anyone facing this problem?
the screen goes off and cant be switch on using the side power button or the middle front screen button..
but the phone is still definitely on as i tried calling and it gets through..
but the screen is off, no sound and no vibration.. it happened to be 5 times on the 2nd day i got it.. i brought it to the service centre.. apparently they helped me to reflash the OS and it worked ok till today i experienced it again..
the only way is to remove the batt and put it back in and restart the phone..
anyone having this problem?
have you tried a hard reset of the phone? try this and if it doesn't work, bring it back to Samsung SC...
1. remove battery from phone the next time it happens, and replace the battery back into the phone; do not power on
2. charge up the battery to a sufficient level, this is important as you DO NOT WANT the phone to dry up when you are hard resetting the phone, believe me..
3. press and hold the power and home buttons at the same time
4. when the menu appears, choose "factory reset"... use the volume up/down button to scroll up/down to select and the menu key to confirm selection
5. choose Reboot Now to finish
6. let it restart, takes a couple of minutes. after restarting, monitor usage to see if this problem re-occurs; if it does, probably you got a set with hw issues
7. if it still does not come alive after more than 5 minutes, remove battery and repeat above
8. if all else fails, bring back to Samsung SC