VIVIFI

[glstunner]

MR also worse, riding on M1 network...think twice

 

[DynamiteZerg]

Some feedback - upon activation, unable to receive Otp for maybank and singlife. Send a request via their online feedback form and I managed to receive Otp from these 2 financial institutions after 2 days but I wonder if it was resolved by the techs as I didn't receive any reply from vivifi

2 weeks later. I realised that I was unable to receive Otp from ezbuy and singpost. OK fine, I submit a request again (pending their resolution) and I need to elaborate on the issue in response to their long questionnaire (indoor/outdoor/whether signal bar full/date and time etc)

Today really frustrated becoz I was unable to send out sms as my quota of 100 has been used up which I'm skeptical of it as I'm sure I did not use that much unless all incoming smses are counted. So nevermind I purchased the booster but after my purchase the booster is reflected in my account but I still cannot send out the smses. Bloody hell, no hotline no live chat so I got to wait for their response via email.

Think I wil port out to MR after this

Posted from PCWX using VOG-L29

Did you try turning on airplane mode and then turn it off to see if it works? Or trying rebooting your phone.

 

[lurker88]

I didn't switch on/off airplane but reboot many times but no use. Just received my amex card and couldn't receive otp as well. Sian..

Posted from PCWX using VOG-L29

 

[lurker88]

MR also worse, riding on M1 network...think twice

Wife using MR le. So far so good. Able to receive Otp or at least from those I couldnt

Posted from PCWX using VOG-L29

 

[hfngshnll]

I didn't switch on/off airplane but reboot many times but no use. Just received my amex card and couldn't receive otp as well. Sian..

Posted from PCWX using VOG-L29

sms is sent thru cellular network, not the data links.

all the number porting information maintained by a 3rd party central database company. you ported from which vendor ?

i ported from singtel combo2 to singtel 12mths sim only plan to vivifi lite. all my critical essential otp sms were ok from day 1. almost 5 months now, so far so good.

 

[lurker88]

sms is sent thru cellular network, not the data links.

all the number porting information maintained by a 3rd party central database company. you ported from which vendor ?

i ported from singtel combo2 to singtel 12mths sim only plan to vivifi lite. all my critical essential otp sms were ok from day 1. almost 5 months now, so far so good.

From M1.

Posted from PCWX using VOG-L29

 

[Spirax]

From M1.

Posted from PCWX using VOG-L29

For port-in from other network, apn settings need to be update too

 

[Synnexo]

I didn't switch on/off airplane but reboot many times but no use. Just received my amex card and couldn't receive otp as well. Sian..

Posted from PCWX using VOG-L29

Maybe can try to reset network settings?

 

[lurker88]

Tks for the proposed remedies. Decided to port out. The competencies of the CSOs (if they are even fitted to be called one) is primarily the reason.

Already asked them to check why my 100 smses (plan) and additional 100 smses (booster) used up so fast within a day when I only sent out less than 20 smses for the month. They took 1 day to repeat what I have said (that I have used up my quota)

Will try MR since I came from M1 and I am willing to accept lousy reception than vomiting blood trying to communicate with vivifi using email. At least the CSO of MR called me to explain wrt to my enquiry (if having to place the $100 deposit) previously

Posted from PCWX using VOG-L29

 

[DynamiteZerg]

sms is sent thru cellular network, not the data links.

all the number porting information maintained by a 3rd party central database company. you ported from which vendor ?

i ported from singtel combo2 to singtel 12mths sim only plan to vivifi lite. all my critical essential otp sms were ok from day 1. almost 5 months now, so far so good.

Same here, no issues. Ported to Vivifi from TPG. OTP SMS works. No funny SMS usages etc.

 

[DynamiteZerg]

Tks for the proposed remedies. Decided to port out. The competencies of the CSOs (if they are even fitted to be called one) is primarily the reason.

Already asked them to check why my 100 smses (plan) and additional 100 smses (booster) used up so fast within a day when I only sent out less than 20 smses for the month. They took 1 day to repeat what I have said (that I have used up my quota)

Will try MR since I came from M1 and I am willing to accept lousy reception than vomiting blood trying to communicate with vivifi using email. At least the CSO of MR called me to explain wrt to my enquiry (if having to place the $100 deposit) previously

Posted from PCWX using VOG-L29

Could it be you have some app(s) using SMS without your knowledge?

 

[007Mi6]

Could it be you have some app(s) using SMS without your knowledge?

Probably this case.

What phone is being used here? Maybe can share and Google for answers..

 

[lurker88]

Vivifi is investigating so I shall wait for their update. Btw, Iast I checked, I have already incurred $2.65 (sms pay per use). Using huawei p30 pro

Posted from PCWX using VOG-L29

 

[mosmos]

Could it be you have some app(s) using SMS without your knowledge?

I wonder is it iPhone or Xiaomi, always sending SMS for activation.

I port into vivifi end jan and my xiaomi mi note 10 sent abt 25 sms for activation bec i put in a new sim card, almost used up my prorated sms quota.

 

[Synnexo]

I wonder is it iPhone or Xiaomi, always sending SMS for activation.

I port into vivifi end jan and my xiaomi mi note 10 sent abt 25 sms for activation bec i put in a new sim card, almost used up my prorated sms quota.

iPhone should only send one sms for imessage & Facetime activation & may incur charges.

 

[lurker88]

So that's their resolution on the failed OTP. Guess I have to suffer another round of referrals between agencies. Now waiting for their reply on the smses

Posted from PCWX using VOG-L29

 

[hfngshnll]

iPhone should only send one sms for imessage & Facetime activation & may incur charges.

can any security settings in ios or android block such hijacking of phones to send out such sms without even letting the user know ?

 

[Synnexo]

can any security settings in ios or android block such hijacking of phones to send out such sms without even letting the user know ?

For Android, u can check the setting at apps & notifications to see which app is accessing the SMS app. For iOS, there is no option for that. The only setting to look out probably is to set "Send as SMS" to off.

Other bros can help if I get this incorrect.

 

[nel66778]

receive sim card on 15feb,felt data use charge more than previous telco.
today receive bill $11.59 .
But i sign up the promotion plan is 6gb $8.50
Half month should not be more than $5
Any friend facing this?
Or you only charge with TRUE prorate price.

 

[hfngshnll]

receive sim card on 15feb,felt data use charge more than previous telco.
today receive bill $11.59 .
But i sign up the promotion plan is 6gb $8.50
Half month should not be more than $5
Any friend facing this?
Or you only charge with TRUE prorate price.

i did not receive any billing for 1st pro rated month. the 2nd month i receive billing was for 1st month pro rate + 2nd month full. 5 months now, no billing issues for me.