Singtel hi! Discussion Thread

[xonix]

Wanted to switch my mother's ST prepaid to the $5 monthly plan but cannot directly convert unfortunately.

 

[xiaofan]

Wanted to switch my mother's ST prepaid to the $5 monthly plan but cannot directly convert unfortunately.

Indeed. You can try to port to SIMBA S$5 Senior Plan first and then to this plan.

Singtel Hi! App FAQ is wrong here.
1) heya customer: automatically converted
2) SingTel Prepaid cannot be ported.

https://hi.singtel.com/faq
Steps before transferring number to hi!

Make sure that:

• Your current number is a postpaid number registered under your NRIC/FIN. If it isn’t, reach out to your telco to transfer the ownership of the line to yourself.
• You current line is active and you have no outstanding payments with your telco.

 

[xiaofan]

So I just got one S$15 SIM Card from the above SingTel Prepaid Shopee shop.

1) I can confirm this is a Prepaid service.

2) It can not be used with the new SingTel Hi! App. It can only work with the existing SingTel hi! Prepaid App.

3) After initial activation, only 100GB data were given. Supposely the extra benefits will come in three working days. Let's see.

4) As of now, it cannot connect to SingTel 5G, only 4G LTE-A now.

5) 4G speed is not bad though.

Tested using Poco X7 Phone

https://www.speedtest.net/result/a/11270728743

Now I got the 500GB entitlement and 5G NSA connection.

Somehow the validity extends to 30 May 2026, much longer than what I expected. Usually prepaid card has at most 180 days validity.

 

[chaiscool]

For the S$12/S$10 hi! monthly 4G plans and S$5 hi! Senior 4G plan, right now only eSIM is available from the online links provided by SingTel hi! Website.

Supposely the authorized dealers will also start to offer physical SIM cards. But then I have checked with the three dealers at Jurong Point, none of them have things in stock.

You may check with SingTel Prepaid hotline at 1800-482-2800, which operates daily from 8:30 am to 8:30 pm, to see if any shops offer them now.

Lol you work harder on this than Singtel execs sia. This rollout like tdc

 

[xiaofan]

Lol you work harder on this than Singtel execs sia. This rollout like tdc

Sorry but what does "tdc" mean here.

50+ year old man here so don't understand some of this type of acronyms. Google does not help too much in this case...

 

[chaiscool]

Sorry but what does "tdc" mean here.

50+ year old man here so don't understand some of this type of acronyms. Google does not help too much in this case...

Oh sorry, it's like -> they don't care.

 

[kitkat2]

So I just got one S$15 SIM Card from the above SingTel Prepaid Shopee shop.

1) I can confirm this is a Prepaid service.

2) It can not be used with the new SingTel Hi! App. It can only work with the existing SingTel hi! Prepaid App.

3) After initial activation, only 100GB data were given. Supposely the extra benefits will come in three working days. Let's see.

so I was correct? old $15 or new $15, the end results will be the same?

 

[xiaofan]

so I was correct? old $15 or new $15, the end results will be the same?

No.

As per SingTel Shop Jurong Point guys, the S$15 SIM they have now only has 150GB, no 500GB.

I am also surprised by the validity until 30 May 2026, which exceed the usual 180 day limit.

 

[keenklee]

IMHO.
This 5G+ is just regular 5G and not the Singtel 5G+ Priority or 5G+ Enhanced right ?

 

[xiaofan]

IMHO.
This 5G+ is just regular 5G and not the Singtel 5G+ Priority or 5G+ Enhanced right ?

That should be correct.

The S$15.28 SingTel SIM Only recontract offer is also the same, only 5G+, not 5G+ Enhanced.

 

[kitkat2]

No.

As per SingTel Shop Jurong Point guys, the S$15 SIM they have now only has 150GB, no 500GB.

I am also surprised by the validity until 30 May 2026, which exceed the usual 180 day limit.

it's the same bro.

I purchased singtel hi prepaid plans for a friend many times. there was the usual $15 plan, and from time to time, there was also promotional $15 with extra bonus. i asked my friend if i should purchase the promotional one for him, he said no, he wanted the usual plan. so i bought the usual plan for him, and after a while the extra bonuses were also added.

 

[xiaofan]

it's the same bro.

I purchased singtel hi prepaid plans for a friend many times. there was the usual $15 plan, and from time to time, there was also promotional $15 with extra bonus. i asked my friend if i should purchase the promotional one for him, he said no, he wanted the usual plan. so i bought the usual plan for him, and after a while the extra bonuses were also added.

You may well be right here.

However, I will wait for others to confirm.

I have used up the quota of three under my name to buy another "regular" S$15 prepaid SIM card from the SingTel Jurong Shop.

 

[keenklee]

That should be correct.

The S$15.28 SingTel SIM Only recontract offer is also the same, only 5G+, not 5G+ Enhanced.

IMHO.
I guess have to pay premium if want to have the other two.

 

[xiaofan]

IMHO.
I guess have to pay premium if want to have the other two.

Yes.

BTW, SingTel Prepaid also has 5G+ Enhanced, if you are willing to top up S$35 or S$40.

No 5G+ Priority for SingTel Prepaid.

Reference -- previously the top-up (4G) was very exepensive and for very littel data like 1GB/2.5GB, but now prepaid top-up also gives you lots of data, albeit not at a good price, more for occassional or short-term use case.
https://www.singtel.com/personal/products-services/mobile/prepaid-plans/hi-topup-cards

 

[keenklee]

Yes.

BTW, SingTel Prepaid also has 5G+ Enhanced, if you are willing to top up S$35 or S$40.

No 5G+ Priority for SingTel Prepaid.

Reference -- previously the top-up (4G) was very exepensive and for very littel data like 1GB/2.5GB, but now prepaid top-up also gives you lots of data, albeit not at a good price, more for occassional or short-term use case.
https://www.singtel.com/personal/products-services/mobile/prepaid-plans/hi-topup-cards

IMHO.
I looking at Singtel Sim Only.
Prepaid with Enhanced Plus is a good option for testing.

 

[Reborn]

Singel now has three apps for mobile service users.

1) MySingtel app --> Normal Singtel services, including Fibre Broad Band, Singtel Mobile (with devices or SIM Only), Singtel TV, etc.

2) Singtel hi! Prepaid app --> for the traditional Singtel prepaid services
https://www.singtel.com/personal/products-services/mobile/prepaid-plans/hi-sim-cards
https://www.singtel.com/personal/terms/prepaid-mobile-terms

3) new Singtel hi! app --> for the new Singtel hi! SIM Only plan.
https://cdn1.singteldigital.com/con...ts-services/mobile/hi/pdf/singtel-hi-faqs.pdf
https://www.singtel.com/personal/products-services/mobile/hi/hi-terms-and-conditions

I go to the Singtel website, but can no longer find the link that points to the Hi! prepaid sim card. But still accessible through the link u posted.

Going to mobile-prepaid

points to the Singtel Hi sim card. Which is suppose to be postpaid if I am not wrong.

Whats happening?

They will be dropping Hi prepaid sim soon?

 

[xiaofan]

I go to the Singtel website, but can no longer find the link that points to the Hi! prepaid sim card.

Going to mobile-prepaid

points to the Singtel Hi sim card. Which is suppose to be postpaid if I am not wrong.

Whats happening?

1. The following SingTel hi! website now contains Prepaid and PostPaid plans managed by SingTel Prepaid Team.

https://www.singtel.com/personal/products-services/mobile/hi

1) The S$15 hi! 5G+ plan is Prepaid as per IMDA classification and still uses the old SingTel hi! Prepaid app. The Tourist SIM/eSIMs are also prepaid as per IMDA classification.

2) The S$12/S$10 hi! Month Plans and the S$5 hi! Senior plan are Postpaid as per IMDA classification. They are 4G only plans as of now. They use the new SingTel Hi! App. Heya users are also migrated to Singtel hi! Monthly plan and use the new SingTel Hi! App.

2. The older SingTel Prepaid plan page is still there. But the S$8 SIM Card seems to be out of stock. The S$15 SIM Card is the same as the SingTel hi! 5G+ SIM mentioned above.

https://www.singtel.com/personal/products-services/mobile/prepaid-plans/hi-sim-cards

3. I guess SingTel will clean up the old websites progressively.

 

[Reborn]

1. The following SingTel hi! website now contains Prepaid and PostPaid plans managed by SingTel Prepaid Team.

https://www.singtel.com/personal/products-services/mobile/hi

1) The S$15 hi! 5G+ plan is Prepaid as per IMDA classification and still uses the old SingTel hi! Prepaid app. The Tourist SIM/eSIMs are also prepaid as per IMDA classification.

2) The S$12/S$10 hi! Month Plans and the S$5 hi! Senior plan are Postpaid as per IMDA classification. They are 4G only plans as of now. They use the new SingTel Hi! App. Heya users are also migrated to Singtel hi! Monthly plan and use the new SingTel Hi! App.

2. The older SingTel Prepaid plan page is still there. But the S$8 SIM Card seems to be out of stock. The S$15 SIM Card is the same as the SingTel hi! 5G+ SIM mentioned above.

https://www.singtel.com/personal/products-services/mobile/prepaid-plans/hi-sim-cards

3. I guess SingTel will clean up the old websites progressively.

Oh, no wonder. Very confusing. The $!2 and $5 hi card plan is postpaid. But they put it under the prepaid link.

While the $15 hi prepaid is the actual prepaid sim.

But even on the website, its listed as For $15 hi! Plan and Tourist SIM terms and conditions, click here.

To make it even more confusing, its not addressed as the $15 prepaid hi! plan. Even though its a prepaid plan. There is a distinction between hi! plan and hi! prepaid plan. One is postpaid, the other is prepaid.

So i guess the old Singtel prepaid plan page is just an old unremoved page that is no longer officially part of their website since there doesn't seem to be a link to it from the website?

Since there is no mention of the $8 hi! prepaid plan in the new page. wonder if they are phasing it out?

The hi! prepaid plan is so insignificant for them that it now only has a link to the terms and conditions and not even its own page.

Thanks for your thorough explanation. Cleared my confusion.

 

[Reborn]

1. The following SingTel hi! website now contains Prepaid and PostPaid plans managed by SingTel Prepaid Team.

https://www.singtel.com/personal/products-services/mobile/hi

1) The S$15 hi! 5G+ plan is Prepaid as per IMDA classification and still uses the old SingTel hi! Prepaid app. The Tourist SIM/eSIMs are also prepaid as per IMDA classification.

2) The S$12/S$10 hi! Month Plans and the S$5 hi! Senior plan are Postpaid as per IMDA classification. They are 4G only plans as of now. They use the new SingTel Hi! App. Heya users are also migrated to Singtel hi! Monthly plan and use the new SingTel Hi! App.

2. The older SingTel Prepaid plan page is still there. But the S$8 SIM Card seems to be out of stock. The S$15 SIM Card is the same as the SingTel hi! 5G+ SIM mentioned above.

https://www.singtel.com/personal/products-services/mobile/prepaid-plans/hi-sim-cards

3. I guess SingTel will clean up the old websites progressively.

Thanks for your thorough explanation. Cleared my confusion.

 

[Reborn]

1. The following SingTel hi! website now contains Prepaid and PostPaid plans managed by SingTel Prepaid Team.

https://www.singtel.com/personal/products-services/mobile/hi

1) The S$15 hi! 5G+ plan is Prepaid as per IMDA classification and still uses the old SingTel hi! Prepaid app. The Tourist SIM/eSIMs are also prepaid as per IMDA classification.

2) The S$12/S$10 hi! Month Plans and the S$5 hi! Senior plan are Postpaid as per IMDA classification. They are 4G only plans as of now. They use the new SingTel Hi! App. Heya users are also migrated to Singtel hi! Monthly plan and use the new SingTel Hi! App.

2. The older SingTel Prepaid plan page is still there. But the S$8 SIM Card seems to be out of stock. The S$15 SIM Card is the same as the SingTel hi! 5G+ SIM mentioned above.

https://www.singtel.com/personal/products-services/mobile/prepaid-plans/hi-sim-cards

3. I guess SingTel will clean up the old websites progressively.

Another thing, are these prepaid plans still available?

https://www.singtel.com/personal/products-services/mobile/prepaid-plans

since its no longer officially listed on the website.

clicking on the "buy now" link to prepaid plans here

https://www.singtel.com/personal/products-services/mobile/prepaid-plans/data-plans

redirects to the new hi! post paid webstie.