Singtel hi! Discussion Thread

[jeffyap78]

Singtel HI ! please take note

IMHO.
I just vented my frustration at poor Edgar in the online chat.
I pay for 5G+ but I get 5G service. In order for me to get 5G+, I would have to pay for a new PSIM.
I just wonder how many SIngtel Hi! users happily using 5G NSA.

You mean only PSim is 5G+,esim is 5G? only?

 

[keenklee]

You mean only PSim is 5G+,esim is 5G? only?

IMHO.
I talking about PSIM. No idea on ESIM.

 

[keenklee]

IMHO.
Anyone "hack" the validity using Add-On ?

I "feel" very powerful. I have
Local - 1.9TB
Talktime - 11,300min
SMS - 16,048
APAC - 36 GB
Worldwide - 19 GB

BUT - I am connected to 4G because of the SIM card issue.

 

[Tedicious]

IMHO.
Anyone "hack" the validity using Add-On ?

I "feel" very powerful. I have
Local - 1.9TB
Talktime - 11,300min
SMS - 16,048
APAC - 36 GB
Worldwide - 19 GB

BUT - I am connected to 4G because of the SIM card issue.

Damn imba

 

[tuntun]

IMHO.
Anyone "hack" the validity using Add-On ?

I "feel" very powerful. I have
Local - 1.9TB
Talktime - 11,300min
SMS - 16,048
APAC - 36 GB
Worldwide - 19 GB

BUT - I am connected to 4G because of the SIM card issue.

How to do?

 

[keenklee]

How to do?

IMHO.
Err... do what? I also asking if any one got "hack" the validity using add-ons.

 

[Tedicious]

IMHO.
Err... do what? I also asking if any one got "hack" the validity using add-ons.

I try to buy add on but so far nothing increase

 

[keenklee]

I try to buy add on but so far nothing increase

IMHO.
Thanks for trying.

 

[Scuderia]

Do the hi! plans have Vowifi enabled?

 

[Habrosus]

Singtel HI ! please take note

IMHO.
I just vented my frustration at poor Edgar in the online chat.
I pay for 5G+ but I get 5G service. In order for me to get 5G+, I would have to pay for a new PSIM.
I just wonder how many SIngtel Hi! users happily using 5G NSA.

Not sure about their hi or low plan, but for regular Singtel line AFAIK first pSIM replacement at their machine (self-service) is FOC.

 

[Aero_GT]

For the postpaid plan, does the free IDD mins include calling back to sg while overseas? And make calls within the overseas country?

 

[keenklee]

Not sure about their hi or low plan, but for regular Singtel line AFAIK first pSIM replacement at their machine (self-service) is FOC.

IMHO.
To date, the issue still have not been resolved.
I wished it was so simple going to the kiosk and changing the psim.

Singtel got 2 business, normal Singtel and Singtel Hi - they are different, the shop that does Singtel can't do SIngtel Hi and vice versa.

i went to 3 different Singtel Hi retailer and all can't help me to change the PSIM.
The 4th Singtel Hi retailer was recommend to me by John Patrick - guess what, I went there, it was an Eight Service Centre !
I livechat with Singtel Hi again, agent jhod told me something like I posted wrongly and there were no such postcode or something - well, I cut and paste from their singtel hi retailer list ??

And the Singtel Hi App, all along it is not working, only can request for ESIM and not PSIM.
So now, agent jhod is "helping" me to tie up with one of the Singtel Hi retailer so that I can go down and change the PSIM.

Now, why this is important, imagine if you lost your phone i.e. the PSIM, how on earth can you get another PSIM ?

I wrote to IMDA, they are asking Singtel to help me.

P.S. So what got online support ?

 

[Habrosus]

IMHO.
To date, the issue still have not been resolved.
I wished it was so simple going to the kiosk and changing the psim.

Singtel got 2 business, normal Singtel and Singtel Hi - they are different, the shop that does Singtel can't do SIngtel Hi and vice versa.

i went to 3 different Singtel Hi retailer and all can't help me to change the PSIM.
The 4th Singtel Hi retailer was recommend to me by John Patrick - guess what, I went there, it was an Eight Service Centre !
I livechat with Singtel Hi again, agent jhod told me something like the post wrong or something - well, I cut and paste from their singtel hi retailer list ??

And the Singtel Hi App, all along it is not working, only can request for ESIM and not PSIM.
So now, agent jhod is "helping" me to tie up with one of the Singtel Hi retailer so that I can go down and change the PSIM.

Now, why this is important, imagine if you lost your phone i.e. the PSIM, how on earth can you get another PSIM ?

I wrote to IMDA, they are asking Singtel to help me.

P.S. So what got online support ?

Heng I didn't sign any hi! plan.

 

[keenklee]

Heng I didn't sign any hi! plan.

IMHO.
Eh...i also did not sign up Singtel Hi !

 

[xiaofan]

For the postpaid plan, does the free IDD mins include calling back to sg while overseas? And make calls within the overseas country?

No roaming voice support at all. No incoming, no outgoing. Same as Gomo.

 

[xiaofan]

Singtel got 2 business, normal Singtel and Singtel Hi - they are different, the shop that does Singtel can't do SIngtel Hi and vice versa.

Actually Singtel hi! PostPaid and Gomo have no Singtel shop support.

Singtel Shop does have SingTel hi! Prepaid counters to support the prepaid customer.

 

[xiaofan]

Do the hi! plans have Vowifi enabled?

No, same as Gomo and other SingTel MVNOs.

Singtel prepaid also does not support VoWiFi.

Only official Singtel MNO plans support VoWiFi.

 

[tidus792]

I wrote to IMDA, they are asking Singtel to help me.

P.S. So what got online support ?

There's the neat part. There's no online support. I remember wasting 2 hours of my time with their hi chat to be given wrong answer then no answer. Ended up having to complain to the facebook, the WA channel, email feedback and spend 3 hours over 3 days before things got fixed. Don't want to admit their mistake also when I asked them for the cause of the error.

 

[keenklee]

There's the neat part. There's no online support. I remember wasting 2 hours of my time with their hi chat to be given wrong answer then no answer. Ended up having to complain to the facebook, the WA channel, email feedback and spend 3 hours over 3 days before things got fixed. Don't want to admit their mistake also when I asked them for the cause of the error.

IMHO.
Singtel Hi have online support - but I think cannot be too difficult for them, there is no model answer.

 

[gapboy]

IMHO.
Eh...i also did not sign up Singtel Hi !

eh i thought u did use singtel hi! ? did i miss something