VIVIFI

[Ulupandan]

Here... under Share Plan - 100KB...

https://help.vivifi.me/hc/en-us/articles/360053349974-Terms-Conditions

do you know if the block size is same for each of the other telcos ? Thanks

 

[gapboy]

Collected Vivifi SIM card yesterday, was activated and able to use.
Submitted port-in request at the point of ordering but this morning my Vivifi accounted indicated port-in failed.
Now my Vivifi SIM seemed to be deactivated, has no signal. Carrier indicated as "no service".
Anyone can advise?

Porting in from Singtel CIS plan. Do I need to submit any ID to Vivifi?

I assume your plan is not corporate plan but individual CIS under your name not others?

My MNP status is now showing as "Failed". What do I do next?​

If your previous MNP request failed due to eg. wrong details being submitted or if you have contacted your existing Telco to resolve the outstanding issue, you may trigger the MNP request again by logging in to your VIVIFI account and selecting Manage > Number Change.

Please remember to submit the Mobile Number Porting request as porting can only happen if the request is submitted. Click here for more info on number change.




https://help.vivifi.me/hc/en-us/articles/360058442513-FAQ-on-Mobile-Number-Porting-MNP-

 

[roborovsky]

I assume your plan is not corporate plan but individual CIS under your name not others?

My MNP status is now showing as "Failed". What do I do next?​

If your previous MNP request failed due to eg. wrong details being submitted or if you have contacted your existing Telco to resolve the outstanding issue, you may trigger the MNP request again by logging in to your VIVIFI account and selecting Manage > Number Change.

Please remember to submit the Mobile Number Porting request as porting can only happen if the request is submitted. Click here for more info on number change.




https://help.vivifi.me/hc/en-us/articles/360058442513-FAQ-on-Mobile-Number-Porting-MNP-

Yes, mine is corporate individual plan.
Wondering why port-in failed.
Have already submitted another port-in request.
Anyone else has encountered same issue?

 

[gapboy]

Yes, mine is corporate individual plan.
Wondering why port-in failed.
Have already submitted another port-in request.
Anyone else has encountered same issue?

usually owner information is incorrect or some previous telco issue due to billings or contract

 

[roborovsky]

usually owner information is incorrect or some previous telco issue due to billings or contract

Realised Singtel billing is 1-31 Jan payable in mid Jan. I'm requesting to port over on 3 Jan. So maybe they deemed that there's outstanding bill. Have just made payment to Singtel. Let's see how it goes.

At the moment my Vivifi SIM is still "No service". Can't used at all.
Shouldn't there be a temporary number assigned so that I can use the service while waiting for them to settle the port over issue?
Was using the temporary number yesterday until this morning got the No service issue.

 

[gapboy]

Realised Singtel billing is 1-31 Jan payable in mid Jan. I'm requesting to port over on 3 Jan. So maybe they deemed that there's outstanding bill. Have just made payment to Singtel. Let's see how it goes.

At the moment my Vivifi SIM is still "No service". Can't used at all.
Shouldn't there be a temporary number assigned so that I can use the service while waiting for them to settle the port over issue?
Was using the temporary number yesterday until this morning got the No service issue.

oic ... i guess you should contact vivifi again to activate the temp number since it is down

 

[Teo Ming Ern]

Yes, mine is corporate individual plan.
Wondering why port-in failed.
Have already submitted another port-in request.
Anyone else has encountered same issue?

No leh... maybe some typo? Mine was CIS under Singtel and I ported over without issue...

 

[Teo Ming Ern]

Realised Singtel billing is 1-31 Jan payable in mid Jan. I'm requesting to port over on 3 Jan. So maybe they deemed that there's outstanding bill. Have just made payment to Singtel. Let's see how it goes.

At the moment my Vivifi SIM is still "No service". Can't used at all.
Shouldn't there be a temporary number assigned so that I can use the service while waiting for them to settle the port over issue?
Was using the temporary number yesterday until this morning got the No service issue.

That might be it... cos my bill was paid via Giro... so no issue with payment...

 

[roborovsky]

That might be it... cos my bill was paid via Giro... so no issue with payment...

My Singtel bill was also by giro but bill cycle due mid month. That's why there's outstanding bill, affecting the port over. So I made payment online this morning.
Now all settled, porting successful.

Thanks all here for your help.

 

[gapboy]

"Ring in the new year with VIVIFI Binge. 50GB at $18 Forever. No 12-months limitation. You get 50GB, 300mins and 300sms at $18/mo for as long as you are with us. Sign up/Port-in now! Offer ends 12 Jan."

 

[Kitaro9202]

Since vivifi under singtel how it the signal

Tpg underground and condo kinda of cmi

 

[gapboy]

Since vivifi under singtel how it the signal
Tpg underground and condo kinda of cmi

Signal same as singtel... As you mentioned same network just minus volte which is not enabled..


S21u silver

 

[Kitaro9202]

Just port over to vivifi

How long does it take to confirm the correct document and send the sim card is ready fot collection?

 

[gapboy]

Just port over to vivifi

How long does it take to confirm the correct document and send the sim card is ready fot collection?

I guess you mean you have apply a online if not you cannot port over w/o a SIM, Email of Self collect comes in in few hours and then you decide where you want to collect the SIM if delivery also depends on what you choose. ? Once you collect sim and activate port over usually in 1-2 business day

 

[Kitaro9202]

Yesterday night just recieve the email guess i can collect tomorrow liao

 

[hereiam7788]

My Singtel bill was also by giro but bill cycle due mid month. That's why there's outstanding bill, affecting the port over. So I made payment online this morning.
Now all settled, porting successful.

Thanks all here for your help.

my experience so far with all the 3 telcos and port to MVNO is that dun use giro to pay. So even if the upcoming bill is not generated yet the port out will still be successful.

 

[jansen chan]

Freaking Sim card collection is FOS. Wanna change to delivery also cannot. Drove 3 collection point at right timing but no one there. Friend's car also got fine by security guard.

No hotline to call. Submit a request hv to wait 3 days for reply.

Now wondering if I made the wrong choice porting to them...

 

[vsvs24]

Freaking Sim card collection is FOS. Wanna change to delivery also cannot. Drove 3 collection point at right timing but no one there. Friend's car also got fine by security guard.

No hotline to call. Submit a request hv to wait 3 days for reply.

Now wondering if I made the wrong choice porting to them...

You sure you go to the collection point at the specific date and time range stated on the website ? I have collected twice and both times they are there.

3 collection points at the right date and time all not there a bit......

 

[gapboy]

i collected at BV MRT and no issues i seen the chinese lady standing

 

[jansen chan]

You sure you go to the collection point at the specific date and time range stated on the website ? I have collected twice and both times they are there.

3 collection points at the right date and time all not there a bit......

Confirmed triple guarantee. Even took photo with my watch & send to them.

The first at Bishan maybe can suspect timing, but second & third jurong/Serangoon made sure timing is correct.