Hello from Team OCBC

[OCBC Bank]

@ocbc team your android app is super incompatible with android 10, fix it leh, always crash and laggy, cant do anything

Hi there,

Do try deleting and reinstalling the app.

If you are still having any issues with it thereafter, please drop us a private message with the following details:

- bank registered mobile number
- phone model
- operating system and version
- mobile app version
- screenshot of any error messages received

^DG

 

[xyz2025]

Hi there,

Do try deleting and reinstalling the app.

If you are still having any issues with it thereafter, please drop us a private message with the following details:

- bank registered mobile number
- phone model
- operating system and version
- mobile app version
- screenshot of any error messages received

^DG

there are so many similar conplaints on google play store, but there is no response at all from OCBC on what is the problem. just compare with how DBS handles the critical review on google play store.

on a side note, if you think that the problem lies with the cached data on the phone, that after the phone update the cached data has post a conflict with the app internal mechanism, and the solution is to uninstall and reinstall the app, then this should be put up clearly in the app error message, instead of blaming user's phone to be insecure or rooted. if your software developers team are not able to figure the potential problems and provide clear and proper solutions / error messages, please replace them with better ones. it is not worth to save some software developer salary to lose majority of your customers. and please make sure that the app works properly first before boasting of more advanced feature like the recent ai powered voice based virtual assistant. what is the point of having a new feature that is inaccessible because user cannot log in?

 

[panDaz]

Hi there,

Do try deleting and reinstalling the app.

If you are still having any issues with it thereafter, please drop us a private message with the following details:

- bank registered mobile number
- phone model
- operating system and version
- mobile app version
- screenshot of any error messages received

^DG

U guys did not test on the new Android 10 OS. It is completely unacceptable for a critical platform like a banking app to not work at all. I cannot even go on using a pc cos the otp is on the app! Telling ppl to uninstall and reinstall is just simply gonna piss us off. Just fix the app!

 

[glorious94]

Hi OCBC,

May I enquire if this spending will be eligible for cash back and count towards meeting the minimum required spending for OCBC 365 credit card if i were to make the payment tomorrow?

1) https://www.cfainstitute.org/en/programs/cfa/exam/fees
2) https://www.icaew.com/for-current-aca-students/apply-for-exams/exam-applications/exam-entry-fees
3) https://isca.org.sg/become-a-member/membership-fees/

Thank you

 

[pewpewpewpewpew]

there are so many similar conplaints on google play store, but there is no response at all from OCBC on what is the problem. just compare with how DBS handles the critical review on google play store.

on a side note, if you think that the problem lies with the cached data on the phone, that after the phone update the cached data has post a conflict with the app internal mechanism, and the solution is to uninstall and reinstall the app, then this should be put up clearly in the app error message, instead of blaming user's phone to be insecure or rooted. if your software developers team are not able to figure the potential problems and provide clear and proper solutions / error messages, please replace them with better ones. it is not worth to save some software developer salary to lose majority of your customers. and please make sure that the app works properly first before boasting of more advanced feature like the recent ai powered voice based virtual assistant. what is the point of having a new feature that is inaccessible because user cannot log in?

exactly bro. seeing this kinda reply from ocbc team really piss me off, waste my time coming here to give feedback

 

[joesph]

hi

Sent from Samsung SM-G975F using GAGT

 

[OCBC Bank]

there are so many similar conplaints on google play store, but there is no response at all from OCBC on what is the problem. just compare with how DBS handles the critical review on google play store.

on a side note, if you think that the problem lies with the cached data on the phone, that after the phone update the cached data has post a conflict with the app internal mechanism, and the solution is to uninstall and reinstall the app, then this should be put up clearly in the app error message, instead of blaming user's phone to be insecure or rooted. if your software developers team are not able to figure the potential problems and provide clear and proper solutions / error messages, please replace them with better ones. it is not worth to save some software developer salary to lose majority of your customers. and please make sure that the app works properly first before boasting of more advanced feature like the recent ai powered voice based virtual assistant. what is the point of having a new feature that is inaccessible because user cannot log in?

U guys did not test on the new Android 10 OS. It is completely unacceptable for a critical platform like a banking app to not work at all. I cannot even go on using a pc cos the otp is on the app! Telling ppl to uninstall and reinstall is just simply gonna piss us off. Just fix the app!

exactly bro. seeing this kinda reply from ocbc team really piss me off, waste my time coming here to give feedback

Hi all,

Thank you for the feedback.

If you are currently having issues with OneToken / receiving security risks messages, please call our hotline at 1800 363 3333 to request for OneToken deactivation.

With OneToken deactivated, you should be able to access the app. We are sorry for any inconvenience caused, and will be sure to share your feedback with the relevant department.

^DG

Updated: 16 September, 15:20

Hi all,

The relevant department is aware of the issues customers who are on Android 10 are having with the mobile app, and they are working on a fix. Once again, we are sorry for any inconvenience caused.

^DG

 

[OCBC Bank]

Hi OCBC,

May I enquire if this spending will be eligible for cash back and count towards meeting the minimum required spending for OCBC 365 credit card if i were to make the payment tomorrow?

1) https://www.cfainstitute.org/en/programs/cfa/exam/fees
2) https://www.icaew.com/for-current-aca-students/apply-for-exams/exam-applications/exam-entry-fees
3) https://isca.org.sg/become-a-member/membership-fees/

Thank you

Hi glorious94,

We are checking on this, and will get back to you asap.

^DG

 

[kuti-kuti]

Internet fund transfer to another perons's local bank

Hi OCBC,

got a longstanding question on my mind that I finally need to ask.

Why does your online internet/HP app fund transfer to another local person's bank account still requires to have the physical token?

I have already set up the 2 factor authentication method via my HP sms. OCBC cannot expect people to carry with them the token everywhere and at the initial login & transaction process, you have already requested for the authentication and I find this very inconvenient and redundant and I always ended up going down to the atm machine to do my transfers.

Tokens were use prior to the implementation of HP sms verification back in the early 90s. I really do not see the need for this old additional step.

 

[OCBC Bank]

hi

Sent from Samsung SM-G975F using GAGT

Hi joseph,

Is there anything that we may assist you with?

^CC

 

[OCBC Bank]

Hi OCBC,

got a longstanding question on my mind that I finally need to ask.

Why does your online internet/HP app fund transfer to another local person's bank account still requires to have the physical token?

I have already set up the 2 factor authentication method via my HP sms. OCBC cannot expect people to carry with them the token everywhere and at the initial login & transaction process, you have already requested for the authentication and I find this very inconvenient and redundant and I always ended up going down to the atm machine to do my transfers.

Hi kuti,

If you are adding a new payee for the funds transfer, a physical token will be required for transaction signing. We are afraid that this is necessary for transactions with enhanced security.

^CC

 

[kuti-kuti]

Hi kuti,

If you are adding a new payee for the funds transfer, a physical token will be required for transaction signing. We are afraid that this is necessary for transactions with enhanced security.

^CC

Yes, I was trying to set up a new payee account, but never got pass that step. Ok, thanks.

 

[style_x7]

Hi ocbc, can’t get through your hotline for 15 mins. The hardware token is not functioning and I need a replacement urgently. May I know the branches that can do one-to-one replacement on the spot? And also the replacement service is available until 7pm?

 

[OCBC Bank]

Yes, I was trying to set up a new payee account, but never got pass that step. Ok, thanks.

Hi kuti-kuti,

If you have misplaced your hardware token, and would like to request for a replacement, you could call our hotline at 1800 363 3333. You may also consider registered for OneToken (digital token) which will replaced SMS-OTP/hardware token.

^DG

 

[OCBC Bank]

Hi ocbc, can’t get through your hotline for 15 mins. The hardware token is not functioning and I need a replacement urgently. May I know the branches that can do one-to-one replacement on the spot? And also the replacement service is available until 7pm?

Hi there,

We are sorry to learn that you were not able to get through our line.

Customers will be able to proceed to any of the branches for same day hardware token issuance.

Do note that you will still need to join the queue and complete the relevant forms. Once the forms has been completed, do give our branches some time to process the request.

^DG

 

[kuti-kuti]

Hi kuti-kuti,

If you have misplaced your hardware token, and would like to request for a replacement, you could call our hotline at 1800 363 3333. You may also consider registered for OneToken (digital token) which will replaced SMS-OTP/hardware token.

^DG

Thanks. I have just read the OneToken info on your website, but I still don't understand how exactly it works. Can you briefly describe it? This OneToken will send to my HP the code and I do not need the physical token anymore?

Thanks

 

[trenzterra]

Hi there, I'm using a S10+ and suddenly, I get the security risk error even though I'm on Android 9. It worked fine for a while previously (had issues a few months ago). Please fix this.

Really tempted to switch to another bank after all the troubles i've had this year.

 

[OCBC Bank]

Hi OCBC,

May I enquire if this spending will be eligible for cash back and count towards meeting the minimum required spending for OCBC 365 credit card if i were to make the payment tomorrow?

1) https://www.cfainstitute.org/en/programs/cfa/exam/fees
2) https://www.icaew.com/for-current-aca-students/apply-for-exams/exam-applications/exam-entry-fees
3) https://isca.org.sg/become-a-member/membership-fees/

Thank you

Hi there,

If the transactions are made and posted in the month of September, it will count towards the minimum spend, and be eligible for 0.3% cashback (provided payment is not made via Internet Banking or AXS).

However, do note that from October onwards, such transactions will be excluded from minimum spend and rebates. T&Cs with effect from 1 October 2019: https://www.ocbc.com/assets/pdf/365-terms-and-conditions-1-oct-2019.pdf?v=2019090501

^DG

 

[OCBC Bank]

Hi there, I'm using a S10+ and suddenly, I get the security risk error even though I'm on Android 9. It worked fine for a while previously (had issues a few months ago). Please fix this.

Really tempted to switch to another bank after all the troubles i've had this year.

Hi trenzterra,

Please try deleting and reinstalling the app. We have received feedback that this have worked for some of our customers.

If it still doesn't work for you, please drop us a private message with your bank registered mobile number. We will arrange for our service executive to call and assist with OneToken deactivation, so that you are able to revert to using the hardware token / SMS-OTP to login for the time being.

^DG

 

[OCBC Bank]

Thanks. I have just read the OneToken info on your website, but I still don't understand how exactly it works. Can you briefly describe it? This OneToken will send to my HP the code and I do not need the physical token anymore?

Thanks

Hi there,

Once the OneToken has been activated, customers will no longer need to / be able to use SMS-OTP or the hardware token to access Online and Mobile Banking services. The OneToken will be used for authentication during these sessions.

If you will be activating OneToken, do ensure that push notification on your device is turn on.

^DG