SCB SingPost/Spree Card

denial86

denial86

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Best, I secured mail ask them why my cashback don't tally with the amount I calculated. I had like 7 online transactions and 1 offline. CSO still can tell me that asides from the offline transaction (the transaction details were listed out), everything else got 7% which means my cashback amount is correct.

I blur leh, thought I count wrongly so count 2 more times. No leh really is short of $9.70 which would make sense if my $194 qoo10 transaction only got 2% instead of 7%.

Have asked CSO to check again. Zzz.
 
T

Trazora

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denial86 said:
Best, I secured mail ask them why my cashback don't tally with the amount I calculated. I had like 7 online transactions and 1 offline. CSO still can tell me that asides from the offline transaction (the transaction details were listed out), everything else got 7% which means my cashback amount is correct.

I blur leh, thought I count wrongly so count 2 more times. No leh really is short of $9.70 which would make sense if my $194 qoo10 transaction only got 2% instead of 7%.

Have asked CSO to check again. Zzz.
Click to expand...

Lol guess have to give and take. Sometimes better to have blur CSO, easier to smoke them.
 
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yoongmy

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Replied from IB, CSO mentioned only one time manual credit.
It seem ST bill changed code recently and not category as Online.
 
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calkel20

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Called as one of my transaction fell on the cut off date and they credit back to me on goodwill.
Thank you CSO!
 
BlackCube

BlackCube

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james9195 said:
I called in and gotten the 7% for both Singtel and Starhub. The adjustment was reflected 2 days later. :)

Have been calling in past few months. Have to be patient when explaining to the CSO...some of them may genuninely not know the issue or pretend not to know :s13:

My statement date is 23 May.
Click to expand...

Explain what to the CSO? What did u said?

CSO replied to my mail, stating that both cathay (movie) online ticket payment and starhub are 0.2%.
 
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vince123123

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I never quite understand how do banks read these supposed codes and whether it is really objective and not dependent on interpretation as they try to make it out to be. For example, HSBC views ST Bill as online whilst from this thread, SCB does not. If it is really an "objective online indicator code", why different banks read it differently? That suggests that there is some measure of subjective interpretation and therefore inconsistency between banks. Unfortunately with the whole system being opaque to customers, we may not know better other than through trial and error.

yoongmy said:
Replied from IB, CSO mentioned only one time manual credit.
It seem ST bill changed code recently and not category as Online.
Click to expand...
 
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james9195

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BlackCube said:
Explain what to the CSO? What did u said?

CSO replied to my mail, stating that both cathay (movie) online ticket payment and starhub are 0.2%.
Click to expand...

Just said my transactions are made online and with OTP. They nvr say out of goodwill or onetime.

I think it also depends on the CSO you speak to. For some of other HWZ folks, they said the CSO on the phone reject or say credited based on goodwill. But in my case, was smoother didnt even say is out of goodwill. Guess if one CSO say no, just call again and get another CSO.

But this singpost card really haywire, nowadays so uncertain whether each online purchase will get 7%...even my foodpanda transaction in a previous month got 0.2% cashback, but i got it reinstated to 7% after calling in.
 
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