Zero1 Mobile discussion thread

[poor_poor]

Email update from zero 1:

Dear Customers

3. Slow Data Connection.
Some of you may experience very slow data connection even before the 3GB data consumption. We are aware that this is a technical problem and it will be rectified by this Sunday, 8 April 2018. If you still have problem, please email us again. Thank you.

Yours sincerely,
Zero1 Team

So 8 April 2018 they will do troubleshooting on their network?

 

[rxxrxx]

Email update from zero 1:

4. Getting slow speed after first 3GB of data?
Mobile data speed for the first 3GB of data will be provided at 4G/4G+ network speed. Thereafter, data speeds is managed to ensure all subscribers enjoy a smooth data connection regardless of the network utilisation. While the network speed varies, you will still be able to enjoy your normal usage like checking emails, using What'sapp or even watching videos on Youtube or going to Facebook. Your mobile data service will be restored to 4G speed at the start of your next billing cycle for the next first 3GB of data.

That statement is not correct, mine was reset on 1st Apr, when my billing cycle is in middle of month. Used up my 3GB 2 days ago...

 

[rxxrxx]

So 8 April 2018 they will do troubleshooting on their network?

8 Apr they will do bug/patch update, normally in the wee morning hours.
Standard for all telcos.

 

[wackykid]

That's true, same apples for Zero.1 and Circles.life pay full month no pro-rated refund even you are port over to another telco. They do not have the same T&C as the major telco out there that will refund the balance like M1 / Singtel or Starhub.

For my case Zero.1 arranged Singtel to port over my Circles.life line on 4/4 i wasn't informed of as of no SMS received at all . I had to pay full month of $30 to Circles.life and forfeited the usage for the rest of the month wasted money on this.

no... i think all telcos the same...

if u go red/yellow/green and subscribe their line with any contract... the T&Cs i believe also say that min subscription is 1 month... so min is have to pay for 1 full month otherwise one can suka suka sign up for a few days and terminate after using up the data...


regards,
wacky

 

[lamerhood]

That statement is not correct, mine was reset on 1st Apr, when my billing cycle is in middle of month. Used up my 3GB 2 days ago...

How do u know ur data is reset on 1st? Based on singtel app?if so can trust?

Sent from Nokia 3210 using GAGT

 

[linbeier]

3 days ki lan ah

 

[rxxrxx]

How do u know ur data is reset on 1st? Based on singtel app?if so can trust?

Sent from Nokia 3210 using GAGT

I used up my 3GB already in Mar and only smooth on 360p. Received the 2 warning SMS.
Btw, I received my SIM on 15 Mar.

My speed went up again on 1st Apr, can stream smoothly again in HD.
2 days ago received the 2 SMS again on 90% warning and full usage of 3GB.

Contradictive statement from them. Say cycle start from receiving SIM day, but reset mine on 1st.

 

[nachocheese]

Still no app to chk usage? I cnt use singtel app to chk

 

[edwinys]

How do u know ur data is reset on 1st? Based on singtel app?if so can trust?

Sent from Nokia 3210 using GAGT

It seems that the data is reset on 1 st April for many subscribers. I did a test and the upload and download speed were quire high.

 

[mosmos]

3 days ki lan ah

mine was 4 days, my sis ish near to 4 wks. We only signup 1 wk apart

 

[revhappy]

Do they send out a physical bill monthly or atleast online? I need it, because when I tried to register the new number for DBS banking, I got error that the number was previously registered by someone else. So I need to go to DBS branch and prove ownership. The only way to prove is via a bill.

Sent from Xiaomi REDMI NOTE 4 using GAGT

 

[decibels]

So does the outgoing call 200mins and 200sms also reset every 1st of the month?

Sent from iPhone Xs Plus 1TB using GAGT

 

[linbeier]

mine was 4 days, my sis ish near to 4 wks. We only signup 1 wk apart

zero1's service commitment is appalling, never seen any worse than them, really regret signing up

 

[mosmos]

zero1's service commitment is appalling, never seen any worse than them, really regret signing up

I guess those signup $19 can be considered trial users, helping them test and feedback their network and webpage, fine tune their staff training

 

[mosmos]

Do they send out a physical bill monthly or atleast online? I need it, because when I tried to register the new number for DBS banking, I got error that the number was previously registered by someone else. So I need to go to DBS branch and prove ownership. The only way to prove is via a bill.

Sent from Xiaomi REDMI NOTE 4 using GAGT

nothing yet

 

[linbeier]

I guess those signup $19 can be considered trial users, helping them test and feedback their network and webpage, fine tune their staff training

yah I get the same feeling, really have very bad vibes about this zero1.

 

[xian]

yah I get the same feeling, really have very bad vibes about this zero1.

My wife signed up with number porting from late march @ $29.90. received sim card pretty fast on march 26, but no sound no picture on exaactly when it will complete porting over, LL have to convert plan with existing telco to no contract low end 1GB data plan at a high price to wait it out. really regretted signing up with virtual telco, nowhere to kpkb .... I'm definately gonna go back to singtel or starhub after finishing my "no contract" ("scam") which is actually 60 days +++ may even be 90 days ....

 

[linbeier]

My wife signed up with number porting from late march @ $29.90. received sim card pretty fast on march 26, but no sound no picture on exaactly when it will complete porting over, LL have to convert plan with existing telco to no contract low end 1GB data plan at a high price to wait it out. really regretted signing up with virtual telco, nowhere to kpkb .... I'm definately gonna go back to singtel or starhub after finishing my "no contract" ("scam") which is actually 60 days +++ may even be 90 days ....

I dread to think of what the termination experience with zero1 will be like, especially subscribers like us who ported numbers, will we be able to continue retaining our numbers...

 

[jeff79]

Do they send out a physical bill monthly or atleast online? I need it, because when I tried to register the new number for DBS banking, I got error that the number was previously registered by someone else. So I need to go to DBS branch and prove ownership. The only way to prove is via a bill.

Sent from Xiaomi REDMI NOTE 4 using GAGT

Zero1 got sent email with the new number after successfully sign up new line. Login in to the account also can see the phone number.

 

[jeff79]

I dread to think of what the termination experience with zero1 will be like, especially subscribers like us who ported numbers, will we be able to continue retaining our numbers...

Same as circle life loh. Port number to other telco which will terminate zero1 line immediately, cannot give one month notice need to pay one month subscription fee as penalty.