Hello from Team OCBC

[goh6570]

Hi goh6570

That definitely didn't sound like a good experience. We hope your 360 account was finally opened though

If you'd like to speak to our service manager regarding your experience, feel free to let us know & we'll make the necessary arrangements

^Sh

Thanks, i will.. indeed was not a pleasant experience.

 

[YoYoMa88]

Finally $9.

 

[power_range]

Hello OCBC Team, just want to confirm - is the interest for the 360 account calculated based on 01 to 31 July?
If I choose to close my account on the 01 Aug, will I still be entitled for the July interest?

 

[OCBC Bank]

Hello OCBC Team, just want to confirm - is the interest for the 360 account calculated based on 01 to 31 July?
If I choose to close my account on the 01 Aug, will I still be entitled for the July interest?

Hi power_range,

The 360 Account interest is calculated for the entirety of the calendar month.

However, bonus interests such as the Salary Bonus and Payment Bonus is only credited on the 7th working day of the following month.

If you close your account on 01 August, you will not be able to receive the bonus interest meant for July.

^WX

 

[sputnikmoment]

How do i create sub-accounts under my 360 or Frank account?

 

[refuito]

Hi ,

I really had an bad experience with OCBC.

When called OCBC hotline went through the voice automated process to request for waiver for my interest charge and late charge (88.17 (May)+135.78(Jun)). The automated voice says I will receive a response within 10 business days.

I did not receive a response. Subsequently, I called OCBC again and the person told me that they will review the wavier. I got a called a week later and was told that the wavier was unsuccessful. I immediately asked for the cancellation of the OCBC 365 card.

I did tried to create giro for the credit card through ibanking but unable to do so.

Why does OCBC unable to give wavier credit card interest charge and late charge? Even UOB allows to waive 2 months of interest charges.

Pls be aware of their strict wavier policy when you are using OCBC CC

 

[OCBC Bank]

Hi ,

I really had an bad experience with OCBC.

When called OCBC hotline went through the voice automated process to request for waiver for my interest charge and late charge (88.17 (May)+135.78(Jun)). The automated voice says I will receive a response within 10 business days.

I did not receive a response. Subsequently, I called OCBC again and the person told me that they will review the wavier. I got a called a week later and was told that the wavier was unsuccessful. I immediately asked for the cancellation of the OCBC 365 card.

I did tried to create giro for the credit card through ibanking but unable to do so.

Why does OCBC unable to give wavier credit card interest charge and late charge? Even UOB allows to waive 2 months of interest charges.

Pls be aware of their strict wavier policy when you are using OCBC CC

Hi refuito,

We are sorry to learn that your waiver was not successful and that you were not informed of the waiver request outcome timely. We will share your feedback with the relevant department.

We are unable to reveal the reasons for unsuccessful waiver outcome as they are confidential to the bank.

^WX

 

[OCBC Bank]

How do i create sub-accounts under my 360 or Frank account?

Hi sputnikmoment,

Could you clarify what sub-accounts mean?

If you are referring to joint accounts, you would have to have applied for a joint account at the point of account opening.

^WX

 

[Witwit84]

I just wanted to highlight, those who use the OCBC GE Cashflow card for their GE insurance premiums, if your premiums do not hit 5k a year, your annual fees will not be waived (after the first 2 years fee waiver period). This is according to what i found on their website. So please take note.

https://www.ocbc.com/personal-banking/cards/ge-cashflo-mastercard.html

 

[sputnikmoment]

I mean sub-accounts where I can designate an amount for certain goals/purposes. I tot I have seen it advertised somewhere before.

 

[tkdboi]

Hi OCBC team,

I sent in via mail an application to setup a Mightysaver account for my kid.

It has been 2 weeks and till now no news.

Is this normal?

Sent from Samsung SM-G935F using GAGT

 

[OCBC Bank]

Hi OCBC team,

I sent in via mail an application to setup a Mightysaver account for my kid.

It has been 2 weeks and till now no news.

Is this normal?

Sent from Samsung SM-G935F using GAGT

Hi tkdboi,

Could you PM us your contact number?

We will call to assist in checking on your application status.

^WX

 

[OCBC Bank]

I mean sub-accounts where I can designate an amount for certain goals/purposes. I tot I have seen it advertised somewhere before.

Hi sputnikmoment,

We've got it now.

You may find out more on how to set up sub-accounts for Saving Goals via our internet banking through this page and video: https://www.ocbc.com/personal-banking/online-banking/money-insights.html

^WX

 

[tkdboi]

Hi tkdboi,

Could you PM us your contact number?

We will call to assist in checking on your application status.

^WX

Thanks. I have PM you my contact number.

Sent from Samsung SM-G935F using GAGT

 

[sputnikmoment]

Hi sputnikmoment,

We've got it now.

You may find out more on how to set up sub-accounts for Saving Goals via our internet banking through this page and video: https://www.ocbc.com/personal-banking/online-banking/money-insights.html

^WX

Thanks, i have managed to set up a savings goal. What interest rate do i earn on the money that i have contributed to the goal? I have a FRANK and 360!accounts.

 

[ellymello]

Hello,

I have a frank account & OCBC 360 account. I just received my Frank debit card, which I can withdraw money from my Frank acc at ATMs. Can I do so for my OCBC 360 as well? If so, how can I proceed with the set up? Thanks and cheers.

 

[dreamzgal85]

Dear OCBC,

If I'm going to close my 360 account before the interest bonus are credited, say for example, i'm going to close on 1st Sept, am i still entitled for the bonus interest for the month of Aug?

 

[OCBC Bank]

Hello,

I have a frank account & OCBC 360 account. I just received my Frank debit card, which I can withdraw money from my Frank acc at ATMs. Can I do so for my OCBC 360 as well? If so, how can I proceed with the set up? Thanks and cheers.

Hi ellymello,

You will be able to use your Frank debit card to withdraw funds from your 360 account by linking them up.

This can be done at the ATM:

1. Insert ATM / Credit Card & Enter 6-digit PIN number
2. Select "More Services"
3. Select "More Services"
4. Select "More Services"
5. Select "Change A/c Link to Card"
6. See options:
o Add Account to your Card (Enter A/c no. to be tagged to Card)
7. Confirm request

Should you face any issues with this, do drop us a PM.

^DG

 

[OCBC Bank]

Dear OCBC,

If I'm going to close my 360 account before the interest bonus are credited, say for example, i'm going to close on 1st Sept, am i still entitled for the bonus interest for the month of Aug?

Hi dreamzgal85,

The bonus interest will be forfeited if you were to close the account before it is credited.

^DG

 

[OCBC Bank]

Thanks, i have managed to set up a savings goal. What interest rate do i earn on the money that i have contributed to the goal? I have a FRANK and 360!accounts.

Hi sputnikmoment,

The same prevailing interest rate will apply to funds under your FRANK/360 Account, be it funds in savings goals or not.

^DG