SIMBA Telecom discussion thread

[popeyes]

How do you all activate the sim card? I keep pressing the activate sim card button in the app but nothing leh.

 

[kazuki666]

Eh, btw, my phone show TPG. I thought it is named SIMBA now?

My TPG "Simba" on Poco F1, its showing Simba in the notification bar on the top.

 

[Ye_Rongtian]

How do you all activate the sim card? I keep pressing the activate sim card button in the app but nothing leh.

What app? I activated via the QR code which take me to tpg activation website. Not an app.

 

[popeyes]

What app? I activated via the QR code which take me to tpg activation website. Not an app.

Simba app, its on the front page where you key in your mobile number to login.

 

[Ye_Rongtian]

Simba app, its on the front page where you key in your mobile number to login.

Clicking also does nothing for me.

I followed the instruction on this page.

 

[popeyes]

Thanks for photo. It works.

 

[stillgottheblues]

How long do you guy receive the confirmation email? I have signed up a line this morning but have not heard anything since.

It's strange to do that in 2022.

 

[mosmos]

How long do you guy receive the confirmation email? I have signed up a line this morning but have not heard anything since.

It's strange to do that in 2022.

did you signup with singpass?

 

[stillgottheblues]

did you signup with singpass?

Yes. What about it?

 

[mosmos]

Yes. What about it?

i got email immediately after signup with singpass + payment

but my sim card is by postage, so email got or not doesn't make a difference

 

[stillgottheblues]

i got email immediately after signup with singpass + payment

but my sim card is by postage, so email got or not doesn't make a difference

Need to know what's going on after signing up right?

A simple email really helps. At least we know what to expect next.

 

[ekardo]

are you able to decide/control which day to start the plan?

 

[DynamiteZerg]

Samsung A52 5G.... i look at the bands it supports, 4G Band 5 and 40 are supported leh.

Ok, seems like TPG support found the issue why my line cannot work in Batam. The TPG APN still has the APN set for internet and needs to be changed to TPG.

Changed the APN to TPG and internet connection still works in SG. Will test it out next time I am in Batam.

 

[qsgsgs]

Anyone using a external hotspot device that works with TPG ?

 

[twosix]

How long do you guy receive the confirmation email? I have signed up a line this morning but have not heard anything since.

It's strange to do that in 2022.

after signing up, take the necessary documents to a sim card collection point to get the sim card. when done, the countdown starts, usually within the next business day or 2, the number will be ported over to simba/tpg.

 

[sullycoin]

Ok, seems like TPG support found the issue why my line cannot work in Batam. The TPG APN still has the APN set for internet and needs to be changed to TPG.

Changed the APN to TPG and internet connection still works in SG. Will test it out next time I am in Batam.

I vaguely recall now that I've had issues before swapping the SIM card to another device where the APN did not update itself automatically & I had to manually change it to TPG. Good thing to keep in mind moving forward as the first troubleshooting step

Anyone using a external hotspot device that works with TPG ?

I have used this on mobile WiFis before with no issue. Although on an really old TP Link MiFi, network shows as 'Unknown'

 

[lohsenglte]

I vaguely recall now that I've had issues before swapping the SIM card to another device where the APN did not update itself automatically & I had to manually change it to TPG. Good thing to keep in mind moving forward as the first troubleshooting step


I have used this on mobile WiFis before with no issue. Although on an really old TP Link MiFi, network shows as 'Unknown'

52510 (SIMBA/TPG Telecom) started operations not long ago, that's why it shows Unknown for 52510.

 

[mosmos]

after signing up, take the necessary documents to a sim card collection point to get the sim card. when done, the countdown starts, usually within the next business day or 2, the number will be ported over to simba/tpg.

I think he's asking abt the email after signing up

 

[a2z921]

How long do you guy receive the confirmation email? I have signed up a line this morning but have not heard anything since.

It's strange to do that in 2022.

Took a week to get a response from tpg support after email-ing support as well as contacting & replying to their facebook page admin. seems like they are having problems handling a flood of new sign-ups, going by the complaints on their facebook page

 

[twosix]

I think he's asking abt the email after signing up

I did not receive any emails. I went straight to collect the sim card. Their system already has the registration information.