Ya? Can't expect every shop to be as knowledgable as PCT, cause yi Long is somewhat able to diagnose quite accurately?
I won't say PCT have a minimum level of knowledge, rather I would say they are above average. However other shops should at least have a minimum standard right?
Do you have a standard for the shops to follow? Similar to ISO? No right?
Such knowledge is personally gained. You cant teach through sales. Perhaps Yi Long is truely interested in DIY in which he may have took his time to learn more. Whereas other ppl simply learn about selling specifications to ppl.
And dun forget, Videopro hire ppl to sell hardware, not to troubleshoot.

