hand fast leg the receiving telco submits the MNP request.

 

[uncle_josh]

All these numbers given are worse case scenarios, in reality the porting can be as fast as same (working) day depending on how fast hand fast leg the receiving telco submits the MNP request.

1.The problem is Heya take their own sweet time. It took them 3 days to port my number to them. So if they don't port in the same day or the next day, you cannot fault them.

2. I did not submit 7 days b4 the next billing cycle, hence my existing telco deducted the following month bill. Despite I write to them twice, they act blur and no response.

So I learned my lesson . Hope others don't fall into the same situation as me.

 

[keenklee]

Anyone experience Heya data will suddenly cut off? I experience that quite often.
Switch in bt postpaid and prepaid and still the same. Need to airplane mode den can con't.

Kind of frustrating sia

IMHO.
Never encounter at my end. Simi phone and age ?

 

[Tedicious]

IMHO.
Never encounter at my end. Simi phone and age ?

Samsung S23

 

[keenklee]

Samsung S23

IMHO.
U set to include 5G or up to 4G?

 

[Tedicious]

IMHO.
U set to include 5G or up to 4G?

4G only la. Heya dun hv 5G no point set to that.
Ytd tok to their CS, they suggest to put API and name to hicard.
Previously only input hicard to API

Not sure what's the diff but will observe and see how

 

[Beepbeep8]

Anyone experience Heya data will suddenly cut off? I experience that quite often.
Switch in bt postpaid and prepaid and still the same. Need to airplane mode den can con't.

Kind of frustrating sia

It happened to me using Zero 1, another mvno of ST. My friends using Gomo also has this issue lately. Think main culprit is ST.

 

[Tedicious]

It happened to me using Zero 1, another mvno of ST. My friends using Gomo also has this issue lately. Think main culprit is ST.

oh strange , used GOMO before last time but nv encounter such problem

 

[CPTMiller]

Anyone experience Heya data will suddenly cut off? I experience that quite often.
Switch in bt postpaid and prepaid and still the same. Need to airplane mode den can con't.

Kind of frustrating sia

Once a while it happens only. Not frequently so no issue

 

[keenklee]

It happened to me using Zero 1, another mvno of ST. My friends using Gomo also has this issue lately. Think main culprit is ST.

oh strange , used GOMO before last time but nv encounter such problem

Once a while it happens only. Not frequently so no issue

IMHO.
I check with Gomo user, happened recently.
I on Heya,SG, like don't have this issue. Maybe I use my s23 will have ?

 

[CPTMiller]

IMHO.
I check with Gomo user, happened recently.
I on Heya,SG, like don't have this issue. Maybe I use my s23 will have ?

If you.dont always check your data connection you won't know when it happens or not.
Anyway this issue not a big concern to me

 

[gapboy]

IMHO.
I check with Gomo user, happened recently.
I on Heya,SG, like don't have this issue. Maybe I use my s23 will have ?

no issues on vivifi for sure

 

[crystalnox]

no issues on vivifi for sure

It does, but far rarer. Maybe once every month or two.

 

[Tedicious]

Approaching my 1 month with heya soon. If my data is gonna expire in 2 days time and I renew it today will the billing cycle date starts today or 2 days later?

Muz die die renew on the expire day?

 

[gapboy]

It does, but far rarer. Maybe once every month or two.

not for me tho

 

[CPTMiller]

Heya at street level jurong west speedtest become 5Mbps. First time I get this low speed. Normally lowest is 10Mbps in the past.