Hello from Team OCBC

[OCBC Bank]

Hello OCBC,

It is very hard to get through to your call center, especially on the credit card front. This has not improved over the last 5 years. I have compared this with other bank call center response. OCBC is dead last.

Hi stevetronik

Is there a particular time you tend to call us?

^Sh

 

[OCBC Bank]

I thought I was the only one, but now OCBC app keeps flagging phone as "potential risk".

Previously its no issue, now lock me out of my account. Jialat lah OCBC

Hi DeMisE,

Did you try deleting & reinstalling the mobile banking app?


^CC

 

[DeMisE]

Hi DeMisE,

Did you try deleting & reinstalling the mobile banking app?


^CC

Last night I still can access it using my mobile phone as the oneToken to authorize

Now you tell me reinstall, I can't even use it as the onetoken.

Please don't advise blindly, now I cant even access my bank account on my PC

 

[item2sell]

OCBC. What a joke

 

[OCBC Bank]

Last night I still can access it using my mobile phone as the oneToken to authorize

Now you tell me reinstall, I can't even use it as the onetoken.

Please don't advise blindly, now I cant even access my bank account on my PC

Hi DeMisE,

Please drop us a private message with the following details:

- bank registered mobile number
- phone model
- operating system and version
- mobile app version
- screenshot of any error message received

Thank you.

^DG

 

[cscs3]

He probably has a rooted phone which is not friendly to most banking app.

 

[OCBC Bank]

He probably has a rooted phone which is not friendly to most banking app.

Hi there,

Yes, the message mentioning "potential security risks' usually occurs when the app detects any risks on the mobile device such as:

- Root/ super user access (e.g. jailbroken devices, devices with development/ debugging modes)

- Remote access from other devices to the mobile device, e.g. TeamViewer, LogMeIn, VNC, etc

- Library tampering applications, e.g. FakeGPS, FakeWifi, 3g/4g Unrestrictor, etc.

- Malware – tools may be installed to scan the device, e.g. Avast, AVG, McAfee

^DG

 

[DeMisE]

He probably has a rooted phone which is not friendly to most banking app.

Never changed anything from my phone and previously the OCBC app worked fine.
Just a Huawei phone, didn't know that means it's rooted

 

[DeMisE]

Hi there,

Yes, the message mentioning "potential security risks' usually occurs when the app detects any risks on the mobile device such as:

- Root/ super user access (e.g. jailbroken devices, devices with development/ debugging modes)

- Remote access from other devices to the mobile device, e.g. TeamViewer, LogMeIn, VNC, etc

- Library tampering applications, e.g. FakeGPS, FakeWifi, 3g/4g Unrestrictor, etc.

- Malware – tools may be installed to scan the device, e.g. Avast, AVG, McAfee

^DG

Previously the OCBC app worked fine on my phone, now it flags it as unsafe with nothing done to my phone.

Not only me, but other people here are affected. Maybe it's time for the bank to check on their software instead of asking customers to check on their hardware

 

[OCBC Bank]

Never changed anything from my phone and previously the OCBC app worked fine.
Just a Huawei phone, didn't know that means it's rooted

Previously the OCBC app worked fine on my phone, now it flags it as unsafe with nothing done to my phone.

Not only me, but other people here are affected. Maybe it's time for the bank to check on their software instead of asking customers to check on their hardware

Hi DeMisE,

We previously requested for you to provide us with more details via PM, but have not heard back from you.

Please do send us the details so that we are able to check on the issue with the relevant department.

- Bank registered mobile number
- Phone model
- Operating system and version
- Version of mobile bank app
- Screenshot of error message shown

Thank you.

^DG

 

[joesph]

Never changed anything from my phone and previously the OCBC app worked fine.
Just a Huawei phone, didn't know that means it's rooted

China phone

Sent from Samsung SM-G975F using GAGT

 

[Prof. Utonium]

Requested to cancel my Robinsons card on 2nd August.

CSO said will look into waiver instead.

How long till confirmation?

I don't want it to be delayed and end up charging me before cancellation.

 

[IndianChief]

Think it's time to complain to MAS about OCBC... they got strict rules that customers must be able to access their accounts at all times... worse is never even try to fix the issue

 

[OCBC Bank]

Requested to cancel my Robinsons card on 2nd August.

CSO said will look into waiver instead.

How long till confirmation?

I don't want it to be delayed and end up charging me before cancellation.

Hi there,

Please drop us a private message with your bank registered mobile number. We will look into the status of the waiver request and call to advise.

^DG

 

[OCBC Bank]

Think it's time to complain to MAS about OCBC... they got strict rules that customers must be able to access their accounts at all times... worse is never even try to fix the issue

Hi there,

We have received your previous feedback on our mobile app, and requested for your contact details, but have not heard back from you.

We would like to help look into the issue.

Please drop us a private message with your bank registered mobile number.

^DG

 

[OCBC Bank]

Requested to cancel my Robinsons card on 2nd August.

CSO said will look into waiver instead.

How long till confirmation?

I don't want it to be delayed and end up charging me before cancellation.

Hi there,

We received your PM but as your inbox is full, we weren't able to reply. Just dropping you a message here to let you know that we will be giving you a call.

^DG

 

[joesph]

your app got problem

just now and before, when my ocbc is open, transferring from sc to ocbc, ocbc balance do not go up, need to login again

also, when ocbc timeout, will pop out full screen and block whatever I'm doing

Sent from Samsung SM-G975F using GAGT

 

[joesph]

and your app, press back button cannot close

Sent from Samsung SM-G975F using GAGT

 

[PC-User]

and your app, press back button cannot close

Sent from Samsung SM-G975F using GAGT

This happens after recent updates. Otherwise is working fine on my China phone (Xiaomi). But this seems like a norm currently on other banking apps e.g. Citi and CIMB. For what I'm using now, only POSB app can still close (exit) properly.

 

[Ginnylim07]

Is it true if I don't spend a minimum amount of money for OCBC CC, they will not waive off my annual fee?

What is the minimum amount to spend?