the OneToken has ruined my experience with OCBC.
Recently it keeps saying "Security Risk Detected" on my Samsung Galaxy Note 9. I have no issue with Samsung Pay (safetynet check passed) or any other local banks' mobile app.
Called the hotline three times to reset my internet banking account so that I could do fresh login with sms otp and then re-setup the OneToken.
After a while, the same errors again, hence have to call the hotline (again) to reset my account. I have even removed all VPN apps as suggested by the customer service officer, but still no luck.
Will stick with sms otp for login for now until OCBC release a phone to use their mobile app.
Hi singcheng,
We apologise for any inconvenience caused.
The following factors on your mobile device will affect the usage of OneToken:
o Rooted/Jail Broken, development/debugging device
o Applications downloaded from other sources other than the Google Play Store
o Remote access from other device to the phone, e.g. TeamViewer. LogMeIn, VNC, etc
o Library tampering applications, e.g. FakeGPS, FakeWifi, 3g/4g Unrestrictor, etc.
o Malware detected (this can be scanned with any tools in the market, e.g. Avast, AVG, McAfee)
If your mobile device has any of the above, OneToken will not be able to work.
If the above not apply, please try the following on your device:
Go to Settings > App Info > OCBC Bank and select the “Force Stop” option.
Go to the data storage menu, and select the options to “Clear Data” and “Clear Cache”
Go to “Permissions”, and allow permissions for “Camera”, “Contacts”, “Location”, “Microphone”, “Phone” and “Storage”
Under the “Advanced” section, allow the option for “Display over other apps”
Should you still be having issues, please drop us a PM with the following details:
- mobile number
- phone model
- operating system and version
- mobile bank app version
- screenshot of the error message
^DG
