VIVIFI

[lemontea85]

what you can do is to sign up on website first. receive/collect your sim card but dont activate sim card until your contract ends.
singtel will charge a bill for that few days of usage but after a few months they will pro rate and return you the amount by cheque. (i didn't even told them they over charge me for that few days)

Oh even for Singtel sim-only plan, they pro-rate? I thought for sim only plan there is no proration so I didn’t want them to bill me an entire month of $35.34 for a few days of usage

Singtel website says that
“If the SIM Only Plan is terminated before the expiry of the 12-month minimum subscription period by the customer for any reason whatsoever, or by Singtel Mobile as a consequence of any breach by the customer of any of the obligations or duties of the customer, the entire month’s fees will still be payable and early termination charges will apply on the unfulfilled balance of the 12-month minimum subscription period. Early termination charges will also apply if there is a change plan within the 12- month minimum subscription period. There are no early termination charges to change instrument from SIM Only Plan to any Combo Mobile plan at any time during the 12-month minimum subscription period, but all free data/talktime/SMS/MMS will be terminated”

so technically as long as I paid until the full 12 months to 16 Mar. it should be ok even if I terminate it a few days earlier?

 

[vsvs24]

Oh even for Singtel sim-only plan, they pro-rate? I thought for sim only plan there is no proration so I didn’t want them to bill me an entire month of $35.34 for a few days of usage

Singtel website says that
“If the SIM Only Plan is terminated before the expiry of the 12-month minimum subscription period by the customer for any reason whatsoever, or by Singtel Mobile as a consequence of any breach by the customer of any of the obligations or duties of the customer, the entire month’s fees will still be payable and early termination charges will apply on the unfulfilled balance of the 12-month minimum subscription period. Early termination charges will also apply if there is a change plan within the 12- month minimum subscription period. There are no early termination charges to change instrument from SIM Only Plan to any Combo Mobile plan at any time during the 12-month minimum subscription period, but all free data/talktime/SMS/MMS will be terminated”

so technically as long as I paid until the full 12 months to 16 Mar. it should be ok even if I terminate it a few days earlier?

It is clearly stated.

Singtel website says that
“If the SIM Only Plan is terminated before the expiry of the 12-month minimum subscription period by the customer for any reason whatsoever, or by Singtel Mobile as a consequence of any breach by the customer of any of the obligations or duties of the customer, the entire month’s fees will still be payable and early termination charges will apply on the unfulfilled balance of the 12-month minimum subscription period. Early termination charges will also apply if there is a change plan within the 12- month minimum subscription period. There are no early termination charges to change instrument from SIM Only Plan to any Combo Mobile plan at any time during the 12-month minimum subscription period, but all free data/talktime/SMS/MMS will be terminated”

 

[FlyGuardX]

pro rate is after contract ends. they charge me full first and return me the excess by cheque

 

[o2atom]

When porting in from MyRepublic to Vivifi, should I choose M1 or MyRepublic? I read that some people encountered problem when choosing MyRepublic.

 

[lemontea85]

It is clearly stated.

Singtel website says that
“If the SIM Only Plan is terminated before the expiry of the 12-month minimum subscription period by the customer for any reason whatsoever, or by Singtel Mobile as a consequence of any breach by the customer of any of the obligations or duties of the customer, the entire month’s fees will still be payable and early termination charges will apply on the unfulfilled balance of the 12-month minimum subscription period. Early termination charges will also apply if there is a change plan within the 12- month minimum subscription period. There are no early termination charges to change instrument from SIM Only Plan to any Combo Mobile plan at any time during the 12-month minimum subscription period, but all free data/talktime/SMS/MMS will be terminated”

yea. I just wasn’t sure what’s the recovery fee. Thanks! I checked my Singtel service agreement and the recovery fee is the subscription up till the 12 months which I have already paid for. So there should not be additional charges on top of this.

 

[lemontea85]

Hello! Anyone can help. Port over to vivifi. Failed. Now my Singtel SIM card has no signal and the vivifi one can’t work

I submitted the porting again. Any idea what else I can do?

I login my Singtel portal and the line not listed under there already ler. Now my line MIA? Omg

Thanks

 

[gapboy]

Hello! Anyone can help. Port over to vivifi. Failed. Now my Singtel SIM card has no signal and the vivifi one can’t work

I submitted the porting again. Any idea what else I can do?

I login my Singtel portal and the line not listed under there already ler. Now my line MIA? Omg

Thanks

contact vivifi support? not much can do atm .. why did it failed? did you follow the port over guidelines?

 

[luei74]

Hello! Anyone can help. Port over to vivifi. Failed. Now my Singtel SIM card has no signal and the vivifi one can’t work

I submitted the porting again. Any idea what else I can do?

I login my Singtel portal and the line not listed under there already ler. Now my line MIA? Omg

Thanks

Did you submitted the porting request from the website?

 

[lemontea85]

contact vivifi support? not much can do atm .. why did it failed? did you follow the port over guidelines?

I contacted Liao.

yup I have no outstanding bills etc under Singtel already. When I login Singtel portal the number not listed there. So by right should work ler.

All the details are correct. I submitted change of name during port in. Everything is correct. But just not sure why.

Even the vivifi temp line is not working. Cos if failed I would be able to use the temp line ya? But mine also cannot.

If success port in should receive SMS ya? I also got no SMS now damn jialat. Cos need the line for work. Haiz

 

[lemontea85]

Did you submitted the porting request from the website?

Yup. It shows failed. I submitted it again with the same details.

even the vivifi temp line is not working!

 

[luei74]

Yup. It shows failed. I submitted it again with the same details.

even the vivifi temp line is not working!

Should port it on Friday, at least got two days buffer just in case any hiccups

 

[lemontea85]

Should port it on Friday, at least got two days buffer if any hiccups

Oh I thought weekdays got issues they can reply me. Because they are closed during weekends. Haha now I’m so dead because I need the line for work. Omg.

the worst thing is both cards not working. Singtel shows no service. Vivifi shows vivifi but can’t use at all. No data. Can’t call etc. haiz

UPDATE: Received vivifi welcome SMS at 10am to inform the successful port over. And all the rest of the services are working once restarted phone. Vivifi account still shows temp number. Maybe need to wait for them to update.


But ya, so when their system shows failed doesn’t mean failed I think. And also there will be a down time during the migration. It only started working after I receive the SMS even when the SIM card is with service.

 

[FlyGuardX]

they only do port in on weekdays. weekend they don't do. downtime is usually one day. should be up close to 11am the next day of port in.

 

[anthonygreenisreal]

Anyone opted for the $5 Sim card delivery?
I signed up for the 80GB for $18 deal on 27th Feb. Until now still haven't receive the sim card. The delivery is supposed to be 2 working days.
If i cannot activate the sim and port over by 07th March then i cannot get the 80GB and only get the 50GB instead.

Can I write in to request for the 80gb if such is the case that the delay is due to the delivery?

 

[s330063]

Anyone opted for the $5 Sim card delivery?
I signed up for the 80GB for $18 deal on 27th Feb. Until now still haven't receive the sim card. The delivery is supposed to be 2 working days.
If i cannot activate the sim and port over by 07th March then i cannot get the 80GB and only get the 50GB instead.

Can I write in to request for the 80gb if such is the case that the delay is due to the delivery?

thought u need to choose a delivery date and time?

 

[anthonygreenisreal]

thought u need to choose a delivery date and time?

date and time is only for self collection. For singpass signup delivery cannot choose.

Delivery is 2 working days and 3 if they are busy.

 

[lemontea85]

Anyone opted for the $5 Sim card delivery?
I signed up for the 80GB for $18 deal on 27th Feb. Until now still haven't receive the sim card. The delivery is supposed to be 2 working days.
If i cannot activate the sim and port over by 07th March then i cannot get the 80GB and only get the 50GB instead.

Can I write in to request for the 80gb if such is the case that the delay is due to the delivery?

I signed up on 28 Feb. Received the SIM card on 01 Mar.

 

[anthonygreenisreal]

Don't know why so many problem with Vivifi, my port in failed yesterday night eventhough I followed the instruction step by step. damn piss off.

 

[lemontea85]

Don't know why so many problem with Vivifi, my port in failed yesterday night eventhough I followed the instruction step by step. damn piss off.

Eh I also! But for my case even though it shows failed. It’s still successful ler. I woke up at 6am. It shows failed. Changed SIM card got service but cannot use (only can receive incoming SMS). filed a support ticket at 6.30am. Then waited until 10am then vivifi service is up and got sms say port over successful but their portal still say fails not sure if the port over got downtime or is it they act on my ticket.

your vivifi SIM card got service?

 

[BenziT]

Does vivifi has pay as you roam? Cannot seem to find any information on this. Thanks