Razer Visa Card

[holyAngelX]

Razer support team is really good at apologizing. Keep thanking me for waiting, then telling me the card issue is resolved per their expert team and for me to try again. Then I go test, get upset and reply that I still get the same error. They apologies again and forward to expert team.

Repeat that, I think is 3rd or 4th time already. Still same thing. I dunno what's going on, but I give up. I'm worried if they can even solve future problems that crop up, with these back and forth. Feels like I'm suggesting things for them to try, so they can help me. Rather than depending on them to know their stuff and actually help me. Shake head, cannot have nice things. 1% cashback life, too hard for me

 

[Trazora]

cashback not in yet?

 

[alvino]

Razer support team is really good at apologizing. Keep thanking me for waiting, then telling me the card issue is resolved per their expert team and for me to try again. Then I go test, get upset and reply that I still get the same error. They apologies again and forward to expert team.

Repeat that, I think is 3rd or 4th time already. Still same thing. I dunno what's going on, but I give up. I'm worried if they can even solve future problems that crop up, with these back and forth. Feels like I'm suggesting things for them to try, so they can help me. Rather than depending on them to know their stuff and actually help me. Shake head, cannot have nice things. 1% cashback life, too hard for me

Wa Sian so rectified already? For some reason. I think the app is made in Malaysia, the card is sent from Malaysia too. Our local talent might be better? Why razer like that no support our own!

Maybe I’m dreaming, I will expect our locals have more standard in such expertises.

Just like Singtel broadband tech support, when they shifted it to KL or Malaysia, I had a hard time getting simple things like resetting ONT profile done. Last time the backend is in SG, ez pz 5 mins done. Even on site technician also KPKB. Haiz

 

[luggagepls]

Anyone used the hawker coupon codes without issues before? Used it once and the app showed the discounted amount, hawker said I underpaid… had to transfer the difference and paid original price.

spoke to Razer and they could only apologise

 

[blueboat]

Anyone used the hawker coupon codes without issues before? Used it once and the app showed the discounted amount, hawker said I underpaid… had to transfer the difference and paid original price.

spoke to Razer and they could only apologise

No issue when don't have to show the app screen. Anyway I did not bother to use the voucher due to this fact

 

[phenol]

Did my post get moderated or was it because the forum upgraded?

 

[luggagepls]

No issue when don't have to show the app screen. Anyway I did not bother to use the voucher due to this fact

Sigh, I learned my lesson from that incident, no matter how many coupons they give, if they’ve yet to update/change the UI, I’m not going to go through the hassle of explaining the coupons

Razer really needs to take a page out of FavePay’s books and be more open/reactive to its beta testers’ feedback, have a community for beta testers or something

 

[artered]

the 15% coupon recommended to use where since tmr expire im thinking SP bills or m1 bills any bill merchant to recommend

 

[TiedInsurer]

Anyone used the hawker coupon codes without issues before? Used it once and the app showed the discounted amount, hawker said I underpaid… had to transfer the difference and paid original price.

spoke to Razer and they could only apologise

Yeah i have this problem too. If the merchant check their phone, they will see the correct amount. Problem is, hawkers are busy af, and they're not going to drop what they are doing, fish out their phone, launch the app etc etc.... You'll annoy the **** out of them, and hawkers are not exactly the most friendly and polite bunch, especially during lunch hour.

The discount codes are not useable.

 

[Disaresta]

Just got the physical card yesterday, QR activation doesn't work

 

[alvino]

Did my post get moderated or was it because the forum upgraded?

Forum upgrade. They probably ignore posts for a day or 2.
My post(missing too) replying to you about the led does lit but not powered by NFC but powered by a thin button cell battery within the card.
See my video https://youtube.com/shorts/3UA50QV5Tf4

 

[alvino]

Just got the physical card yesterday, QR activation doesn't work

Just email them with your details like email and registered name etc. They will email you with the proper activation code to be keyed in manually. Either they messed up the packing of the respective card to the respective QR code. Or someone preparing these day just printed all the same QR code for all(which it’s not supposed to)

 

[holyAngelX]

For those of you who activated your new premium card, did you encounter any issue with the cybersource visa authorization for online purchases? I still can't resolve it with Razer =( Won't be able to make 150 transactions T_T by the time they fix it

 

[IronMan123]

Anyone used the hawker coupon codes without issues before? Used it once and the app showed the discounted amount, hawker said I underpaid… had to transfer the difference and paid original price.

spoke to Razer and they could only apologise

Just ask the hawker to check their side for this misunderstanding. I have this worry too as the app only display the amount after deduction. Actually u can show them as on below there is small word about $1 coupon appplied or something.

 

[silverbomb]

Just ask the hawker to check their side for this misunderstanding. I have this worry too as the app only display the amount after deduction. Actually u can show them as on below there is small word about $1 coupon appplied or something.

faced the issue in the past before, so unless the discount is very substantial i'll avoid using it cos i have to explain.

Yeah i have this problem too. If the merchant check their phone, they will see the correct amount. Problem is, hawkers are busy af, and they're not going to drop what they are doing, fish out their phone, launch the app etc etc.... You'll annoy the **** out of them, and hawkers are not exactly the most friendly and polite bunch, especially during lunch hour.

The discount codes are not useable.

u're right not all hawkers diligently check their phone app, like what i did once was to tell hawker that i am going to pay $4 but will show $3 on my screen cos of $1 discount, ask him to check his app if need (that's bcos i saw the phone nearby, otherwise i won't say so). Razer so far is the only SGQR app that displays it as such, very silly UI. they need to cater to the busy or illiterate hawkers to make it as seamless as possible to onboard cashless.

 

[IronMan123]

I have already hit 50 transactions. For "Pay" reward, how to choose S$50 credit instead of Premuim Razer card? After i clicked "redeem your reward", it only displayed "Congrats! You have successfully earned your Premium card!"

 

[Trazora]

I have already hit 50 transactions. For "Pay" reward, how to choose S$50 credit instead of Premuim Razer card? After i clicked "redeem your reward", it only displayed "Congrats! You have successfully earned your Premium card!"

$50 credit is when u already had the premium card (i.e. from "spend reward" or "influence reward")

 

[acefire]

For those of you who activated your new premium card, did you encounter any issue with the cybersource visa authorization for online purchases? I still can't resolve it with Razer =( Won't be able to make 150 transactions T_T by the time they fix it

I can't get online transactions to work too.

On another note, has anyone tried using the Premium Card for chip based (insert card into terminal) transactions and test whether it lights up?

To quote the website:
"including our Premium card—the world's first that lights up on payment—for in-store contactless and chip transactions."

I used the chip a few times already but no light, wondering whether this is by design or is my card defective.

My card lights up just fine when I do Paywave.

 

[Otokiru]

cashback still same for prem card right?

 

[phenol]

oh yes, i tapped the cap on a terminal and it lit.