ViewQwest Fiber Broadband Official Thread - Part 5

[koreanlover]

Just received email about some migration on 23rd. I didnt receive ANY modem. Wtf they talking about.

I only received mine 1-2 days before the migration date.

 

[littleredboy]

Migration on 23rd mah, now only 17?
SK still no connection..........

 

[littleredboy]

Seems like SK area still down zzzzzzzzz
They say rebates subject to approval.
Well, I aint paying for downtime.

 

[jackycar]

Seems like SK area still down zzzzzzzzz
They say rebates subject to approval.
Well, I aint paying for downtime.

please update if you are able to get rebates? that would be a first for me in years of knowing VQ.

my VQ was down only for that few minutes. after that it went up again. did you try using Google DNS? seems that the bulk of people here having issues are using VQ DNS.

I'm also in SK btw

 

[HWZ1973]

It's down again now!

 

[ZhuTou!]

Mine never down before but im new to vq la about 1 mth
I use google dns all the way
I think vq dns not stable
Keep seeing ppl down here

Sent from Redmi 10X Pro using GAGT

 

[jackycar]

Mine never down before but im new to vq la about 1 mth
I use google dns all the way
I think vq dns not stable
Keep seeing ppl down here

Sent from Redmi 10X Pro using GAGT

I'm using Google dns also, and never had an outage except the other day when everyone was down, I was down for like 2 or 3 mins.

Don't understand why ppl insist on using vq dns

 

[littleredboy]

I'm not an IT guy, duuno whats google dns or something.
They sent a technician down today, fixed stuff, had it going good then now down again.

 

[littleredboy]

please update if you are able to get rebates? that would be a first for me in years of knowing VQ.

my VQ was down only for that few minutes. after that it went up again. did you try using Google DNS? seems that the bulk of people here having issues are using VQ DNS.

I'm also in SK btw

They gave me rebates before as mine was down for 1 week.
They told me could be my problem.
I say send a technician down, if its my fault, i pay his labour fees.
End up the technician said its something on their backend, he cant fix it for me on-site. He had to call his guy to do something. Took quite long forgot.

1 week rebated.

 

[jackycar]

I'm not an IT guy, duuno whats google dns or something.
They sent a technician down today, fixed stuff, had it going good then now down again.

Just Google how to change your router dns to Google dns or cloudflare dns. Will take u at most 1 or 2 mins

Basically use google's dns u will have a lot less problem with outages and disconnection on VQ.

 

[jackycar]

They gave me rebates before as mine was down for 1 week.
They told me could be my problem.
I say send a technician down, if its my fault, i pay his labour fees.
End up the technician said its something on their backend, he cant fix it for me on-site. He had to call his guy to do something. Took quite long forgot.

1 week rebated.

Ya but if u didn't challenge them so confidently they won't do anything haha that's vq for u.

Most people not confident enough to say not their fault cause they not so pro haha

 

[littleredboy]

I just do simple remedy, on off modem router, restart computer, all the usual self remedy.
So i didnt believe it was my fault. But oh well seems like internet is fine now. Yes did the google dns thing. Didnt notice a difference but i'll see. Thanks anyway

 

[jackycar]

I just do simple remedy, on off modem router, restart computer, all the usual self remedy.
So i didnt believe it was my fault. But oh well seems like internet is fine now. Yes did the google dns thing. Didnt notice a difference but i'll see. Thanks anyway

U won't notice a difference as there isn't one in speed.

But vq dns server always goes down frequently, thus u see all the outages here.

Wont get that with Google dns

 

[ZhuTou!]

I'm using Google dns also, and never had an outage except the other day when everyone was down, I was down for like 2 or 3 mins.

Don't understand why ppl insist on using vq dns

Alot of user duno what is google dns including me
All the while im using MR, m1 etc, just setup router and good to go
Its only when i wanna switch to vq, start to read this thread then i know what is google dns

I think its quite common ba
Lesser ppl will read abt networking stuffs

Sent from Redmi 10X Pro using GAGT

 

[giraffey]

Alot of user duno what is google dns including me
All the while im using MR, m1 etc, just setup router and good to go
Its only when i wanna switch to vq, start to read this thread then i know what is google dns

I think its quite common ba
Lesser ppl will read abt networking stuffs

Sent from Redmi 10X Pro using GAGT

The problem with DNS servers offered by ISPs (this is across all ISPs globally) is that they can be slower, slower to refresh DNS records, less reliable and less secure. No matter what one's ISP is, I will always recommended to use 3rd party DNS.

 

[ZhuTou!]

Btw google dns need to set in router?
I set pc only for now
I using ap so i have 2 routers

Sent from Redmi 10X Pro using GAGT

 

[giraffey]

Btw google dns need to set in router?
I set pc only for now
I using ap so i have 2 routers

Sent from Redmi 10X Pro using GAGT

If set on the router, it means all devices connecting to the internet will use the DNS configured if these devices configure the DNS as automatically get from router. The DNS is normally configured on the main router.

If you set on the device such as PC, it will not take the DNS from the router, and will use the configured one.

 

[littleredboy]

Huh?
So setting dns on computer does nothing?
What about other programs using internet? Does the dns affect their speed?

 

[jackycar]

Btw google dns need to set in router?
I set pc only for now
I using ap so i have 2 routers

Sent from Redmi 10X Pro using GAGT

set at router level better i believe, then ALL your connected devices will auto use the Google DNS.

I just did a comparison between Google (8.8.8.8) and Cloudflare (1.1.1.1) dns. seems cloudflare ping is consistently lower (3ms vs 6ms).

https://imgur.com/gallery/38ynTLw

setting Cloudflare as default and Google as secondary now

 

[jackycar]

Huh?
So setting dns on computer does nothing?
What about other programs using internet? Does the dns affect their speed?

set on computer is fine too, computer overwrites whatever is set at router level, but u set at router, if your computer is set to 'auto dns' it should follow the router setting too