Zero1 Mobile discussion thread

[linbeier]

Same as circle life loh. Port number to other telco which will terminate zero1 line immediately, cannot give one month notice need to pay one month subscription fee as penalty.

yah say is lidat say, but based on my experience and feedback from other subscribers here, nothing with zero1 is so straightforward de.

 

[milanmania2004]

Account activated yesterday, finally got the 4G speed after that.

Sent from ZUK Z2121 using GAGT

 

[ksksksks]

Signed up on the 28th March until today no SIM card and no reply back my email.

 

[ParfumeGalore]

I signed up for the $19 promo on 17th March 2018 - received email confirmation.
My Account No: 300039##

Zero1 email mentions: Estimated Delivery Date in 3 Business Days
As for today, still have not received anything - it has been 3 weeks with no apology or anything.

I've emailed then a few times asking them to give me an estimate of when I can receive my SIM card so I can be at home, I only get a standard reply that doesn't answer my question. :-(

 

[AC3]

3 days ki lan ah

3 days when you get delivery appointment lol

 

[linbeier]

3 days when you get delivery appointment lol

think zero1 is managed by kids who don't seem to have any idea what they are doing lor
customers complain? no problem just do a wot automated reply to buy more time

 

[sub_circuit]

Got my sim card last Friday. Last night (one week later, not 3 days) I finally get the sms saying my number has been ported last night around 11pm. Within a few minutes, my circles sim stopped working, so I inserted my zero1 sim card.

Then I realize I have no data at all and the mobile number detected (On phone) shows the temporary number.

I restarted my phone several times and still got no data. Waited till this morning and still no data.

Zero customer support. Things like delay in porting over (beyond 3 days) should have been communicated to us without us having to write in to a auto but eventually Zero-response. They were obviously ill prepared to do this.

The way the customer support is going, and I'm not even talking about the technical failure here, is making me regret signing up with them.

 

[AC3]

think zero1 is managed by kids who don't seem to have any idea what they are doing lor
customers complain? no problem just do a wot automated reply to buy more time

standard one ma, you pay peanuts you get monkey. That will always be a fact.

Employer pay peanuts to employee, you get monkey employee. We pay peanut ($19/$29 for unlimited data, face it we all wanted this) we get monkey service. lol.

 

[AC3]

Got my sim card last Friday. Last night (one week later, not 3 days) I finally get the sms saying my number has been ported last night around 11pm. Within a few minutes, my circles sim stopped working, so I inserted my zero1 sim card.

Then I realize I have no data at all and the mobile number detected (On phone) shows the temporary number.

I restarted my phone several times and still got no data. Waited till this morning and still no data.

Zero customer support. Things like delay in porting over (beyond 3 days) should have been communicated to us without us having to write in to a auto but eventually Zero-response. They were obviously ill prepared to do this.

The way the customer support is going, and I'm not even talking about the technical failure here, is making me regret signing up with them.

Now I'm actually worried is my credit card info secured on their servers. Indonesia tycoon investors some said? Hope its not some sketchy Indon servers.

 

[linbeier]

standard one ma, you pay peanuts you get monkey. That will always be a fact.

Employer pay peanuts to employee, you get monkey employee. We pay peanut ($19/$29 for unlimited data, face it we all wanted this) we get monkey service. lol.

very true lor zero1 is a monkey telco company which I have zero confidence in

 

[Standing Birdy]

emailed them to ask about my problem using EAP SIM authentication for Wireless@sgx
got this standard reply with some info on other stuff

____________________________________________________
Dear Customers

We have been overwhelmed with your great support and we are trying our best to respond to your email queries as quickly as we can. We are a young company and we seek your kind understanding and support to give us extra time to resolve the inconvenience that you face. We are doing all that we can every day to improve and to meet your expectations.

We have identified that there are 5 common areas of concerns from all of you and in order for us to keep you updated quickly, we have included in this email information on these 5 areas. If they still do not answer your query sufficiently, you may email us again and we will address your concerns more specifically.We seek you understanding and we apologise for the inconvenience.

Do refer to the useful answers to the common questions below:

1. SIM Delivery?
For all applications where the necessary documents are provided, the SIM cards are being delivered and all our customers can expect to receive their SIM card by end of next week. You will receive a confirmation email/SMS regarding your delivery one day before the delivery. If you need to reschedule, please follow the instructions in the email/SMS.

2. Porting of Mobile Number
For those who are porting your number to us from your existing operator, the porting request will be submitted to your existing service provider AFTER you have received our Zero1 SIM card. Once all documents are in order, subject to your existing mobile operator’s consent, the number will be ported within the next 3 days after you have received our Zero1 SIM card. Upon successful port-in of your number to Zero1, you will receive a SMS confirmation from Singtel. You can then start using your Zero1 SIM card.

3. Slow Data Connection.
Some of you may experience very slow data connection even before the 3GB data consumption. We are aware that this is a technical problem and it will be rectified by this Sunday, 8 April 2018. If you still have problem, please email us again. Thank you.

4. Getting slow speed after first 3GB of data?
Mobile data speed for the first 3GB of data will be provided at 4G/4G+ network speed. Thereafter, data speeds is managed to ensure all subscribers enjoy a smooth data connection regardless of the network utilisation. While the network speed varies, you will still be able to enjoy your normal usage like checking emails, using What'sapp or even watching videos on Youtube or going to Facebook. Your mobile data service will be restored to 4G speed at the start of your next billing cycle for the next first 3GB of data.

5. Billing
The monthly subscription fee is charged and payable in advance at the beginning of the billing period. However your 30-day billing cycle starts only from the time the SIM card is delivered to the you. We apologise for this delay but rest assured you will still enjoy a full 30 day cycle before the next payment.

For all other questions, do check our FAQs at https://zero1.sg/help
Zero1 - Get Ready For Unlimited Data | Help
If you are planning to port your existing number to Zero1, please check that your number fulfils the following requirements to ensure a successful and smooth transfer of your mobile number:
zero1.sg

Thank you for your patience and we will continue to strive to improve our service level.

Yours sincerely,
Zero1 Team

 

[linbeier]

lol such a lengthy auto reply 'talisman' to tell you not to disturb them

 

[miragez]

lol such a lengthy auto reply 'talisman' to tell you not to disturb them

I was having my coffee, almost choke with these interesting comments

 

[snipfer]

Zero1 team Jin Satki
Clap clap clap!!!

Sent from Xiaomi MI MAX 2 using GAGT

 

[linbeier]

I was having my coffee, almost choke with these interesting comments

bopian lah now besides to laugh also can do nothing else liao

 

[linbeier]

Zero1 team Jin Satki
Clap clap clap!!!

Sent from Xiaomi MI MAX 2 using GAGT

haha most satki ish zero1 compo writing kungfu

 

[sub_circuit]

this is really bad. NO phone number, NO facebook, emailed already - NO response (auto-repy doesn't count)

Now I'm stuck with NO data. Zero1 = ZERO customer service?

This should not happen in sg

Got my sim card last Friday. Last night (one week later, not 3 days) I finally get the sms saying my number has been ported last night around 11pm. Within a few minutes, my circles sim stopped working, so I inserted my zero1 sim card.

Then I realize I have no data at all and the mobile number detected (On phone) shows the temporary number.

I restarted my phone several times and still got no data. Waited till this morning and still no data.

Zero customer support. Things like delay in porting over (beyond 3 days) should have been communicated to us without us having to write in to a auto but eventually Zero-response. They were obviously ill prepared to do this.

The way the customer support is going, and I'm not even talking about the technical failure here, is making me regret signing up with them.

 

[twosix]

To be fair, there are also satisfied customers, i'm one of them. received the sim card about 10 days from registration, put it in and no issues using 4G. used up the 3GB quickly and now on 1Mbps. At this speed, everything works. spotify, youtube @ 360/480p. $19/mth is very worthwhile.

anymore $19 accounts on sale? haha...

 

[panda.jo]

their office is at
51 goldhill plaza
18th storey...
Which is the Zone Telcom office as mentioned by those who went down to bang table

Posted with HardwareZone Forums app

 

[kottty]

To be fair, there are also satisfied customers, i'm one of them. received the sim card about 10 days from registration, put it in and no issues using 4G. used up the 3GB quickly and now on 1Mbps. At this speed, everything works. spotify, youtube @ 360/480p. $19/mth is very worthwhile.

anymore $19 accounts on sale? haha...

+1

Sent from Xiaomi MI MAX 2 using GAGT