Very disappointed by the Samsung Ace phone and the Samsung Service Centre @ Plaza Singapura.
As mentioned above, I purchased the phone on 17 Apr 11. Had blackout problems and I went back to the service centre on 19 Apr. Ok sounds fair, maybe got software prob.. then let them flash the sw again. Actually said need to put there for a few days but I was telling them the phone is only 2 days old and now I am going to be phone-less for the next few days? Then the manager came and negotiated.. They will service it within 2 hours. Spent like 4 hours plus including commuting and waiting for the phone to be fixed.
Still having the same problems after the 1st visit. Finally found time to go down again on 26 Apr 11 to let them know of the same issue again. Told me say the 'need a few days' thing again.. Again I negotiated with the manager and they said to collect on 27 Apr 11 (this afternoon). Same thing again.. spent time to go down again blah blah to collect the phone.
When i got my phone, i thought everything should be ok since they said they changed the motherboard.Then i saw the screen.. In the process of whatever removal they did, they did not practice due diligence by removing and making sure the dirt and dust was removed inbetween the LCD and the screen of the Samsung Ace.. There was one big piece of brown dirt wedged in between the 2 surfaces.. The person also saw it.. then say oh need 3 hours.. I was like.. another wait? and 3 hours? Just remove a few screws and remove the components then blow away the dust also need 3 hours? In the end negotiated for 1 hr. Went back to collect after 1 hour, now more specks of dust were wedged inbetween the 2 surfaces. I was like ???? you remove a big piece of dirt and now u intro like 3 pieces of dust (Come on, its a super new phone and the dirt will actually distort the colours/surface when you are using the phone)
To my horror, they insisted that the dust is actually stuck inbetween my screen protector and the front screen. I was like hey please do not kid me.. when the dust is actually stuck in between the front screen and the screen protector, there will be a bubble like appearance and it is damn obvious. They then brought in the phone to the back area and returned a while later with many bubbles on my screen protector (they removed it and just slap back on with all dust and dirty fingers). Now dust were stuck in between the screen protector and the screen and i showed them clearly that this is what will happen if the dust is inbetween the screen protector and the screen. So they should stop smoking me that the dust i spotted was due to my screen protector. COME ON, CAN THEY JUST STOP SMOKING CUSTOMERS? Now both the phone and my screen protector is screwed (they removed it without my consent and slap it back on with all the dirt and dust which resulted in many bubbles. They also found out that NO, the dust was not trapped inbetween my screen protector and the screen)
Then they told me if i wanted i can wait another 3 hours for them to rectify the issue.. I was like... again? You need everyone so free and no need to work? And I am already running late for my next appointment.. They also said they can replace the phone but need a few weeks.. I told them, everytime i come service the phone, i need to re-download everything and since the replacement is a few weeks away, i cannot do any sh*t/download anything to this current phone (since i will need to redownload everything after i get my replacement a few weeks later)? So i am getting a smartphone not to use the features but just to make calls and sms? They said no other option, 1) I will have to decide to either miss my impt appointment and go phone-less and wait yet another 3 hours or 2) use the smartphone for calls/sms only for the next few weeks to wait for the replacement phone.
They think users do not need to work, can go down anyday at anytime to go service/collect their phone. Need 1 hr... need 2 hr.. come back in 3 hours.. need a few days to repair.. need a few weeks to get replacement..
How many hours/days must i waste or go phone-less? Should users get penalised by the poor services rendered and the faulty item?
Sorry for the wall of text but I am really disappointed with Samsung service.. Any other ways to bring this matter higher up?