Starhub Giga

[guyz92]

Giga's new set of prefix numbers are released. Better go get your free nice looking numbers quickly if you intend to get a Giga line, haa.

The new 8771 prefix is formerly allocated to vivobee.
Not considered new.

 

[WestGuy]

Nicest prefix so far is 8889? Got 8888 or not? Lol

 

[xmen]

Does giga have 5g?

 

[Iceman127]

Hi bros anyone know how to contact giga customer service by phone?

Received the new SIM card for port in, email confirmation port in successful and old SIM card no service, however found out giga SIM card cannot be detected by any phone i tired. Both phone show no SIM card detected.

Suspect is dead SIM card in arrival

Waited for live chat agent over 1 hour still waiting..
Regret using giga for its non existence help or customer service.

 

[xonix]

Hi bros anyone know how to contact giga customer service by phone?

Received the new SIM card for port in, email confirmation port in successful and old SIM card no service, however found out giga SIM card cannot be detected by any phone i tired. Both phone show no SIM card detected.

Suspect is dead SIM card in arrival

Waited for live chat agent over 1 hour still waiting..
Regret using giga for its non existence help or customer service.

MVNO is like that one, how else do you thing they can push the monthly sub so low ?
Try their Facebook bah...

 

[TitanSmall]

My sms suddenly not working. Now I can't get any incoming SMS. Anyone facing this?

I'm not a newly port in number

 

[sadboy]

My sms suddenly not working. Now I can't get any incoming SMS. Anyone facing this?

I'm not a newly port in number

New port incoming SMS must take 1-3 days before is start working.

 

[TitanSmall]

New port incoming SMS must take 1-3 days before is start working.

I'm not a new port in, as mentioned

Afternote: after chatting giga.. says most likely my phone problem cause if my sms down, I should be unable to send sms too. Was quite pissed because I did not change phone nor any settings. So I tried my sim on another phone and guess what.. it's working. Switched back, and worked again. So it looks like a user problem. Why my phone liddat pwn me... Sad..

 

[TsukiSG]

Submitted port-in request on Monday morning, Tuesday show port-in unable to process. Contacted agent, said port-in request not detected, and let me wait. Until today no news.

Anyone facing this issue previously?

 

[newfrog]

Submitted port-in request on Monday morning, Tuesday show port-in unable to process. Contacted agent, said port-in request not detected, and let me wait. Until today no news.

Anyone facing this issue previously?

no problem ported in this week. can't sign up via web so nearly gave up. sign up via app works. received SMS that sim card delivery next day. put in phone and number port over after midnight. all smooth

only negative is data usage in app is not accurate. voice and sms usage recorded correctly. 1st overnight data usage supposedly 400mb, next afternoon drop another 300mb. then no usage so far even when outside. hope no surprises later

 

[Kiwi8]

This giga, they always like to give their freebie data or talktime towards the end of the month, but it is useless for me whose lines renew on the 1st of the month.

I guess moral of the story is to make your new line's data renewal date to be around 25 to 28th of the month.

 

[Adi Dassler]

Giga giving all customers 2GB free, faster log in to redeem

 

[Kiwi8]

Giga giving all customers 2GB free, faster log in to redeem

Redeem or no redeem also not much difference for me since my renewal starts again on 1st June.

 

[cp4heir7di]

Hi I’ve been on giga for 3 days on my iPhone 11 and every time I’m on a call it drops to 3G and I can’t do anything on the phone. Is this normal?
Never had this issue with Singtel; can be on call and be surfing at 4G at the same time.

 

[i.Singaporean]

Hi I’ve been on giga for 3 days on my iPhone 11 and every time I’m on a call it drops to 3G and I can’t do anything on the phone. Is this normal?
Never had this issue with Singtel; can be on call and be surfing at 4G at the same time.

It's normal, Giga does not support VoLTE.

 

[badkham07]

anyone knows if i can port out from a MVNO to another? Basically i wanna port out from Gomo ($20 pan) to Giga ($10 plan). If so, will Gomo pro-rate my Jun's subscription?

 

[petricnah]

Hi, anyone encountered first day of renewal starts with O min of call time. Can't call or receive any call now. After checking transactions history, no payment deducted for the month of June.


Sent from NNPNT!

 

[hereiam7788]

anyone knows if i can port out from a MVNO to another? Basically i wanna port out from Gomo ($20 pan) to Giga ($10 plan). If so, will Gomo pro-rate my Jun's subscription?

most MVNOs have no pro-rated subscription one. any subscription before the next billing date paid will not be refunded one.

 

[newfrog]

can't find any info about multiple lines. do you have to log into each phone app with the same email? is app on each phone only showing its own usage or all lines? not so convenient if my account details visible to other users or they can alter my line plans. thx

 

[sadboy]

anyone knows if i can port out from a MVNO to another? Basically i wanna port out from Gomo ($20 pan) to Giga ($10 plan). If so, will Gomo pro-rate my Jun's subscription?

1. What happens if I want to terminate my plan?

Oh no, we are sorry to see you go! Please reach out to our 24/7 chat agents.

Please note that your termination or port-out process has to be started 3 days before your next plan renewal. There will be no refund for the next renewal if this 3-day window is missed or if there was a delay in port-out due to issues from the Telco you are porting to.

To find out more, please refer to our Terms & Conditions.