I purchased a Mi TV 60", sometime in mid March, used 65daigou to help purchase and ship the TV from China over to Singapore and it arrived about 2 weeks ago, along with the sound bar and subwoofer.
After having to painstakingly remove the wooden frames that 65daigou had installed for me to protect the TV during shipment, I was excited to start plugging the cables in. I'm pretty familiar with the process as I have read many Chinese blogs and reviews on how others have unboxed all the way to setting up the TV and installing other apps on it.
Unfortunately, things were not going to go smooth for me this time round. After plugging everything in, I was getting a "black screen of death". While the sound bar had power lights, responded to the action buttons that I pressed on, and amidst my random clicking, managed to start some music and it was blasting the music out from the sound bar. The only issue is that the TV screen continued to show me nothing but a black screen.
I then tried many combinations of swapping the power cable to another electric source, tighten and ensured the power cable and Mi Port cables are plugged correctly, etc but to no avail. Contacted Xiaomi Support in China directly, sent them photos, explained the steps and symptoms I have taken and seen and they suspected it may be a TV screen defective issue and requested for me to ship it back for their checks.
Saddened with the problem that I'm facing and to make things worse, I have thrown away the boxes that came with the TV. It is going to be a problem packing it, not to say shipping it back which based on my logistics friend, is likely to cost S$700-800 minimally via sea freight one way. Then comes other potential issues such as possible damage during shipment, my inability to be present at the Xiaomi after sales support office for them to check/repair/replace, which was what Xiaomi support agents told me that I have to be present.
I then left the power running. After a few hours, I was shocked to suddenly see a blue screen showing up on the TV screen. Of course, I was extremely happy and immediately followed instructions on screen to pair my remote control and finished the setup of the TV. It all worked fine until I turned it off to test if I can turn it back on again. The happiness was short-lived and I was since unable to turn it back on.
I have tried looking for local Xiaomi TV sellers and other TV shops to see if anyone was willing to take a look and perform any repairs if possible. Unfortunately, many suspected it could be due to the screen or the Mi Port cable issue. Trying to narrow the issue, I managed to find a seller in China (from my China colleagues) and will be getting the Mi Port delivered to me by this week. Hopefully it is a Mi Port cable issue, else, short of another tested-and-working sound bar or TV screen, I have not been able to pinpoint the exact issue.
Would anyone be able to extend a desperately needed helping hand to me? Your help would be most appreciated.