Starhub Giga

[TyL3r_DuRd3n]

was there such fiasco when telcos switching to 4G?

 

[Adi Dassler]

I got my switch from 4G to 5G plan.

Few questions:

1). Why there are now 2 lines for me to choose? Primary and secondary? Which one to choose as default?

2). Do i need to remove my old physical SIM card out of my phone now since no longer applicable?

3). How to tell if my plan is already on 5G? My phone still showing 4G?

 

[froztheart]

I got my switch from 4G to 5G plan.

Few questions:

1). Why there are now 2 lines for me to choose? Primary and secondary? Which one to choose as default?

2). Do i need to remove my old physical SIM card out of my phone now since no longer applicable?

3). How to tell if my plan is already on 5G? My phone still showing 4G?

What make and model is your device? Unless you have 2 SIM/eSIM cards, otherwise, why is there 2 options to choose from?
Of course you need to remove your old SIM card, since its no longer serviceable.
Provide your make and model of your device before anyone can further advise you.

 

[kazuki666]

Anyone on giga 5g network using Poco phones? Because I notice no Poco models are listed so I wonder really is it none are suitable...

 

[ahboy1990]

Anyone on giga 5g network using Poco phones? Because I notice no Poco models are listed so I wonder really is it none are suitable...

I using mix fold 3 and it auto upgrade into 5G plan network.

 

[shock]

Got the 5G physical sim yesterday. Pop into an iPhone 15 pro max. YouTube and google translate no internet connection. But browse EDMW no issue. Banking app working. SingPass working. Healthy365 working.

pop the same card into Samsung s23 FE. YouTube working, google translate working. So SIM card is not spoilt.

so what is wrong with YouTube and google translate not working on iPhone with the new 5G SIM card?

 

[sibeiTrolled]

An update on my 5G mess for anyone else that still do not have their 5G enabled despite having "supported" phone

- Ported in from Vivifi to Giga on 22nd May 2024
- No 5G when ported in and using their network
- Sent a "message" to the GIGA team
- No response for 1+ weeks, gave up on that.
- Message them on FB while providing them phone number + phone model following someone else who tried and reported back on this thread on 1st June 2024
- 5G finally active at around 5th Jun 2024. 7PM

 

[joel_winston]

I just found that the fair usage policy for the 1TB is 10 gb per day and the speed will slow to 1 mb. At this rate, the max data consume for the whole month is way less than 1TB. I didn't take in account for the roll over data.

 

[sohnice]

It took 5 days for esim giga 5G to appears on my phone.

 

[Kiwi8]

Knn I did not know Giga sometimes have this M1-like airplane mode problem, needed to trigger airplane mode on and off to get back connection.

 

[wwh5210]

Just found out that 5G isn't available on iPhone after signing up lol. They should indicate this upfront or so... Haiz... I should do more research the next time.

 

[Jurong640]

Just found out that 5G isn't available on iPhone after signing up lol. They should indicate this upfront or so... Haiz... I should do more research the next time.

I think I see somemore they indicated that. Their FAQ of supported handset also have indicated. Yes, annoying, but what to do, it's apple.

 

[wwh5210]

I think I see somemore they indicated that. Their FAQ of supported handset also have indicated. Yes, annoying, but what to do, it's apple.

Lol... I think telcos should indicate it somewhere upfront instead of hiding it under FAQ. This is a kind of dishonest act.

 

[froztheart]

Lol... I think telcos should indicate it somewhere upfront instead of hiding it under FAQ. This is a kind of dishonest act.

That's most companies modus operandi. Shouldn't be something new.

 

[dhanushka_7814]

Knn I did not know Giga sometimes have this M1-like airplane mode problem, needed to trigger airplane mode on and off to get back connection.

Have the same problem. Sometimes signal drops for a few seconds and reconnects. Informed Giga through messenger but they haven't even checked yet.

Haiz, just came out from this 5G saga (supported phone no 5G) and now this.

 

[marshy]

Previously, at my office desk location, 5G signal shows strong but can have no data connection. If load Speedtest app you see the Go circle in blue or red (never green). It means no data connection. Then you'd see 5G drop to 4G and back to 5G. This toggling will continue and data will only connect for a few seconds before dropping again. I will be forced to disable 5G SA when at my desk.

Took a video screen capture of this phenomena and sent to Giga and informing the postal code of location.

After 1.5 weeks. Now its resolved. Somehow. At my desk I would mostly be on 4G. No toggle to 5G with no data. And as I walk out to other location, 5G will toggle back in accordingly. So at least now I can leave 5G SA permanently on.

 

[sentri]

Strangely when my phone is on the 5G connection, SMSes can't come in. If I switch to 4G connection, all the SMSes flood in.

 

[Crimsom]

Strangely when my phone is on the 5G connection, SMSes can't come in. If I switch to 4G connection, all the SMSes flood in.

This 5g rollout Still seem v unstable at the moment

I guess i will continue using my 4g $15 plan first until issues resolved

 

[beast78]

Strangely when my phone is on the 5G connection, SMSes can't come in. If I switch to 4G connection, all the SMSes flood in.

Same! I spent like 1 hour trying to troubleshoot what happened to my incoming SMS.
End up if I just switch back to 4G from 5G then no issues.
KNN so I can't use 5G and then receive OTP until they resolve this s**t.

 

[dynlim]

If you search the thread, the answer is no.

Thanks…

now requested to port out due to their 5G not available on an iPhone… and they rejected the request and claims that the ID are mismatch… both side using SingPass for the application.

Very sad and make this trouble to my own