Starhub Giga

[sibeiTrolled]

yes by port out referring to port in to another telco. The new telco say id mismatch. There is no change in ID. Tried many times to reach out to giga, no reply. Facebook, whatsapp, website, email... all no reply. Any advice? Read online someone suggest complain to imda, i doubt imda will do anything

Ok, I would suggest you do these steps first

1- ensure that the line is existing on giga and you have the last paid bill
2- line is still active
3- keep screenshots of contact as this will prove that giga failed to reach out despite the ongoing call for help
4- contact imda and provide some information first then wait for them to get back to you. I think this is their email info@imda.gov.sg

 

[ch1234]

yes by port out referring to port in to another telco. The new telco say id mismatch. There is no change in ID. Tried many times to reach out to giga, no reply. Facebook, whatsapp, website, email... all no reply. Any advice? Read online someone suggest complain to imda, i doubt imda will do anything

Hi, check if your family member problem solved? I am facing the same problem also.

 

[ch1234]

I have ported 3 numbers from Starhub to Giga in February last year. Until now the app still say porting in progress. The 3 numbers show in the app is not my port in numbers but I am able to receive calls on gigs sim card when people call my old numbers . Anyone face this issue before?

 

[sibeiTrolled]

Until now the app still say porting in progress.

What app? Giga or Starhub app?

The 3 numbers show in the app is not my port in numbers but I am able to receive calls on gigs sim card when people call my old numbers

Dosen't that means you have ported already?

Have you tried to login to giga website or giga app with your own number

Is starhub still charging you?

 

[Chisel]

I have ported 3 numbers from Starhub to Giga in February last year. Until now the app still say porting in progress. The 3 numbers show in the app is not my port in numbers but I am able to receive calls on gigs sim card when people call my old numbers . Anyone face this issue before?

Try swipe down from the middle of the Giga app page to refresh the page. Does it now show the old number?

 

[ch1234]

Yes, ported already. Have been using my old number on Giga Sim card. But app still did not reflect on my old number nut the temporary number.

Have been trying to connect the CSO but not successful

 

[ch1234]

Try swipe down from the middle of the Giga app page to refresh the page. Does it now show the old number?

No, Uninstall and reinstall. Still same, only see temporary number

 

[froztheart]

No, Uninstall and reinstall. Still same, only see temporary number

Yes, ported already. Have been using my old number on Giga Sim card. But app still did not reflect on my old number nut the temporary number.

Have been trying to connect the CSO but not successful

Perhaps share a screenshot of what you are seeing on your GIGA app then we can better advise?

Tried contacting GIGA CS on FB yet?
They are more responsive there, though "better" is in comparison with other GIGA CS channels.

 

[Kiwi8]

I have ported 3 numbers from Starhub to Giga in February last year. Until now the app still say porting in progress. The 3 numbers show in the app is not my port in numbers but I am able to receive calls on gigs sim card when people call my old numbers . Anyone face this issue before?

I think this is the norm....

Normally the number gets ported in first, so usage-wise there is no issue with receiving calls and sms using your ported in number. But the display on the app will still show the new temporary number for a while. After that it will display the ported in number, maybe after a month or two months or so.

And for me, whenever I redeem the free data packages that Giga gave out from time to time, that message would still contain the temporary number and never the ported in number.

 

[highsulphur]

App keeps hanging this morning. Damn jialat

 

[physistry]

Anyone knows if the new poco x7 pro, or xiaomi 15 can be used with Giga's VOLTE? I have been using Oneplus 7t and not able to connect to Volte to make or receive calls over the last few months - device incompatible apparently.

I tried chatting with their CSO but was informed the new poco and xiaomi doesnt support because its not listed in their website https://www.giga.com.sg/FAQs_Details.aspx?QuestionId=4938.

 

[Kiwi8]

Anyone knows if the new poco x7 pro, or xiaomi 15 can be used with Giga's VOLTE? I have been using Oneplus 7t and not able to connect to Volte to make or receive calls over the last few months - device incompatible apparently.

I tried chatting with their CSO but was informed the new poco and xiaomi doesnt support because its not listed in their website https://www.giga.com.sg/FAQs_Details.aspx?QuestionId=4938.

The unofficial support is a lot more than their official list of phones, so u can just try, or to ask in the specific phone thread in the Xiaomi User Group forum if any of those users subscribe to Giga.

If VOLTE really does not work then port out lor.

Anyway for most Xiaomi phones and Poco phones, there is a code sequence to input to force activate VOLTE on the phone to ignore the specific sim card settings.

 

[uncle_josh]

This only work for Xiaomi/Redmi phones.

You only need to do this if you don't have the option to enable VoLTE and Wi-Fi calls.

Disable VoLTE check: *#*#86583#*#*
Disable VoWiFi check: *#*#869434#*#*

Once disabled, go into the respective SIM card settings and enable VoLTE and Wi-Fi calls .

 

[Fellowes]

Giga upsize their 5G plan again with more ASEAN roaming data and add international roaming, GOMO 5G lilely still be monitoring and cooking something too.

 

[froztheart]

Giga upsize their 5G plan again with more ASEAN roaming data and add international roaming, GOMO 5G lilely still be monitoring and cooking something too.

Until GOMO's cooked.

 

[thekh21]

Now then auto upsiz. data,when others 100g for less than 10d

 

[EveMuffins]

I'm going to downgrade my $12 150gb plan to the $10.19 100gb plan.

 

[darr]

Till now only give upsize local data and asean data (and only 2gb).

Been with Giga for years. Thinking switching to Eight.

 

[froztheart]

Till now only give upsize local data and asean data (and only 2gb).

Been with Giga for years. Thinking switching to Eight.

Just switch, both under SH anyways.
Which one provide better value/deals, just go.

 

[sibeiTrolled]

Thinking switching to Eight

JUST DO IT!

The port over is realy quick, cause it is literally SH to SH

But if you find SH coverage lacking, better to go with other provider