My IDD calling (all options, use 008, 018, + etc got KO suddenly. First month was ok. Then when the monthly billing happen for second month, IDD gone. Inside app can see that 200m free IDD is left. But when I dial, it immediately says "call ended".
I tried app support they take super long to respond + not resolve yet. Went to NEX they say cannot do anything about Star plan, only app support. The guy was quite rude as if swatting away a fly. Also cannot port to another non-star plan. When I said does that mean switch to another provider he says Yes!
Tell me about it. The experience in the shop was terrible when the staff knew that one was asking about the star plan. Not only the staff, but also the call centre. They direct me to the chat function. My experience with the chat function was nothing short of disappointment.
din do my research and signed up star plan with iPhone 16 pro max installment scheme last Friday.
1. I did not know that I need to key in cis code via promo code and obviously I din do so during signing up. Ask whether they can let me change plan after sign up, the chat rep replied no.
2. I received an email on the day u signed up that my SIM card was ready for collection and to be collected before 4th Oct. Went down to nex and to my horror, the staff kept telling me that they couldn’t attend to me for star plan and told me that there was no SIM card for collection and the collection should be on the date when the phone was ready for collection. Asked me to use the chat function.
3. Managed to get someone from the chat function and I questioned him on the conflicting instructions, the rep could read the email I screenshot as “collect on 4th Oct instead of by 4th Oct.” When I told him that it was not supposed to be this way, he told me that someone will email me regarding the collection date. Subsequently I finally received an email 3 days later to inform me that the SIM card will be ready on the phone collection date which is this Friday.
I am porting in from M1 and reading so much issues some had on porting in, I hope I dun get the same issue and I hate to use the chat function.
