SIMBA Telecom discussion thread

[username03]

SIMBA's CSO used Google Search/AI to answer my issues but the "solution" from Google Search/AI didn't work - I already explored that path before writing to her.
...I was asking for the upgraded SIM's PIN, PUK1 & PUK2 numbers

Like my experience with them thru email earlier. The gave generic answers which doesn't answer my questions at all.. So I gave up.. Think they have a group of monkeys working. Gonna port out soon.

 

[Charlie_Zhan]

SIMBA's CSO used Google Search/AI to answer my issues but the "solution" from Google Search/AI didn't work - I already explored that path before writing to her.
...I was asking for the upgraded SIM's PIN, PUK1 & PUK2 numbers

Like my experience with them thru email earlier. The gave generic answers which doesn't answer my questions at all.. So I gave up.. Think they have a group of monkeys working. Gonna port out soon.

really is PUK1 mak

 

[username03]

really is PUK1 mak

Should be outsourced overseas maybe. That's why all generic answers.

 

[Jurong640]

 

[jonny_fyy]

Anyone received email from SIMBA on data breach?

 

[hwsstx]

Anyone received email from SIMBA on data breach?

No

 

[Habrosus]

Anyone received email from SIMBA on data breach?

We received this SMS.

 

[caesium5]

Anyone received email from SIMBA on data breach?

No email

Only received SMS as shared by @Habrosus

 

[sibeiTrolled]

https://simba.sg/files/newsroom/notice-from-simba-2026-09-25.pdf

Based on investigations to-date, the data that was included in the breach included names, identity card numbers, dates of birth, mobile numbers, and email addresses belonging to 23,549 individual customers who had registered for SIMBA’s services. No credit card or bank account information is at risk. At this time, there is no indication that any data has been maliciously misused.

 

[twosix]

https://simba.sg/files/newsroom/notice-from-simba-2026-09-25.pdf

so during system migration/update, their database got hacked? really lousy project team...

 

[PrinceY]

Did SIMBA changed their email address and format for the mobile service receipt notification email?

Normally will receive email few days before the new cycle about payment deduction and the new cycle period from when to when etc..

Thought was a scam initially when I received the email this month since they sent with a different email address.. the info also not as complete as previously, a lot of link for u to click if u want to see more which makes me uncomfortable and I’m on mobile, so I just delete the mail..

Feels like a downgrade compared to last time or are they driving more traffic to their app .. Isn’t it good to just show everything, those don’t want to see can just trash or perm block the email even.. make ppl click here click there, later click until some scam then ho seh la..

 

[jeff79]

https://simba.sg/files/newsroom/notice-from-simba-2026-09-25.pdf

Only the 23549 customers will receive the email about data breach? No email means not affected?

 

[tjkb230]

Sent '2' to 1218 but no response - no SMS received about remaining quota for the current bill cycle.

Anybody also got this issue?

 

[twosix]

Sent '2' to 1218 but no response - no SMS received about remaining quota for the current bill cycle.

Anybody also got this issue?

I just tried. No problem receiving the update.