Zero1 Mobile discussion thread

[jeff79]

Second bill should be 2 months later no?

If one month later, means I'm paying for the second month first?

Should be correct. The 3 traffic light telcos postpaid plans are also bill subscription at beginning of billing cycle + any excess for the previous billing cycle. You can check your other telco bill.

 

[Hacker]

Request for port on 22 March. Submitted all documents. To date, nothing heard. Very very strange.

Still nothing. ZZZzzzz.

 

[chaiscool]

As mentioned in my previous reply, if not wrong, you pay for the service first for virtual telco. Unlike traditional telco whereby you enjoy the service first before you pay.

‘Traditional telco’ postpaid plan also pay first, you pay additional from previous cycle

 

[Piranacon]

From 27 Mar till now, I am still getting 3g signal. Resetting everyday, changed the apn info but no effect. Really sian

 

[kl1967]

I have emailed them so many times didn’t even get a reply on the porting . It has been close to 3 weeks since I have received my SIM card already. No actions have been done

You never walk alone.

 

[soongteck]

finally there's a reply from Zero1 lol. can't wait to go back home to try.

Hi MY NAME,

We apologize for the late reply due to the overwhelming response received from members for the past week.

We have checked and reset your SIM profile. Please reboot your phone and try again.

Once again, we are sorry for the inconvenience caused and look forward to your support.


Yours sincerely,
Zero1 Team

 

[chaiscool]

From 27 Mar till now, I am still getting 3g signal. Resetting everyday, changed the apn info but no effect. Really sian

I got mine on 23 Mar. 4G only yesterday on 4 April.

 

[panda.jo]

Hope this solves the stupid 300kbps problem.
Do update us again if it works or not..
Btw,can repeat ur story again?
Lol,too many posts,difficult to find ur posts.

finally there's a reply from Zero1 lol. can't wait to go back home to try.

Hi MY NAME,

We apologize for the late reply due to the overwhelming response received from members for the past week.

We have checked and reset your SIM profile. Please reboot your phone and try again.

Once again, we are sorry for the inconvenience caused and look forward to your support.


Yours sincerely,
Zero1 Team

Posted with HardwareZone Forums app

 

[vbhelper]

If now terminate circle life, will they refund prorate amount?
Zero1 charge me despite haven’t ported over, can get refund?

 

[rkvrgrr]

If now terminate circle life, will they refund prorate amount?
Zero1 charge me despite haven’t ported over, can get refund?

No, Circles will charge you for entire month of April
You cannot terminate Zero1 connection unless you complete 2 months with them (you have to serve 30 days notice period once you mention about termination to them which can only be done after a month of SIM activation)

 

[y2kbug]

I email zero1 to say i want to change my credit card details as i change my card number. They tell me to email them 1 or 2 months later. Than 1 or 2 months no need to pay lar crazy

 

[lollipoly]

Here's my update, Sim received on 16th. Now April 5th already still have not port over yet. Just now just asked my current telco (circles) if there's a port over request or not, guess what? NO PORT OVER REQUEST. Furious as to what zero 1 is. My complain email asking why have not port over yet sent on the 22nd till date has not been replied yet. Looks like the last resort is to really riot the office already

You're not alone. I called Starhub (existing telco) and even Singtel a week ago but they can't even help me with anything because they couldn't retrieve any profile or information about the port in request.

I think Zero1 can't read English also, already stated in my email on the 21st to them that Singtel SMS said port in failure, they replied this morning (like finally) still asking me if I had received the SMS from Singtel. dafuq

 

[Piranacon]

I got mine on 23 Mar. 4G only yesterday on 4 April.

Thanks. That gives me hope I will get 4G soon.

 

[soongteck]

Hope this solves the stupid 300kbps problem.
Do update us again if it works or not..
Btw,can repeat ur story again?
Lol,too many posts,difficult to find ur posts.

Update:
Yes now it works. 3G also can reach 10Mbps+.
My SIM was stucked at DL 384kbps UL 128kbps earlier.
4G 50Mbps on iPad Air.

 

[smilingbuddha]

send so many emails to check on my delivery date. pending since 13 mar.

gna bk them to case and asas for potentially misleading claim/advertising.

tonight gna sleep well.

 

[和兴盛嚣张哥]

Been using this for the past few days. Speed is decent for me after 3gb even with vpn on. Surf yt and instagram all no major speed issues. Very good for $19

 

[gapboy]

I email zero1 to say i want to change my credit card details as i change my card number. They tell me to email them 1 or 2 months later. Than 1 or 2 months no need to pay lar crazy

login to zero.1 account management page you can change your credit card details there.

 

[gapboy]

No, Circles will charge you for entire month of April
You cannot terminate Zero1 connection unless you complete 2 months with them (you have to serve 30 days notice period once you mention about termination to them which can only be done after a month of SIM activation)

That's true, same apples for Zero.1 and Circles.life pay full month no pro-rated refund even you are port over to another telco. They do not have the same T&C as the major telco out there that will refund the balance like M1 / Singtel or Starhub.

For my case Zero.1 arranged Singtel to port over my Circles.life line on 4/4 i wasn't informed of as of no SMS received at all . I had to pay full month of $30 to Circles.life and forfeited the usage for the rest of the month wasted money on this.

 

[zuppeur]

Finally My account activated and now i receiving 4Gg

 

[Bumiputera]

Email update from zero 1:

Dear Customers

We have been overwhelmed with your great support and we are trying our best to respond to your email queries as quickly as we can. We are a young company and we seek your kind understanding and support to give us extra time to resolve the inconvenience that you face. We are doing all that we can every day to improve and to meet your expectations.

We have identified that there are 5 common areas of concerns from all of you and in order for us to keep you updated quickly, we have included in this email information on these 5 areas. If they still do not answer your query sufficiently, you may email us again and we will address your concerns more specifically.We seek you understanding and we apologise for the inconvenience.

Do refer to the useful answers to the common questions below:

1. SIM Delivery?
For all applications where the necessary documents are provided, the SIM cards are being delivered and all our customers can expect to receive their SIM card by end of next week. You will receive a confirmation email/SMS regarding your delivery one day before the delivery. If you need to reschedule, please follow the instructions in the email/SMS.

2. Porting of Mobile Number
For those who are porting your number to us from your existing operator, the porting request will be submitted to your existing service provider AFTER you have received our Zero1 SIM card. Once all documents are in order, subject to your existing mobile operator’s consent, the number will be ported within the next 3 days after you have received our Zero1 SIM card. Upon successful port-in of your number to Zero1, you will receive a SMS confirmation from Singtel. You can then start using your Zero1 SIM card.

3. Slow Data Connection.
Some of you may experience very slow data connection even before the 3GB data consumption. We are aware that this is a technical problem and it will be rectified by this Sunday, 8 April 2018. If you still have problem, please email us again. Thank you.

4. Getting slow speed after first 3GB of data?
Mobile data speed for the first 3GB of data will be provided at 4G/4G+ network speed. Thereafter, data speeds is managed to ensure all subscribers enjoy a smooth data connection regardless of the network utilisation. While the network speed varies, you will still be able to enjoy your normal usage like checking emails, using What'sapp or even watching videos on Youtube or going to Facebook. Your mobile data service will be restored to 4G speed at the start of your next billing cycle for the next first 3GB of data.

5. Billing
The monthly subscription fee is charged and payable in advance at the beginning of the billing period. However your 30-day billing cycle starts only from the time the SIM card is delivered to the you. We apologise for this delay but rest assured you will still enjoy a full 30 day cycle before the next payment.

For all other questions, do check our FAQs at https://zero1.sg/help

Thank you for your patience and we will continue to strive to improve our service level.

Yours sincerely,
Zero1 Team